Commercial Paper Hand Towel Dispensers product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 10
Top 1
Top 2
Top 3
Top 4
Average Ratings
Total Reviews
This insight is based on the data from the best seller products. The top 5 of them are:
Tork Xpress Countertop Multifold Hand Towel Dispenser H2, Stainless Steel, 302030
Tork Xpress® Soft Multifold Hand Towel White H2, Absorbent, 16 x 135 Sheets, MB579
Product Movement Universal Paper Towel Dispenser Replacement Key (10)
Paper Towel Dispenser Wall Mount Commercial c fold Multifold Trifold, Touchless Hand Towel Dispenser with Lock, (Matte Black)
Pacific Blue Ultra 8" High-Capacity Mechanical Touchless Paper Towel Dispenser by GP PRO (Georgia-Pacific), Black, 59589, 12.9" W x 9" D x 16" H, 1 Dispenser

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, the average rating of 4.59 out of 5 suggests that customers are generally satisfied with the Commercial Paper Hand Towel Dispensers available on Amazon. With a total of 2395 reviews, this indicates a significant number of customers have shared their experiences with these products. The high average rating indicates that the majority of customers have had positive experiences with these dispensers. It suggests that the product is likely to be of good quality, functional, and meets the expectations of buyers. The large number of reviews also indicates that there is a considerable demand for these dispensers on Amazon. Based on this information, my advice would be to consider purchasing a Commercial Paper Hand Towel Dispenser from a reputable seller on Amazon. However, it is always important to read individual reviews to understand specific customer experiences and any potential drawbacks or limitations of the product. Additionally, comparing different options within the category and considering factors such as price, features, and customer feedback can help make a more informed decision.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is kid, the most commonly moment of use is everyday, the most common location is bathroom, the most common behavior is hand dry . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it is evident that the top three users of the Commercial Paper Hand Towel Dispensers are kids, guests, and families. Kids are mentioned the most, followed closely by guests and families. This suggests that these dispensers are commonly used in environments where there is a high volume of people, such as households with children or places that frequently host guests. The top three places where this product is used are the bathroom, kitchen, and office. The bathroom has the highest number of mentions, indicating that the dispenser is primarily utilized in this area. The kitchen comes in second, suggesting that it is also a popular location for the product. The office, although mentioned less frequently, still shows a significant presence. In terms of usage, the most common purposes for the Commercial Paper Hand Towel Dispensers are hand drying and as a multifold towel dispenser. Hand drying is mentioned the most, indicating that the primary function of these dispensers is to provide a hygienic solution for drying hands. The mention of multifold towel dispenser suggests that this product is versatile and can accommodate different types of towels. Based on this analysis, the customer profile for this product can be inferred. The target audience would likely include households with children, as kids are the most frequent users. Additionally, places that frequently host guests, such as hotels or restaurants, could benefit from this product. The emphasis on bathroom usage suggests that the product is well-suited for personal hygiene in both residential and commercial settings. The presence of the office as a top place of use indicates that businesses and workplaces could also be potential customers. To further cater to the customer profile, it would be beneficial to focus on features that enhance convenience, durability, and ease of use. For households with children, considering child-friendly designs or features could be advantageous. Additionally, marketing efforts could highlight the product's versatility and compatibility with different types of towels to appeal to a wider range of customers.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are spring, towel, product, paper towel, spring stand. The most mentioned elements about spring are will not move at all(1.40%), fail(1.05%).
The top 5 positive reviews are dispenser, towel, product, refilling, design. The most mentioned elements about dispenser are look good(3.63%), easy to use(2.11%).
will not move at all1.40%
bad quality0.70%
start to give out0.70%
paper towel4.56%
spring stand4.21%
look good3.63%
easy to use2.11%
good quality0.60%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it seems that the most commonly mentioned con aspect is the "spring" with a percentage of 16.14%. Additionally, the top five cons of the vacuum are the spring, towel, product, paper towel, and spring stand. On the other hand, the top pro aspect mentioned most is the "dispenser" with a percentage of 11.78%. The top five cons of the tip are the dispenser, towel, product, refilling, and design. Based on this information, it appears that the spring component is a significant drawback for both the vacuum and the tip. This suggests that customers may have experienced issues or dissatisfaction related to the spring mechanism in these products. On the positive side, the dispenser is mentioned as a pro aspect, indicating that it is appreciated by users. To improve product development and selection in the category of Commercial Paper Hand Towel Dispensers, it would be beneficial to address the issues related to the spring. This could involve improving the spring mechanism to make it more reliable and durable, or considering alternative designs that eliminate the need for a spring altogether. Additionally, it would be helpful to focus on enhancing the overall product experience by addressing the cons related to the towel, refilling, and design aspects. By addressing these concerns and emphasizing the positive aspect of the dispenser, manufacturers can create a more appealing and reliable product that meets the needs and expectations of customers in this category.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
disinfecting caution1
ease of use it compare to regular1
high capacity1

