How to Create a Self-Serve Help Center for Your Online Store with Shopify and Help Scout

How to Create a Self-Serve Help Center for Your Online Store with Shopify and Help Scout

May 6, 2024
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Author: Nick Ning

**Table of Contents**

1. Introduction

2. What is Help Scout?

3. Integrating Help Scout with Shopify

4. Setting up Help Scout Knowledge Base

5. Installing Live Chat on Your Website

6. Customizing Your Shopify Store

7. Pros of Using Help Scout

8. Cons of Using Help Scout

9. Conclusion

10. Resources

**Introduction**

In this article, we will explore how to integrate Help Scout with Shopify and leverage its features to enhance customer support on your website. Help Scout is a powerful tool that combines a live message box and a chatbot, allowing you to provide real-time assistance to your customers. We will discuss the process of setting up Help Scout, integrating it with Shopify, and utilizing its comprehensive analytics. Additionally, we will highlight the pros and cons of using Help Scout for your customer service needs.

**What is Help Scout?**

Help Scout is a versatile tool that enables businesses to offer live chat support and build a knowledge base for their customers. With Help Scout, you can create a chatbot that interacts with visitors on your website, recommend resource articles from your knowledge base, and provide comprehensive analytics to track customer interactions. It serves as a combination of a knowledge base and a chat platform, making it an ideal solution for businesses looking to enhance their customer support capabilities.

**Integrating Help Scout with Shopify**

When it comes to integrating

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