April 8, 2024

Zendesk's AI customer service evolution with CEO Tom Eggemeier

Conversations with Zendesk: Exploring the Future of Customer Experience

In today's fast-paced world, customer experience (CX) has become a critical factor in the success of any business. As more and more transactions move online, companies are looking for ways to provide personalized, seamless, and engaging experiences to their customers. In this episode of Conversations with Zendesk, we speak with Tom Keiser, CEO and board member of Zendesk, about the importance of investing in CX, the future of AI, and what's ahead for Zendesk in 2024.

Voice-of-customer

How to Handle Amazon Negative Reviews

In the competitive landscape of Amazon, managing negative reviews is often the ultimate pain point for sellers. Traditionally, operations teams have been stuck in a reactive cycle: relying on manual checks that are not only labor-intensive but also prone to missing the "golden window" for damage con

Feb 10, 2026

Voice-of-customer

How to Find Winning Products on Amazon Using Keyword Analysis: A Step-by-Step Guide

In the competitive world of cross-border e-commerce, a product's market acceptance largely depends on one thing: accurately matching user needs.But how do you know which products hold potential? What do consumers actually care about right now? Is "large capacity" the winner this season, or is "porta

Feb 9, 2026

Voice-of-customer

How to create high-conversion amazon ad campaign with VOC AI and AMC

Are you facing this common frustration with your Amazon campaigns?You’ve allocated a healthy budget, and your Click-Through Rate (CTR) looks promising, yet the final conversion remains underwhelming. In today’s hyper-competitive marketplace, running ad campaigns without deep data visibility is like

Feb 5, 2026

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Conversations with Zendesk: Exploring the Future of Customer Experience

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