Based on the data provided, it seems that customers primarily buy the Commercial Paper Hand Towel Dispensers due to the product description, followed by price and recommendations from friends. The product description being the top feature suggests that customers are highly influenced by the information provided about the product. There could be several reasons why the product description is the most important factor for buyers. Firstly, it helps customers understand the features, benefits, and specifications of the dispenser, allowing them to make an informed decision. A well-written product description can highlight the dispenser's durability, ease of use, and other key selling points, which can greatly influence a customer's purchasing decision. To optimize the Amazon listing based on this data, it is crucial to focus on improving the product description. Here are a few suggestions: 1. Provide detailed and accurate information: Ensure that the product description includes all the necessary details about the dispenser, such as its dimensions, material, capacity, and any additional features. This will help customers understand the product better. 2. Highlight unique selling points: Emphasize the dispenser's unique features or benefits that set it apart from competitors. For example, if it has an innovative design or offers a higher capacity than similar products, make sure to mention it prominently. 3. Use persuasive language: Craft the product description in a way that appeals to customers' needs and desires. Highlight how the dispenser can improve hygiene, save time, or enhance the overall user experience. Use persuasive language to create a sense of urgency or exclusivity. 4. Include customer reviews and ratings: Incorporate positive customer reviews and ratings within the product description. This social proof can significantly influence potential buyers and build trust in the product. By optimizing the product description based on these suggestions, sellers can effectively communicate the value of the Commercial Paper Hand Towel Dispensers and increase the likelihood of customers choosing to purchase them.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
decent quality4
good quality
last long4
last long
spring strong3
spring strong
strong spring
cost less2
less expensive
small dispenser
longer lasting2
last longer
small size2
small size
strong large spring2
durable powerful spring
strong spring
2 screw1
two screw

Analysis of Customer Expectations for Commercial Paper Hand Towel Dispensers: Based on the mentioned customer expectations, it is clear that customers value decent quality, durability, and strong spring mechanisms in their commercial paper hand towel dispensers. These expectations can guide sellers in product development prioritization and marketing promotion factors. Here are some suggestions: 1. Quality Assurance: Customers emphasize the importance of decent quality, so it is crucial for sellers to prioritize the development of durable and reliable paper hand towel dispensers. Focus on using high-quality materials and ensuring that the dispensers are built to withstand frequent use in commercial settings. 2. Longevity: Customers want products that last long, indicating a need for durable construction and components. Sellers should prioritize product development by investing in materials and manufacturing processes that enhance the longevity of the dispensers. Consider conducting thorough testing to ensure they can withstand heavy usage over an extended period. 3. Spring Mechanism: The repeated mention of a strong spring suggests that customers value a smooth and efficient dispensing experience. Sellers should prioritize the development of a robust spring mechanism that can handle the demands of commercial use. Focus on engineering a mechanism that is easy to use, reliable, and minimizes any potential issues or jams. 4. User-Friendly Design: In addition to quality and durability, customers appreciate user-friendly designs. Consider incorporating features such as easy loading, clear instructions, and intuitive operation. A well-designed dispenser can enhance the overall user experience and increase customer satisfaction. 5. Marketing Promotion: When promoting commercial paper hand towel dispensers, sellers should highlight the key features that align with customer expectations. Emphasize the quality, durability, and strong spring mechanism in marketing materials, product descriptions, and demonstrations. Utilize customer testimonials and reviews to showcase the positive experiences of previous buyers. 6. Competitive Pricing: While quality and durability are important, customers also consider pricing when making purchasing decisions. Conduct market research to determine competitive pricing ranges for similar products. Strive to offer a fair price that reflects the value provided by the dispenser while remaining competitive in the market. By prioritizing product development based on customer expectations and effectively promoting the key features, sellers can meet customer needs and differentiate their commercial paper hand towel dispensers in the market.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.


Amazon Reviews

Loved it!Sept. 2021
Easy to use and put together.
X. Lee
Love it. Installation is very simple. Install in just 5 minutes.
Pete M
Four StarsJan. 2016
Looks and works as described.
Unlike my previous multi fold paper towel dispenser that would jam or dump out multiple towels, the design this San Jamar dispenser has figured out how to dispense individual towels quickly and without jamming up. I replace all the paper towels in my building after purchasing my first one and we are saving on towel waste due to their excellent design. Some assembly is required and that initially concerned me about durability but one they are put together they seem to be holding up well. I would recommend this product to others and purchase it again.
Very pleased.Jul. 2019
Exactly what was expected. Easily put together. Received product in a fast and timely manner.
Kevin Louden
Good productMay 2016
Very easy to mount and very a great value.
Laura Cho
Good quality. Papers do not drop out of the dispenser.
I bought this so my kids can easily grab a paper towel without unraveling a whole roll. The installation was pretty easy. I was missing screws but I had similar ones on hand to replace missing ones with. Overall it works well for what I intended it for. I'm happy not to have dirty hand towels lying all over the kitchen and bathroom. I found when it isn't fully stock the paper towels move around in side making it harder to get out one at a time. I also wish there was a holder for the little plastic key used to open the dispenser.
This is a beautiful addition to my kitchen counter. I don't like roll towels, so I've been using bi-fold towels for a long time and had them just stacked up. This works great and is easy to load. I high recommend!
I love having this I our guest bath. Even using the cheaper paper towels it is a hit.

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