In today's fiercely competitive e-commerce space, choosing the right products and improving user experience is paramount for sellers to increase market sales and create a strong brand presence. By leveraging tools such as sentiment analysis, voice of customer research, feedback analytics, product research, audience analytics, competitor analysis and Amazon ratings & reviews data, sellers can gain a better understanding of their customer base to develop more targeted campaigns that directly meet customer needs and drive customer satisfaction.
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Through the analysis of bestseller rankings (BSR) and the average star ratings of products in this category, you can gain an understanding of user demand and levels of satisfaction. This data helps us make smarter decisions when it comes to pricing strategies and product offerings.
Target your customers through customer profile
Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.
Ship products your customers love through sentiment analysis
Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.
Cons | |
|---|---|
| pump | 36.17% |
| do not work | 10.64% |
| loud | 7.45% |
| useless after only a month | 3.19% |
| automatically shut off after 30 minute | 1.06% |
| die | 1.06% |
| fuel pump | 11.70% |
| face of the pump | 6.38% |
| product | 3.19% |
| exit fuel fitting | 1.06% |
Pros | |
|---|---|
| pump | 48.15% |
| quiet | 7.41% |
| cause no functional issue | 3.70% |
| cause that engine to start up on the first crank | 3.70% |
| do not corrode when expose to salt water | 3.70% |
| empty the tank in a short | 3.70% |
| fuel pump | 7.41% |
| install | 7.41% |
| product | 3.70% |
| holley | 3.70% |
Make the smartest sales decisions through Buyers Motivation
Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.
| Topic | Mentions |
|---|---|
| match edelbrock card requirement | 1 |
| quiet | 1 |
| quiet than | 1 |
| rebuildable | 1 |
| relatively quiet pump | 1 |
Understand customers need for prioritizing what to build next
Companies should focus on understanding their customer needs in order to prioritize what to build next. Amazon review analysis, product research and competitor analysis provide valuable insights that can help inform decision making. Additionally, it is important to consider customer expectations when deciding what products and features to work on. Doing so will result in successful products that address customer needs, delivering a higher level of satisfaction and loyalty.
| Topic | Mentions | Review Snippets |
|---|---|---|
| 5 year warranty | 1 | year warranty |
| 6 month | 1 | 6 year |
| control lower pressure | 1 | control lower pressure |
| credit work | 1 | credit work |
| foot trim | 1 | foot trim |
| good more streetable | 1 | good more streetable |
| help hold up | 1 | hold up good |
| hold up | 1 | hold up |
| housing trap noise | 1 | housing trap noise |
| last 5 year | 1 | last 3 year |
Shulex VOC provides core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. Enables businesses to unlock the power of voice of customer, leveraging AI modeling for an in-depth look at customer experience, product research & selection as well as improving quality and reputation. This allows data to be converted into tangible actions that promote a balanced relationship between customers and brand.
