Filing Products Customer Insights

In today's fiercely competitive e-commerce space, choosing the right products and improving user experience is paramount for sellers to increase market sales and create a strong brand presence. By leveraging tools such as sentiment analysis, voice of customer research, feedback analytics, product research, audience analytics, competitor analysis and Amazon ratings & reviews data, sellers can gain a better understanding of their customer base to develop more targeted campaigns that directly meet customer needs and drive customer satisfaction.

Filing ProductsTotal ASIN: 11
Pendaflex Recycled Hanging Folders, Legal Size, Bright Green, 1/5 Cut, 25/BX (81630)Top 1
Pendaflex Recycled Hanging Folders, Legal Size, Standard Green, 1/3 Cut, 25/BX (81621)Top 2
Amazon Basics Hanging File Folders, Letter Size, Navy Blue, 25-PackTop 3
EOOUT 30pcs Mesh Zipper Pouch, Organizer Bags, Waterproof Zipper Pouch for Organizing Storage, Plastic Zip File Docunment Folders, Clear Board Games Storage for Office Supplies CosmeticsTop 4
Amazon Basics File Folders - Letter Size (100 Pack) – Assorted Colors
Average Ratings
Total Reviews

Through the analysis of bestseller rankings (BSR) and the average star ratings of products in this category, you can gain an understanding of user demand and levels of satisfaction. This data helps us make smarter decisions when it comes to pricing strategies and product offerings.

Based on the data provided, it seems that the Filing Products category on Amazon has a high level of customer satisfaction. With an average rating of 4.72 out of 5 and a total of 16,635 reviews, it's clear that customers are generally happy with the products in this category. If you're looking to purchase a filing product on Amazon, it's a good idea to read through the reviews to get a sense of what other customers have experienced. Look for products with a high number of positive reviews and pay attention to any common complaints or issues that customers have mentioned. Additionally, it's important to consider your specific needs when choosing a filing product. Think about the size and type of documents you'll be storing, as well as any other features that are important to you, such as durability or ease of use. Overall, the high customer satisfaction in the Filing Products category on Amazon suggests that there are many quality products available. By doing your research and considering your specific needs, you can find a product that will meet your needs and provide you with a positive experience.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Filing Products Customer Profile
The consumer group most commonly mentioned is kid, the most commonly moment of use is everyday, the most common location is file cabinet, the most common behavior is travel . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it seems that the majority of users who mention this filing product are parents, specifically those with young children. The top three users mentioned are "kid," "husband," and "daughter," which suggests that this product is likely being used in a household setting. Additionally, the top three places to use the product are the file cabinet, office, and home office, which further supports the idea that this product is being used in a household or home office setting. The top two usages of the product are for travel and organization, which suggests that this product is being used to keep important documents and files organized while on the go. This could be particularly useful for parents who need to keep track of important documents related to their children, such as medical records or school paperwork. Based on this data, it seems that the ideal customer profile for this product is likely a parent or caregiver who needs to keep important documents and files organized both at home and while on the go. They may have young children and need to keep track of important paperwork related to their children's health and education. They may also be someone who travels frequently for work or personal reasons and needs a way to keep their important documents organized and easily accessible while on the go. Some suggestions for targeting this customer profile could include marketing the product as a way to keep important family documents organized and easily accessible, highlighting its usefulness for parents and caregivers. Additionally, emphasizing the product's portability and usefulness for travel could be a way to appeal to busy professionals who need to stay organized while on the go.

Ship products your customers love through sentiment analysis

Sentiment analysis can be used to uncover consumer discontent with products, automatically divide NR and PR, and present data about product quality issues, packaging recommendations, marketing flaws, and inadequate service in a digitized format. Through the issues found in VOCs with CTQs, businesses are able to initiate a closed loop from problem to action that enables constant iterations and optimization of product quality. Additionally, customer emotion data can be analyzed to facilitate predictions of upcoming trends before competitors and customize products to meet customers’ needs.

