Exclusive Interview with a Chatbot Power User
In this exclusive interview, we sit down with John, a power user of the chatbotbuilder.ai platform, to discuss his success using AI in the Mexican Caribbean area of the world. John's journey began in sales, but he eventually gravitated towards property management, where he stationed himself for four years. During this time, he was in every vertical of the business, from leasing to maintenance to accounting. He even did business development, onboarding, and more. One day, his boss charged him with migrating their entire operating system to a new platform, and John rose to the challenge. This experience led him to explore the world of chatbots and AI, and he hasn't looked back since.
The Power of No-Code Building
John's journey into chatbots began with the no-code movement, which opened his mind to the possibilities of building custom systems without a programming team. He started with Go High Level, a custom CRM website builder with many features. This tool made him realize that he could automate repetitive tasks and optimize workflows. He then discovered chatbot builder.ai, which changed the game for him. With this platform, he was able to streamline maintenance operations and create a one-click onboarding process for properties.
The Leasing Bot and the Maintenance Bot
John's chatbots have two main axes: the leasing bot and the maintenance bot. The leasing bot helps prospects schedule showings, get more information on listings, apply for listings, and pay for application fees. It optimizes workflows and helps close the circle from the moment someone sees an ad to the moment they become a tenant. The maintenance bot is a bit more complex, but it allows for deep integration with vendor management systems. After the chatbot collects information about a maintenance issue, it can assign the work order to a vendor and follow up with them. If the vendor accepts the work order, another flow is triggered. If they don't accept it, the chatbot notifies John and starts escalating the issue.
The Future of Chatbots and AI
John believes that AI is here to stay and that chatbots are the future of business communication platforms. He's excited about the conversation AI summary, which provides a summary of the conversation along with a label (good, bad, neutral, missed call) and recommendations based on what's most important to the business. He's also excited about the possibilities of AI in language learning and instruction. He's built a fully polyglot placing test based on the European Frameworks of Reference that gets everything out of you with deep embedded commands.
Pros and Cons of Chatbots
Pros:
- Chatbots can automate repetitive tasks and optimize workflows.
- Chatbots can provide 24/7 customer service.
- Chatbots can improve customer engagement and satisfaction.
- Chatbots can reduce the workload on customer service teams.
Cons:
- Chatbots can be impersonal and frustrating for customers who prefer human interaction.
- Chatbots can make mistakes and provide incorrect information.
- Chatbots require maintenance and updates to remain effective.
- Chatbots can be expensive to build and maintain.
Highlights
- John's journey began in sales but eventually led him to property management and chatbots.
- The no-code movement and chatbotbuilder.ai opened John's mind to the possibilities of automation and optimization.
- John's chatbots have two main axes: the leasing bot and the maintenance bot.
- The conversation AI summary provides a summary of the conversation along with a label and recommendations based on what's most important to the business.
- Chatbots have pros and cons, but they are the future of business communication platforms.
FAQ
Q: Are chatbots expensive to build and maintain?
A: Yes, chatbots can be expensive to build and maintain, especially if they require deep integration with other systems.
Q: Can chatbots make mistakes and provide incorrect information?
A: Yes, chatbots can make mistakes and provide incorrect information, especially if they are not properly trained or maintained.
Q: Are chatbots impersonal and frustrating for customers?
A: Chatbots can be impersonal and frustrating for customers who prefer human interaction, but they can also improve customer engagement and satisfaction.
Q: What are the benefits of chatbots?
A: Chatbots can automate repetitive tasks, provide 24/7 customer service, improve customer engagement and satisfaction, and reduce the workload on customer service teams.
Q: What is the future of chatbots and AI?
A: Chatbots and AI are the future of business communication platforms, and they will continue to evolve and improve over time.
