Carpet & Upholstery Cleaners & Accessories product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 11
2023/02/13
Top 1
Top 2
Top 3
Top 4
Average Ratings
4.6
Total Reviews
37,788
This insight is based on the data from the best seller products. The top 5 of them are:
Bissell Spotclean Pro w/Anti Bac + Pro Max
B09C1JLYB8
BISSELL Little Green Multi-Purpose Portable Carpet and Upholstery Cleaner, 1400B
B0016HF5GK
Bissell Revolution + Pet Oxy Formula + Febreze Air Spray
B0BLQT36XC
Bissell TurboClean PowerBrush Pet Carpet Cleaner, 2987,Green/ Black
B088J68TRL
Bissell SpotClean ProHeat Portable Spot and Stain Carpet Cleaner, 2694, Blue
B07Q2MKX5C

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it seems that the average rating for products in the Carpet & Upholstery Cleaners & Accessories category on Amazon is 4.6 out of 5. This indicates a high level of customer satisfaction overall. Additionally, with a total of 37,788 reviews, it suggests that there is a significant number of customers who have purchased and reviewed products in this category. The high average rating suggests that customers are generally pleased with the quality and performance of the carpet and upholstery cleaners and accessories available on Amazon. This level of satisfaction is a positive indicator for potential buyers who are looking for reliable and effective products in this category. Based on this information, my advice would be to consider products with a high number of positive reviews and ratings. These products are likely to have a track record of customer satisfaction and can be trusted to deliver good results. It's also a good idea to read through some of the reviews to get a better understanding of the specific features and benefits that customers appreciate. Furthermore, it's important to consider individual needs and preferences when selecting a product. Look for items that align with your specific requirements, such as the type of carpet or upholstery you have, any specific cleaning concerns, or any additional features you may be looking for. Overall, the data suggests that customers in the Carpet & Upholstery Cleaners & Accessories category on Amazon are generally satisfied with their purchases. By considering the average rating, total reviews, and individual needs, you can make an informed decision and find a product that meets your expectations.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is dog, the most commonly moment of use is morning, the most common location is carpet, the most common behavior is clean . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
Who
When
Where
What
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it seems that the most commonly mentioned users of this product are dogs, kids, and husbands. This suggests that the product is likely being used in households with pets, children, and spouses. Additionally, the top three places where the product is used are carpets, houses, and couches, indicating that it is primarily used for cleaning household surfaces. The top two usages of the product are general cleaning and spot cleaning, which suggests that customers are using it for both routine maintenance and targeted stain removal. This information could be useful for marketing the product to potential customers who are looking for a versatile cleaning solution. Based on this data, the customer profile for this product is likely someone who owns a home with pets, children, and a spouse. They are likely looking for a cleaning solution that can handle a variety of surfaces and stains, and they may be interested in a product that is easy to use and effective. To appeal to this customer profile, the product could be marketed as a versatile cleaning solution that is safe for use around pets and children. The packaging could feature images of happy families and pets in clean, fresh-smelling homes. Additionally, the product could be sold in larger sizes to appeal to customers who need to clean frequently or have larger homes.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are suction, tank, product, machine, hose. The most mentioned elements about suction are do not work(1.40%), is not that good(1.35%).
The top 5 positive reviews are machine, suction, product, suction power, carpet. The most mentioned elements about machine are easy for use(2.43%), light(1.67%).
Cons
suction8.67%
do not work1.40%
is not that good1.35%
poor1.13%
flimsy0.95%
not strong0.73%
tank8.16%
product7.44%
machine5.44%
hose5.29%
Pros
machine12.16%
easy for use2.43%
light1.67%
clean0.76%
small0.62%
powerful0.55%
suction9.71%
product8.90%
suction power7.03%
carpet6.66%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it appears that the most common complaint about carpet and upholstery cleaners and accessories is the suction power, which is mentioned in both the top 1 con aspect and the top 5 cons. On the other hand, the top pro aspect mentioned is the machine itself, which suggests that consumers are generally satisfied with the overall design and functionality of these products. To improve product development and selection, manufacturers should focus on improving the suction power of their products, as this is clearly a major pain point for consumers. Additionally, they should consider highlighting the strengths of their machines, such as ease of use and durability, in their marketing materials to help differentiate their products from competitors. Overall, while there are some common complaints about carpet and upholstery cleaners and accessories, there is also a lot of potential for innovation and improvement in this category. By listening to consumer feedback and investing in product development, manufacturers can create products that better meet the needs and expectations of their customers.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
TopicMentions
others374
lightweight13
description6
video6
attachment5

