You already learned in the previous article that a chatbot is a computer program created to simulate intelligent spoken or textual communication. However, the text-only chatbot is the foundation of this paper. In addition to identifying the user's input, chatbots can access data and use pattern matching to deliver pre-programmed acknowledgments. As an illustration, suppose the user gives the bot a sentence such as "What is your name? Based on the sentence provided by the user, the chatbot is most likely to respond with something like "My name is Chatbot" or "You can call me Chatbot." The user receives a response based on a predetermined pattern as soon as the input is stored in the database.

Chatbot builders like ManyChat and MobileMonkey (today is Customer AI) are among the most widely used platforms.

Anyone can create a chatbot with them as they are both used for chatbots on Facebook Messenger, Instagram, and SMS and don't require any coding knowledge! Which platform, though, ought you to use? What distinctions exist? Which is superior, then?

Let's evaluate!

In this article, we we’ll learn:

User’s Design
Components of Chatbots
User’s/Client
Messages
Channels
Integration
Promotions
Pricing
Analytics
Templates Design
Customer Support
Conclusions

User’s Design

Mobile Monkey

Dialogues are used by MobileMonkey (Today is customer AI) when creating chatbots. You can ask your users questions and select various elements (referred to as "Widgets") in each dialogue.

You can organize your conversations into folders, as shown in the above image, to maintain organization throughout. Additionally, you have the option to test and preview your chatbot prior to its official launch.

ManyChat

Upon logging into Manychat, you will be presented with a dashboard where each section's content is displayed on the right side and a menu with various options on the left. This dashboard is very simple to use and comprehend:

ManyChat offers the best visual flow builder I have ever seen in a chatbot platform for creating chatbots. This is because, even if you have never created a chatbot before, the interface is incredibly simple to use and has a clean appearance.

Each flow in the flow builder begins with a trigger, which is an event that initiates the flow. From there, you can connect blocks to one another by just dragging and dropping them:

A message, an action, a condition, or any other chatbot feature that Manychat offers can all be considered blocks. Additionally, you can test your chatbot flows directly on the channel you are developing the flow for (Facebook, Instagram, WhatsApp, etc.) or within the Manychat interface. You can organize your chatbot flows into folders, which makes it easy to maintain a comprehensive list of every chatbot flow in your Manychat account.

Who wins? ManyChat

Because ManyChat offers a flow builder that is simpler to use than MobileMonkey's dialog builder, their interface is superior.

Components of Chatbots

Mobile Monkey

The dashboard on MobileMonkey provides you with an overview of the most important data from the previous week along with some get-started guides when you log in.

ManyChat

While similar to MobileMonkey, ManyChat offers a plethora of chatbot features. Vertical Lists are the only thing they don't offer, but that isn't a deal-breaker.

Who wins? ManyChat

It's a modest victory for ManyChat. Both of them have everything needed to create an excellent chatbot; ManyChat just has three extras: audio, location sharing, and date validation.

User’s/Client

Mobile Monkey

You can view a comprehensive summary of all the leads generated by your chatbot in Mobile monkey.

Additionally, you can view the particular information for each lead by clicking on one of them:

Adding custom fields and tags to users is quite simple. A user's answer to a question you pose to them can be kept in a custom field. You can create user segments known as "Audiences" using these custom fields and tags. After that, you can send these users particular broadcasts.

ManyChat

You can give particular users access to custom fields and tags with ManyChat. It is possible to send messages to particular user segments based on those custom fields and tags. The "Contacts" tab in Manychat allows you to see every contact that has communicated with your chatbot. This tab also allows you to view all users from a particular segment (by clicking on that segment on the left) or filter on particular custom fields or tags:

You can view all of the data kept for a particular contact by clicking on it, and you can view their chat history by selecting "Start chat" after clicking on any individual contact.

Who wins? None.

You can add custom fields and tags to both chatbot builders, then segment users according to that data. So there's no winner in this topic!

Messages

Mobile Monkey

There are broadcasts, sequences, and the ability to subscribe to and unsubscribe from these on MobileMonkey. You can add conditions to dialogues to give your users a customized chat experience. Mobile Monkey allows you to create chatbots in any language, just like many other chatbot platforms. However, since you must manually copy and translate each dialogue, translating your chatbot into multiple languages is not possible.

ManyChat

Broadcasts, sequences, and the ability to subscribe and unsubscribe from sequences are all offered by Manychat. The fact that the ManyChat sequences are so well-organized is something I truly appreciate about them. One handy feature is that you can view the entire sequence in a single overview, along with the specific message sent at each moment.

