Access-Control Keypads product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 9
Top 1
Average Ratings
Total Reviews
This insight is based on the data from the best seller products. The top 5 of them are:
August Wi-Fi, (4th Generation) Smart Lock – Fits Your Existing Deadbolt in Minutes, Matte Black

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, the average rating for the Access-Control Keypads category on Amazon is 4.2, with a total of 4398 reviews. This indicates that overall, customers are relatively satisfied with the products in this category. A rating of 4.2 suggests that the majority of customers have had positive experiences with the Access-Control Keypads they purchased. However, it's important to note that individual experiences may vary, and some customers may have had less satisfactory experiences. Considering the high number of reviews, it is encouraging to see that the average rating is above 4. This indicates that the majority of customers are happy with their purchases and have found the Access-Control Keypads to be reliable and effective. Based on this information, my advice would be to continue providing high-quality products and ensuring excellent customer service. It's crucial to address any negative feedback promptly and make improvements if necessary. Additionally, encouraging customers to leave reviews can help gather more feedback and further enhance customer satisfaction. Overall, the data suggests that the Access-Control Keypads category on Amazon has a good level of customer satisfaction. By maintaining product quality and addressing customer concerns, sellers can continue to build a positive reputation and attract more satisfied customers.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is guest, the most commonly moment of use is night, the most common location is house, the most common behavior is lock . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, we can draw several conclusions about the usage and customer profile for the Access-Control Keypads product. Firstly, the top three users mentioned are guest, family, and kid. This suggests that the product is commonly used in households, where different individuals require access control. The high number of mentions for guests indicates that the product is likely used in scenarios where temporary access needs to be granted, such as for visitors or service providers. Secondly, the top three places where the product is used are the house, door, and garage. This further supports the idea that the product is primarily used in residential settings. The high number of mentions for the house indicates that the product is likely installed at the main entrance or other access points within the home. Thirdly, the top two usages of the product mentioned are lock and get home. This suggests that the primary purpose of the Access-Control Keypads is to provide secure locking mechanisms for homes, ensuring that only authorized individuals can enter. The mention of "get home" implies that the product is used to facilitate easy and convenient access for residents when they return home. Based on this analysis, we can make some suggestions about the customer profile. The product seems to cater to households with a need for controlled access, particularly for guests and family members. It may be popular among families with children, as indicated by the high mention count for kids. The product is likely to appeal to homeowners who prioritize security and convenience, as it offers a reliable locking mechanism and facilitates easy entry upon arrival. To further refine the customer profile, it would be helpful to gather additional data on the specific features and benefits of the Access-Control Keypads that resonate with users. This could include factors such as ease of use, integration with other security systems, or compatibility with smart home technology. Understanding these aspects would allow for more targeted marketing and product development efforts.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are lock, battery, keypad, app, battery life. The most mentioned elements about lock are lose its wi fi connection(0.81%), bad(0.73%).
The top 5 positive reviews are install, lock, app, product, keypad. The most mentioned elements about install are easy(11.20%), breeze(1.71%).
lose its wi fi connection0.81%
refuse to connect as a " smart lock0.73%
battery life7.25%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it seems that the most commonly mentioned con aspect in the category of Access-Control Keypads is the lock, accounting for 13.60% of the mentions. The top five cons mentioned for this category are the lock, battery, keypad, app, and battery life. On the other hand, the top pro aspect mentioned most is the installation, accounting for 16.11% of the mentions. Analyzing the cons, it appears that the lock is a significant concern for users, as it is mentioned both as the top con aspect and among the top five cons for both the vacuum and the tip. This suggests that there might be issues with the locking mechanism in these keypads, which could lead to frustration and potential security concerns. Other cons mentioned include battery-related issues, such as battery life and the need for replacement batteries. Additionally, the keypad and app are mentioned as cons, indicating potential difficulties in using and interacting with the keypads. On the positive side, the installation process is highlighted as the top pro aspect. This suggests that users find the installation of these keypads relatively easy and convenient. Based on this analysis, it is clear that there are areas for improvement in the category of Access-Control Keypads. To address the cons, product development should focus on improving the lock mechanism to ensure better security and reliability. Additionally, efforts should be made to enhance battery life and optimize the keypad and app functionalities for a smoother user experience. When it comes to product selection, customers should prioritize keypads that have a reliable and secure locking mechanism, longer battery life, user-friendly keypads, and well-designed apps. Reading reviews and comparing different products can help in making an informed decision. Overall, by addressing the mentioned cons and emphasizing the installation process, manufacturers can enhance the user experience and satisfaction with Access-Control Keypads.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
auto unlock feature7
homekit integration6
compatible with simplisafe2
remote access2

