Voice of customer
How to Calculate Business Interruption InsuranceTable of Contents
1. Introduction
2. Understanding Business Interruption Insurance
3. Types of Catastrophic Events
- 3.1 Natural Disasters
- 3.2 Power Outages
- 3.3 Computer Hardware Problems
- 3.4 Telecommunications Failure
- 3.5 Software Problems
- 3.6 Lightning Storms
4. Importance of Business I
ASATable of Contents
1. Introduction
2. Understanding Average Speed of Unshared Customers
3. Components of Average Speed Calculation
- 3.1 IVR Time
- 3.2 Waiting Time
- 3.3 Agent Interaction Time
4. Example of Average Speed Calculation
5. Different Ways to Subscribe
6. Calculation Methodology
- 6.1 Co
Automatically create shift schedule in Excel.Table of Contents
1. Introduction
2. Automating Shift Scheduling
3. Creating the Shift Schedule
4. Handling Vacation Days
5. Adjusting the Schedule
6. The Code Behind the Automation
7. Conclusion
Introduction
In this article, we will explore the concept of automating shift scheduling for employee
#Employee Productivity - RatingTable of Contents
H2: Introduction
- Brief overview of employee productivity and annual appraisals
H2: Parameters for Employee Rating
- Explanation of the parameters for employee rating
- Rating scale for employee productivity
H2: Calculation of Employee Productivity
- Formula for calculating emp
How to Calculate Employee Turnover in 3 Steps.Table of Contents
1. Introduction
2. What is Employee Turnover?
3. Types of Employee Turnover
4. The Cost of Employee Turnover
5. Calculating Employee Turnover Rate
6. Step 1: Determine the Total Number of Employees
7. Step 2: Get the Average Number of Employees
8. Step 3: Calculating Separations a
How To Calculate the Price You Should Be Charging for WDF Service w/Dave & Carla Menz S4E62-LM ShowThis is a transcript of a podcast episode by Carl and David, the hosts of The Laundromat Millionaire Show. In this episode, they discuss how to calculate the cost of drop-off laundry and how to set a price that will ensure you make a profit.
They start by explaining that the biggest cost of drop-of
FTE Benefits calculation - RPA AutomationTable of Contents
1. Introduction
2. The Benefit of NATO Mission India
3. Arvind Joshi and Tinu Jain TV Interview
4. Key Updates on Indian Means Full Time
5. Learning Opportunities and Work-Life Balance
6. Rahul Ji's Total and Standing Year Debate
7. Working Hours per Week
8. Nokia's Impact on Work
Contact Center Cost Calculator📊 Call Center Savings Calculator: How to Save Money on Your Contact Center Operations
Are you looking for ways to save money on your contact center operations? Look no further than our brand new call center savings calculator! This easy-to-use tool can help you determine the true cost of having an
Comparing Canada Post, Purolator, UPS, FedEx, and UPS in 2024You have a few options when it comes to shipping packages within Canada: FedEx, UPS, Purolator, and Canada Post, each with their own features and services. However, which one is best for you?This article will examine these shipping choices side by side and go into detail about their offerings, costs
The Key Tool Every Servicedesk or Helpdesk Should Be UsingTable of Contents
1. Introduction
2. The Importance of a Key Tool for Service Desks and Help Desks
3. Calculating the Number of First Line Staff Needed
4. The Evolution of IT's First Line
5. The Service Desk as a Call Center
6. Managing the Arriving Workload
7. Queue Management and Customer Satisfa
Connecting the Uninvolved: Creating an Involvement Calculator.Creating an Involvement Calculator for Student Organizations
Are you struggling to find the right student organization to join? Do you feel overwhelmed by the number of options available on your campus? If so, you're not alone. Many students find it challenging to navigate the vast array of clubs a
How to create a work schedule in Excel.Table of Contents
1. Introduction
2. Creating a Work Schedule in Microsoft Excel
1. Setting up the Month and Dates
2. Adjusting Column Widths
3. Adding Days of the Week
4. Centering Data in Cells
5. Merging Cells for Employee Information
6. Adding Column Titles
7. Adding Borders
8. Specifying Worki
Average Talk Time (#ATT)Table of Contents
1. Introduction
2. Definition of Average Talk Time
3. Formula for Calculating Average Talk Time
4. Conversion of Hours, Minutes, and Seconds into Seconds
5. Calculation of Average Talk Time
6. Definition of Average Hold Time
7. Calculation of Average Hold Time
8. Definition of Ave
HE/HR Calculations**Heat of Extraction Training**
**Introduction**
Today we're going to be talking about heat of extraction. This is a very important diagnostic tool that we can use to quickly and easily check the performance of our geothermal units. We'll cover the basics of heat of extraction, how to calculate it
MetricNet Service Desk ROI CalculatorTable of Contents
1. Introduction
2. Understanding the Importance of ROI for Service Desks
3. The Advantages of Quantifying ROI
4. How to Calculate ROI for Your Service Desk
5. Becoming an Internal Profit Center
6. Attracting Funding and Resources
7. Using Metric Net's ROI Calculator
8. Modeling Sc
#CSAT - CUSTOMER SATISFACTION SCORE CALCULATION IN EXCEL - BPO Interview Questions📊 How to Calculate CSAT Score in Excel: A Step-by-Step Guide
Are you looking for a way to measure your customers' satisfaction with your products or services? Look no further than the CSAT score! In this article, we'll show you how to calculate your CSAT score using Excel.
