Careers at Help Scout

Careers at Help Scout

May 6, 2024
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Author: Nick Ning

🏒 A Sneak Peek into the World of Help Scout

Are you curious about what it's like to work at Help Scout? As a customer-centric business software, Help Scout is known for serving people in the most human and helpful way. But what about the people who work behind the scenes to make it all happen? In this article, we'll take you on a tour of Help Scout's world, from its Boston office to its remote team members all over the world.

🌎 A Global Team

Help Scout's fully remote team is made up of people from all over the world, speaking more than 15 languages. From the beaches of Southland to the mountains of Golden, Colorado, Help Scout team members work from wherever they call home. And with DevOps council and other study groups, there's always room for growth and learning.

🏑 A Home Away from Home

While Help Scout's team members work remotely, the company still values the importance of in-person connections. That's why they host small team meetups and company retreats, like their recent trip to a resort outside of Cancun, Mexico.

πŸ“ A Blog for All Things Help Scout

Help Scout's company blog is a hub for all things related to customer support, remote culture, diversity, and inclusion. They share their demographic data and what they're doing to make Help Scout an inclusive place to work.

πŸ‘©β€πŸ’Ό A Leadership Team Committed to Diversity

Diversity and inclusion aren't just lip service at Help Scout. Their most recent diversity report shows that their leadership team is 62% women.

πŸ’Ό Join the Team

If you're excited about Help Scout's values of helpfulness, excellence, and ownership, they're always looking for people who embrace these values in their work and in who they are. Check out their open positions below or apply to their future openings.

Pros and Cons

Pros:

- Fully remote team with people from all over the world

- Commitment to diversity and inclusion

- Company retreats and small team meetups for in-person connections

Cons:

- Remote work may not be suitable for everyone

- Limited opportunities for in-person collaboration

πŸŽ‰ Highlights

- Help Scout is a customer-centric business software that serves people in the most human and helpful way.

- Help Scout's fully remote team is made up of people from all over the world, speaking more than 15 languages.

- Help Scout values diversity and inclusion, with a leadership team that is 62% women.

- Help Scout hosts small team meetups and company retreats to foster in-person connections.

- Help Scout's company blog is a hub for all things related to customer support, remote culture, diversity, and inclusion.

πŸ™‹β€β™€οΈ FAQ

Q: Is Help Scout a fully remote company?

A: Yes, Help Scout is a fully remote company with team members all over the world.

Q: Does Help Scout value diversity and inclusion?

A: Yes, Help Scout is committed to diversity and inclusion, as shown in their most recent diversity report.

Q: Does Help Scout offer in-person opportunities for team members?

A: Yes, Help Scout hosts small team meetups and company retreats for in-person connections.

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