Based on the data provided, it seems that customers primarily buy this product due to its product description, followed by brand reputation and recommendations from friends. The product description being the top feature suggests that customers are highly influenced by the information provided about the product. There could be several reasons why the product description is the top feature for buyers. Firstly, a well-written and detailed product description helps customers understand the features, benefits, and specifications of the product, allowing them to make an informed decision. It provides clarity and helps customers visualize how the product can meet their needs. To optimize the Amazon listing based on this data, here are a few suggestions: 1. Enhance the product description: Ensure that the product description is comprehensive, accurate, and highlights the unique selling points of the product. Include relevant details such as dimensions, materials used, installation process, and any additional features that set it apart from competitors. 2. Use high-quality images: Include multiple high-resolution images that showcase the product from different angles. This helps customers visualize the product and gain a better understanding of its appearance and functionality. 3. Incorporate customer reviews: Encourage customers to leave reviews and ratings for the product. Positive reviews can significantly influence potential buyers and build trust in the product's quality and performance. 4. Highlight brand reputation: Emphasize any notable achievements, certifications, or awards that the brand has received. This can help establish trust and credibility among potential buyers. 5. Leverage social proof: Encourage customers to share their positive experiences with the product on social media platforms. This can further strengthen the product's reputation and generate more interest from potential buyers. By implementing these optimization strategies, you can enhance the product's visibility, credibility, and appeal to potential customers, ultimately driving more sales.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
keypad and mechanism in place
keypad good
keypad include
automatically unlock7
auto unlock
auto lock
auto lock feature
auto unlock feature
auto-lock auto-unlock function
battery last longer5
battery last longer
longer battery life
change firmware update5
firmware update
change from firmware update
work firmware update
last long5
last long
last longer
battery improve4
longer battery life
battery life improve
fix improve battery life
battery long4
battery last long
battery life last more than couple month
battery life long

Based on the customer expectations mentioned, it is clear that the most important feature for an access-control keypad is its ability to work effectively. Customers expect the keypad to function reliably and consistently, without any glitches or malfunctions. Therefore, sellers should prioritize the development of keypads that are highly reliable and durable, with a long lifespan. The second most important feature for customers is the keypad itself. Customers expect the keypad to be easy to use, with clear and visible buttons that are easy to press. Therefore, sellers should prioritize the development of keypads that have a user-friendly interface, with large and well-lit buttons that are easy to read and press. The third most important feature for customers is the ability for the keypad to automatically unlock. Customers expect the keypad to be able to detect when a valid code has been entered and automatically unlock the door or gate. Therefore, sellers should prioritize the development of keypads that have advanced sensors and algorithms that can accurately detect valid codes and unlock the door or gate quickly and efficiently. In terms of marketing promotion factors, sellers should focus on highlighting the reliability, durability, and ease of use of their access-control keypads. They should also emphasize the advanced features of their keypads, such as automatic unlocking and advanced sensors, to differentiate their products from competitors. Additionally, sellers should consider offering warranties or guarantees to customers to increase their confidence in the product and encourage them to make a purchase.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.