📥 Download the Free Te
Manpower Calculation in BPOHow to Calculate Main Power: A Step-by-Step Guide
Are you looking to calculate the main power for your business? In this article, we will guide you through the process step-by-step. Here are the ten headings we will cover:
Table of Contents
1. Introduction
2. Required Tools
3. Extracting Call Hand
Occupancy Calculation in BPOCalculating Occupancy in the BPO Sector 📊
If you work in the BPO sector, you know how important it is to calculate occupancy. Occupancy is a measure of how much time an agent spends handling customer queries. In this video, we will learn how to calculate occupancy and what it means for your busine
Calculate Attrition Rate In Excel - Employee attrition report - How to calculate percentageTable of Contents
1. Introduction
2. Understanding Attrition Rate
- 2.1 Definition of Attrition Rate
- 2.2 Importance of Calculating Attrition Rate
3. Calculating Attrition Rate
- 3.1 Attrition Rate Formula
- 3.2 Components of the Formula
4. Determining the Number of Employees
- 4.1 Beginning of th
Capacity Planning or FTE Requirement - BPO Job interview - Manpower Calculation in BPOTable of Contents
1. Introduction
2. Manpower Capacity Planning: An Overview
3. Calculating Manpower Requirement
- 3.1 Average Transaction Volume
- 3.2 Average Time per Transaction
- 3.3 Total Time Required
- 3.4 Total Time Available
- 3.5 Manpower Requirement Formula
4. Factors Affecting Manpower
MetricNet Service Desk Headcount Calculator Case StudyTable of Contents
1. Introduction
2. Understanding the Service Desk Staffing Dilemma
3. The Importance of Right-Sizing Your Service Desk
4. Using Metric Net's Service Desk Headcount Calculator
5. Analyzing the Case Study: Determining the Current Headcount
6. Identifying the Right-Sized Headcount
7.
#Shrinkage Calculation in BPOTable of Contents
1. Introduction
2. What is Shrinkage in BPO or Call Centers?
3. Calculation of Shrinkage
- 3.1 Planned Shrinkage
- 3.2 Unplanned Shrinkage
4. Importance of Shrinkage in Call Centers
5. Pros of Managing Shrinkage
6. Cons of High Shrinkage Rates
7. Strategies to Reduce Shrinkage
8.
How To Calculate FTE Requirement💥Table of Contents
1. Introduction
2. What is FTE Calculation?
3. Understanding Full-Time Equivalent (FTE)
4. Factors Affecting FTE Calculation
- Task Completion Time
- Volume of Work
- Available Time
5. Calculating FTE Requirement
6. Formula for FTE Calculation
7. Importance of Accurate FTE Calcula
![LG Customer Service Sucks!! Like... REALLY Sucks! [4K]](https://i.ytimg.com/vi_webp/X6VnDjwSdGU/maxresdefault.webp)
LG Customer Service Sucks!! Like... REALLY Sucks! [4K]Table of Contents
1. Introduction
2. The Frustration with LG Customer Support
3. The LG G4 Bootloop Issue
4. Waiting for Assistance
5. The Need for Improved Customer Support
6. Wasting Time and Energy
7. The Impact on Customer Satisfaction
8. Pros and Cons of LG Customer Support
9. Seeking Alternat
USPS Sucks @GoldSilverHunterTable of Contents
1. Introduction
2. The Unfortunate Mail Call
3. The Mystery Sender
4. The Good Old English Style
5. Missing Poker Chips in the Community
6. A Surprise Goodie Pack
7. Supporting the Community
8. The U Bingo Game
9. Collecting Quarters from the Community
10. The Giveaway Announcemen
What if the customer service sucks?Table of Contents
Introduction 🌟
- What is customer service?
- Why is customer service important?
- The impact of poor customer service
The Elements of Great Customer Service 🌟
- Responsiveness
- Empathy
- Communication
- Knowledge
- Personalization
The Benefits of Great Customer Service 🌟
- I
My Story: Why The United States Postal Service SUCKS.Table of Contents
1. Introduction
2. The Frustrations with the Post Office
3. Ordering Parts for My AR-15
4. The Delivery Mishap
5. The Inefficiencies of Customer Service
6. The Post Office's Financial Troubles
7. Long Lines and Slow Service
8. The Union Influence
9. Share Your Post Office Horror S
(S1:Ep4) Customer Service Sucks?! Stories From Our ExperiencesUnfiltered: A Podcast About Life and Society
Unfiltered is a podcast that delves into the intricacies of life and society. Hosted by Derek V and Jefe, the podcast covers a wide range of topics, from health and fitness to customer service and retail. In this episode, Derek and Jefe are joined by Flo