Based on the data provided, it seems that customers primarily buy carpet and upholstery cleaners and accessories due to the product description. This suggests that customers rely heavily on the information provided about the product to make their purchasing decisions. A well-written and informative product description can effectively communicate the features, benefits, and value of the product, which helps customers understand what they are buying. There are several reasons why the product description is the top feature influencing buyers. Firstly, customers want to know the specific details about the product, such as its effectiveness, ease of use, and compatibility with different surfaces. A comprehensive product description can address these concerns and provide the necessary information for customers to make an informed decision. Additionally, customers may also consider recommendations from friends as a significant factor in their purchasing decision. Positive word-of-mouth can create trust and credibility, making customers more likely to buy a product. Furthermore, advertising attraction plays a role in attracting customers' attention, but it seems to be less influential compared to the product description and recommendations from friends. Based on this information, optimizing the Amazon listing for carpet and upholstery cleaners and accessories should focus on enhancing the product description. Here are some suggestions: 1. Provide detailed information: Ensure that the product description includes all relevant details about the product, such as its features, benefits, specifications, and usage instructions. This will help customers understand what they are buying and make an informed decision. 2. Highlight unique selling points: Identify the unique features or benefits of the product and emphasize them in the product description. This will help differentiate the product from competitors and attract customers' attention. 3. Use customer reviews: Incorporate positive customer reviews and testimonials in the product description. This can further enhance credibility and provide social proof, assuring potential buyers of the product's quality and effectiveness. 4. Optimize keywords: Conduct keyword research to identify relevant keywords that customers are likely to search for when looking for carpet and upholstery cleaners and accessories. Incorporate these keywords naturally throughout the product description to improve visibility in search results. By focusing on these optimization strategies, sellers can improve the effectiveness of their Amazon listings and increase the likelihood of attracting and converting potential customers.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
good suction85
suction good
suction strong
more suction
strong suction
good suction
hose long66
hose longer
hose long
longer hose
hose foot longer
attachment hose long
big tank55
tank big
tank large
big tank
large tank
clean tank big
last long51
last long
last awhile
last forever
good42
good
know sooner42
sooner
know sooner
'before picture35
before after picture
before picture
before after photo
before after pic
before photo
work26
work
longer lasting25
last longer
more long lasting
more23
more