ManyChat has a feature called "Conditions" that lets you send users through a specific flow using logic. Furthermore, you can create a chatbot in any language, but translating it to another language is difficult because you have to manually duplicate all of your chatbot's flows.

Who wins? None.

There was a tie in this category. You can build broadcasts, sequences, conditions, and multilingual chatbots using these chatbot builders.

Channels

Mobile Monkey

Mobile Monkey offers a variety of platforms for your chatbot to be used on, including SMS, Facebook Messenger, Instagram, and websites. It is therefore feasible to provide your users with an omnichannel chatbot experience. At this time, the SMS channel is only accessible from the United States and Canada. Therefore, you cannot use it if you are outside of those areas.

ManyChat

You can publish your chatbot on your website, via email, SMS, Telegram, Facebook Messenger, Instagram, and WhatsApp using Manychat. You must link your ManyChat account to a Twilio account in order to use SMS. Subsequently, Twilio will handle text message delivery and receipt (extra Twilio fees apply), and ManyChat will handle the chatbot portion and all chat logic. Additionally, contacts from different channels can be combined (based on their email or phone number). For instance, Manychat can recognize that a person you speak with on Facebook Messenger and later on Instagram is the same person and combine the two contacts into one.

It's a victory for Manychat. Compared to Mobile Monkey, it has three more channels: email, Telegram, and WhatsApp.

Integrations

Mobile Monkey

Live chat is the most crucial integration of any chatbot software, and MobileMonkey comes with it built in. Additionally, they offer a live chat mobile app so you can communicate with your clients while you're on the go. Really good! In addition to live chat, MobileMonkey has a Zapier integration that lets you link your chatbot to nearly any piece of software out there. You can use the MobileMonkey API to create custom webhooks and transfer data straight from MobileMonkey to Google Sheet.

ManyChat

ManyChat offers an app store where independent developers can build custom integrations for ManyChat. There are 38 apps available in the App Store right now, but I predict this number will rise:

Who wins? ManyChat

This represents Another minor victory for ManyChat. They offer more straightforward interfaces with other software programs, like MailChimp, Make, and Integromat.

Promotions

Mobile Monkey

MobileMonkey offers exceptional services for marketing. With the exception of the button creator, they offer every feature on the list. But since they offer all the other features, it is not really a big deal. Mobile Monkey's website widget is what sets it apart. It is known as the Omnichat widget and has the following features:

Display a Facebook Messenger widget to users who are signed in.
Present a native website widget to the user when they are not signed into

This is a really helpful feature that isn't offered by other chatbot programs. Additionally, you can alter the native website widget to make it more consistent with your website's branding:

Choose when to display the chat widget:

ManyChat

Manychat is among the top chatbot platforms available when it comes to chatbot marketing. Depending on the URL that users are on, you can send proactive messages to them by adding a Facebook Messenger widget to your website. Moreover, you can also create your own landing pages with your Facebook Messenger chatbot.

In addition, on Facebook, you can:

Make reference URLs that point to a particular chatbot flow.
Respond to Facebook comments automatically
Send a single alert
Send Out Consistent Alerts
Connect your chatbot to a Facebook advertisement.
Use Facebook Messenger to Send Sponsored Messages
You can do the following on Instagram:
Automatically respond to remarks on Instagram
Respond to users on Instagram who mention your handle in their Stories by sending them a message.

Additionally, you can send Message Templates using WhatsApp. In essence, ManyChat offers nearly every marketing option you could possibly require for your chatbot.

The lack of a native website widget by Manychat is its lone disadvantage.

Who wins? It’s debatable

Depending on your needs, this category's winner. Which would you prefer—a Facebook website widget or a native website widget? The winner is then MobileMonkey. However, ManyChat wins if your attention is primarily on Facebook, as they offer more marketing opportunities on that platform.

Pricing

Mobile Monkey

With MobileMonkey's free plan, you can build your own simple Instagram chatbot. It has enough features to allow you to explore the platform and determine if it's right for you. It has five keywords, Mobile Monkey branding, automatically responds to mentions of stories, and 250 contacts per month.

