Best AI Customer Service for Ecommerce

So far, VOC AI has built AI-powered customer service systems for hundreds of companies. Based on our self-developed user intent detection model and backed by GPT4o's technical capabilities, our partner customers can have at least 60% of customer inquiries and orders completely replaced by AI. This includes pre-sale product recommendations, in-store logistics requests, post-sale returns and exchanges, and general customer questions.

Imagine having a mature customer service team that works 24/7 and serves all your customers! No matter where your eCommerce business is located, our AI customer service bot can handle all inquiries and orders related to pre-sales, in-sales, and after-sales. From product recommendations to logistics tracking and after-sales support, up to 72% of orders can be resolved by the bot without human intervention.

Are you worried that AI doesn't understand your business? Our AI customer service bot can learn everything about your product knowledge with ease. Simply enter your e-commerce website domain, and the AI bot will have access to all your product information and help documents, just like an experienced employee! If additional conditions or information are needed, we also support document uploading and other methods. With minimal additions, the AI will understand your business as well as you do.

Our AI customer service bot can be integrated with up to 11 platforms. Whether your e-commerce business runs on Shopify, Amazon, Facebook, or any other platform, we can integrate and support requests and orders! We also support Zendesk, Intercom, Email, LiveChat, and more.