Filing Products Customer Sentiment
The top 5 negative reviews are folder, tab, file folder, product, material. The most mentioned elements about folder are flimsy(2.71%), slim(2.47%).
The top 5 positive reviews are color, folder, sturdy of the folder, quality, product. The most mentioned elements about color are good(10.95%), bright(1.21%).
not sturdy0.32%
file folder3.83%
look good0.56%
sturdy of the folder7.72%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it appears that the most commonly mentioned cons of filing products are related to the folder aspect, with the top 5 cons including folder, tab, file folder, product, and material. On the other hand, the top pro aspect mentioned is color, with 17.67% of respondents mentioning it. It is important to note that the data provided does not give any indication of the severity or frequency of these cons and pros, so it is difficult to make any definitive conclusions about the overall sentiment towards filing products. However, it is clear that there is room for improvement in the folder aspect of these products, while color is a positive aspect that could be emphasized in product development. Based on these findings, it may be beneficial for companies to focus on developing filing products with more durable and user-friendly folder designs, while also incorporating a wider range of colors to appeal to consumers. Additionally, it may be helpful to conduct further research to better understand the specific pain points and needs of consumers when it comes to filing products, in order to develop more targeted and effective solutions.

Make the smartest sales decisions through Buyers Motivation

Companies must thoroughly understand the voice of their customers in order to make smart sales decisions. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in product research. Companies should also seek out customer feedback, analyze past purchasing data, and stay updated on market trends to devise effective pricing strategies. Additionally, businesses should focus on providing value to customers with competitive prices, relevant discounts, quality products and services, and excellent customer service. By considering buyer motivation and delivering value to customers, businesses will be able to make informed decisions that will lead to profitable long-term success.

Filing Products Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
bright color2
good quality2

Based on the data provided, it seems that customers are primarily motivated to buy filing products based on the product description. This suggests that customers are looking for detailed information about the product, such as its features, dimensions, and materials. Price is also an important factor, but it is not as significant as the product description. This suggests that customers are willing to pay a premium for a product that meets their needs and is well-described. Brand reputation is a less important factor, but it still plays a role in customer decision-making. Customers may be more likely to buy from a brand they trust or have had positive experiences with in the past. To optimize an Amazon listing for filing products, it is important to focus on creating a detailed and informative product description. This should include information about the product's features, dimensions, materials, and any other relevant details. It may also be helpful to include high-quality images that show the product from multiple angles. In addition to the product description, it is important to consider pricing and brand reputation. Offering competitive pricing and highlighting positive reviews or customer feedback can help to build trust and encourage customers to make a purchase.

Understand customers need for prioritizing what to build next

Companies should focus on understanding their customer needs in order to prioritize what to build next. Amazon review analysis, product research and competitor analysis provide valuable insights that can help inform decision making. Additionally, it is important to consider customer expectations when deciding what products and features to work on. Doing so will result in successful products that address customer needs, delivering a higher level of satisfaction and loyalty.

Filing Products Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
last long13
last long
last awhile
more color & style9
more color
hold up8
hold up
quality good7
quality good
elastic wider5
elastic longer
elastic closure longer
longer closure elastic
longer elastic

Based on the customer expectations mentioned, it seems that customers in the Filing Products category are looking for products that are durable, thin, and come in a variety of colors and styles. To prioritize product development, sellers should focus on creating products that meet these expectations. For example, they could develop filing products that are made from high-quality materials that are designed to last longer than other products on the market. Additionally, they could focus on creating products that are thinner and more compact, making them easier to store and transport. In terms of marketing promotion factors, sellers should highlight the durability and longevity of their products, as well as their thin and compact design. They could also promote the variety of colors and styles available, emphasizing that customers can find a product that matches their personal style and preferences. Overall, by focusing on meeting customer expectations for durability, thinness, and style, sellers in the Filing Products category can develop products that stand out in the market and appeal to a wide range of customers.

Shulex VOC provides core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. Enables businesses to unlock the power of voice of customer, leveraging AI modeling for an in-depth look at customer experience, product research & selection as well as improving quality and reputation. This allows data to be converted into tangible actions that promote a balanced relationship between customers and brand.

Amazon Reviews

Fine foldersMar. 2022
Good product. Thx
perfectApr. 2020
as advertised
Love themApr. 2021
Use these for my loan signings and they work perfectly. No issues. I have purchased over 500 and have had no issues. My last purchase took FOREVER to arrive though.
great productApr. 2020
great product
Delivered Loose with NO BOX!!!!! Extra Nasty
I got these to give to signers for copies of their loan closings which is a lot cheaper than giving legal size envelopes. Do they do what I need them to? Yes. Do I think they will last? I highly doubt it.
As expectedJan. 2021
As Expected
Tanya Murphy
PurchasedEarly review
Sturdy folders packed tightly in a well fitting box. Will be ordering again.
I highly recommend this product and will be purchasing again in the future. We use these in a construction office for a majority of our filing. The tab size is great and easily fits the labels that we use to signify what is in the folder. It is very sturdy and does not tear.
Wendy S.
Not a lot to say about file folders. They are sturdy and do exactly what they are supposed to do.

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