The next pricing plan, called Instachamp Platinum, costs $9,95 per month and offers 500 brand-free messages monthly along with 1,000 contacts, an infinite number of keywords, the ability to reply to mentions in stories, and the ability to gather emails and phone numbers. It's also critical to realize that Instagram is the only platform available on this channel:

ManyChat

Manychat offers a free plan that is free. With 1000 contacts, this plan offers the essential ManyChat features—enough to create a functional chatbot. The Pro plan, which costs $15 per month (a really cheap price) is an upgrade if you want more features or have more than 1000 contacts:

The more contacts your chatbot has, the more expensive the Pro plan gets. $25 is earned for every 1,000 contacts, and $45 is earned for every 5,000 contacts. You can test out ManyChat's Pro features during the seven-day free trial period that is included with this plan. In addition, there is a money-back guarantee that lasts for 30 days without asking any questions. In addition, Manychat offers Manychat Inbox Pro, which has a monthly cost of $99 only. This includes three seats for live chat:

Who wins? It’s debatable

It's a victory for ManyChat. In general, ManyChat offers cheaper costs than MobileMonkey. ManyChat allows you to use multiple channels with a low-cost plan, whereas MobileMonkey requires the highest plan in order to use a chatbot across multiple channels.

Analytics

Mobile Monkey

Mobile Monkey offers useful analytics to help you enhance your chatbot. It offers a dashboard with all of your contacts, sessions and contacts for the day, your most significant conversations, keywords that have triggered conversations, and unanswered questions:

One of the most crucial features is the ability to examine which queries the chatbot was unable to respond to. Through analysis, you can easily make your chatbot's responses better.

ManyChat

You can view how many contacts you have for each channel on Manychat's Insights dashboard:

Moreover, you can observe the evolution of these contacts over time:

Similarly, within your chatbot flows, you can identify your own conversion events and then see the number of individuals that reach those conversion events:

You can use these conversion events outside of your chatbot funnels as well. You can also track website conversions from users who arrive via your chatbot by installing the Manychat Pixel, which is comparable to a Facebook Pixel. This pixel will follow a conversion from within Messenger, for instance, to your Manychat account when the user clicks on a button and then converts on your website.

Additionally, Manychat offers flow analytics. You can monitor the number of contacts to whom this message was delivered, the number of contacts who saw it, and the number of contacts who clicked on the button (if there is one) for each block in your flows:

You can quickly increase the conversion rate of your Manychat flows by utilizing these flow analytics. There are just two issues with Manychat's analytics:

An overview of the mismatched user input is absent. You are unable to access this data on your ManyChat dashboard if a user entered a phrase for which they received no response. This is a drawback since it prevents you from enhancing your chatbot's automated responses.
The flow analytics for a particular time period cannot be viewed.

However, in general, you can examine how well your chatbot is performing and how to enhance your chatbot funnels by utilizing Manychat's analytics!

Who wins? None.

When it comes to analytics, both chatbots function fairly well. Which platform you like best will depend on the type of analytics you're looking for. You most likely prefer ManyChat's analytics if your chatbot is primarily used for creating marketing campaigns. However, MobileMonkey offers superior analytics if your chatbot's primary goal is customer support (since it displays the user input that the chatbot was unable to comprehend).

Templates Design

Mobile Monkey

There are twenty-three free templates available on MobileMonkey. They also have a feature called Template Sharing, but using it requires the Team plan, which costs $299 a month. You can also duplicate the elements and flows of your chatbot.

ManyChat

To create your chatbot, ManyChat offers 19 templates that you can install straight away. They consist of templates that are free and those that are exclusive to Pro users. You can create a chatbot template with ManyChat and share it with other people. When you are creating multiple chatbots that perform the same task (like lead generation), this is really helpful. To make your chatbot faster, you can also duplicate the elements and flows of your chatbot.

Who wins? ManyChat

That's a small victory. You can create and share templates with both chatbot builders; however, ManyChat offers this feature as part of their Free plan, whereas MobileMonkey charges $299 (quite a bit).

Customer Support

Mobile Monkey

Comprehensive tutorials on creating chatbots are available on MobileMonkey. In addition, they offer helpful customer service and documentation for any queries you may have. Additionally, they have a 40.000-member Facebook community that will support you if you run into trouble.

Who wins? None

This one has no winner. They perform comparably on this topic because they have a sizable community of members who are eager to assist one another and they offer a wealth of information about their platform.

Conclusions

And who comes out on top?

Depending on what. ManyChat does not offer a native website widget, so your only option if you want one on your website (rather than a Facebook website widget) is MobileMonkey. I would choose ManyChat if you don't care about the native website widget. ManyChat is marginally superior to MobileMonkey, as you have seen from reading this comparison, as they have many advantages over the latter.

To be clear, this does not imply that the software on MobileMonkey is flawed. While ManyChat is marginally superior to MobileMonkey in the majority of categories, MobileMonkey is still a great tool for developing chatbots.

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