Analysis of Customer Expectations for Carpet & Upholstery Cleaners & Accessories: Based on the customer feedback, it is evident that there are three key expectations that customers have for products in this category: good suction, a long hose, and a big tank. These features seem to be highly valued by customers, as indicated by the number of mentions they received. 1. Good suction: Customers prioritize powerful suction capabilities in their carpet and upholstery cleaners. This suggests that they want a product that can effectively remove dirt, dust, and debris from various surfaces. Sellers should focus on developing products with strong suction power to meet this expectation. 2. Long hose: The length of the hose is another important factor for customers. A longer hose allows for greater flexibility and ease of use, enabling customers to clean hard-to-reach areas or larger spaces without constantly moving the cleaner. Sellers should consider offering products with longer hoses to cater to this expectation. 3. Big tank: Customers also value a larger tank capacity in their carpet and upholstery cleaners. A bigger tank means less frequent emptying and refilling, allowing for more efficient cleaning sessions. Sellers should prioritize developing products with larger tanks to meet this expectation. Suggestions for Product Development Prioritization: Based on the customer expectations mentioned above, sellers should prioritize the following aspects in their product development: 1. Suction power: Invest in research and development to enhance the suction capabilities of the cleaners. This could involve improving motor power, optimizing airflow, or incorporating advanced cleaning technologies. 2. Hose length: Focus on designing and manufacturing cleaners with longer hoses. Consider materials that are durable, flexible, and lightweight to ensure ease of use for customers. 3. Tank capacity: Develop cleaners with larger tanks to minimize the need for frequent emptying and refilling. Consider ergonomic designs that maximize tank capacity without compromising the overall size and weight of the product. Marketing Promotion Factors: To effectively promote products in this category, sellers should consider the following factors: 1. Highlight key features: Emphasize the strong suction power, long hose, and big tank capacity in marketing materials. Clearly communicate how these features benefit customers and make their cleaning tasks easier and more efficient. 2. Demonstrate effectiveness: Provide visual demonstrations or testimonials that showcase the product's ability to effectively clean carpets and upholstery. This can help build trust and confidence in potential customers. 3. Offer comparisons: Compare the product's features and performance against competitors in the market. Highlight the advantages of your product, such as superior suction power or larger tank capacity, to differentiate it from others. 4. Provide customer support: Offer excellent customer service and support, including clear instructions for product use, troubleshooting guides, and responsive assistance. This can help build a positive reputation and encourage customer loyalty. By prioritizing product development based on customer expectations and effectively promoting the key features, sellers can better meet customer needs and increase their chances of success in the Carpet & Upholstery Cleaners & Accessories market.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.

FAQs

Amazon Reviews

This is a mostly good product, but after a few years of use it's time to replace it. I'm not sure if its some sort of seal or gasket but after not very many uses it started leaking/spraying the dirty water on the carpet which made for another mess to clean up. And now the sprayer on the hose has gone out. I've taken the whole thing apart, cleaned it and put it back together and it still does it. This is used primarily for cleaning dog puke so you can imagine how gross that is.
sweetpotato
Purchased
There must be some design defects on this carpet cleaner machine! The first one starts leaking after 3 times use and the new replacement starts leaking on the 2nd use! Returned and would only buy a carpet cleaner without any hoses.
No buenoMar. 2021
My husband reviewed this without even trying it 🙄🤦🏻‍♀️ This is too expensive and it doesn’t even work🙅🏻‍♀️ I bought it to clean my couches since I have a cat and a dog and in the reviews it said that it was a great product but in all honesty is a waste of money 😭
Vickie K
Purchased
Works greatJun. 2020
Love this machine. Easy to use and light weight! Great product.
Poor product.Apr. 2021
Cleaning vehicle floor mats. First time using this product followed all directions unit started smoking after about 15 minutes and quit working.
chat
Purchased
I have a pets and this machine was recommend by one of our mover friend. My pet like to dig our lawn and bring in dirt inside the house and stained furniture. Hate it but love the dam dogs lol I was able to remove light dirt stained of my furniture but unable to remove dark stained or wine stained. The machine it self is easy to use and lightweight. I like that It help clean furniture that I cant wash. What I dont like is it spray liquid everywhere and it was a waste because formula can be quite expensive. It should have a built in for spot cleaning. The reservoir where store dirty water was hard to remove and pour out. I would rather have something easier to clean as I do not want to just pour the dirty of reservoir I want to be able to clean it too.
Great machine works as it should
As ExpectedMay 2020
Work Like a charm ..fast service
Yes and Yes.Sept. 2022
Don't second guess yourself. Just get it. Easy to use, easy to clean it after use. Comes with every tool imaginable and even a heavy plastic mat to sit it on until it dries. Comes with a small bottle of cleaner too but be sure to have a gallon of cleaner on hand. This machine is a real bargain.
Krista V Nash
Purchased
Stopped sucking waste water and poured it back into carpet. This after only a few months of light use maybe a couple times a month. Did total clean of it from YouTube video and still doesn’t work. Do not buy!

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