Amazon Reviews

Excellent small and slim keypad.
I have the 2 gen smart lock and it works just OK. It's slow to to connect to the app... the app is finicky... the best part about the smaartlock it is the industrial design. I have been using the smart lock for several years but it was problematic to add family members as owners and guests to the app/lock. So got this keypad to make it easier for family members to come and go. However, the keypad connected to lock to the lock easily enough, but then no longer shows up as installed. Since it doesn't show up as an installed august device, it cannot be uninstalled, reset or reinstalled.. No easy factory re-set. This product and firmware are garbage. I was going to go all in with August on other doors for our main home, and our second home, and I was going to add two doorbell cameras and another keypad...Now I will absolutely NOT do so. My best advice is don't waste your money. I'm looking for options to get out of the August ecosystem now. I still like the industrial design, but I can't stand the poor functionality, software issues, and slow connectivity every time I want to unlock my door. Also, you can't adjust the radius for the auto-unlock feature. If you go to a neighbors house for an hour or two and come back, the auto-unlock feature doesn't even work because your neighbor might be only one or two streets away and the radius for "home" in the august software is just too large. The smart lock also goes through batteries like crazy. (I suspect the keypad would have the same issue.) And I try to conceive batteries by turning the knob manually to lock the door even time I enter.
What integration! This new version is slightly small, but still a little ugly overall, but 100% worth the look. The function is amazing and it does NOT look like you have electronic locks on the outside of the door. That alone is worth it. The use is amazing and we now have them installed at both our homes. Simply the best electronic lock add on you will ever find. letting people in or granting access for a time period of forever is simply great. LOVE it.
I dislike that I’m changing the lithium batters every 1-2 months.
Tony Winsaki
Very very easy to install. Did two in short time frame. App works well and does what we wanted.
Terrible non existent customer service. They take no accountability for the constant issues. Remote feature doesn't work. Can't create new codes, cant change codes or dates, constantly disconnects. This has been going on for three months with zero resolution. Horrible. Paper weight.
Our dead bolt never had problems before, but it jams about half the time we try to use it now. When we had a question trying to install, it was impossible to get past the automated response.
Darya Ilina
Garbage! If the batteries aren't dead, the wifi fails. If it's not one thing, it's another. The batteries barely last 2 weeks and I've only used the recommended kind. Keeps losing connection despite high network speed. Save your money and go with something more reliable this piece of garbage is definitely not worth the money
Very GoodFeb. 2021
On the fenceSept. 2021
I bought this lock back in April while purchasing a House. For other reasons, it only just got installed this last weekend. Worked as expected for the first three days. The app seriously leaves a LOT to be desired. The Settings page constantly refreshes when you are able to tap on something and then you have to find it again. I have a few other issues with it and Settings, but I'm still working through them and haven't confirmed if it's bad design or "too high" expectations. But a response from August says that you cannot create multiple schedules for the same type. Can't even remember what my original question was, but I want one that covers 23 hours every day. My problem right now is that the lock was unlocked via app at 5:15pm, locked via app at 5:16pm and then my lock went offline when being manually opened 30 minutes later. I cannot get it to come back online now, even after power cycling it twice. I've tried calling Support and got a message about "higher than normal call volume". Hold music is HORRIBLE. I would rather have nails on a chalk board than this xilofono(?). I requested a call back and after 2 hours haven't been called back. The Help Center is useless for this Lock too. I've worked in Customer Service for years. I've worked in technical support too. This hold time is disgusting. Chat tells you a Ticket was created, but I'm not holding my breath there. This is why you check things out during your 30 day window. Need to be able to return garbage, which is how I feel right now. ============ Got all that sorted out. They blamed the bluetooth chip in the Lock and sent me a new one. I've had it up and running for a few months now without any big issues. Except. People are not joking about how this lock goes through batteries. I'm going to say for arguments sake that I set up the replacement lock on September 20th. I've had to change the batteries twice. And these are 3v C batteries that you can hardly ever find in stock at stores and good freaking luck ordering them online. August must be in bed with the Battery Companies because they are making bank off this little lock.

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