Eye Health product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 10
Top 1
Top 2
Top 3
Top 4
Average Ratings
Total Reviews
This insight is based on the data from the best seller products. The top 5 of them are:
Systane Complete Lubricant Eye Drops, 0.34 Fl Oz, 2 Count (Pack of 1)
TheraTears Dry Eye Therapy Lubricating Eye Drops for Dry Eyes, 1 fl oz bottle Twin Pack, (2 x 30mL Bottles)
Refresh Optive Gel Drops Lubricant Eye Gel, 0.33 Fl Oz (Pack of 1) Sterile
Refresh Plus Lubricant Eye Drops, Preservative-Free, 0.01 Fl Oz Single-Use Containers, 50 Count, Packaging May Vary
Refresh Optive Lubricant Eye Drops, Preservative-Free, 0.01 Fl Oz Single-Use Containers, 30 Count, Packaging May Vary

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it appears that the product in the Eye Health category on Amazon has a high level of customer satisfaction. With an average rating of 4.68 out of 5 and a total of 13367 reviews, it is clear that many customers have had positive experiences with this product. As an AI language model, I cannot provide specific advice on the product itself, but generally speaking, it is always a good idea to read through customer reviews before making a purchase. This can help you get a better sense of the product's strengths and weaknesses, as well as any potential issues that other customers have experienced. Overall, it seems that this product is a good choice for those looking to improve their eye health, and the high level of customer satisfaction suggests that it is a reliable and effective option.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is doctor, the most commonly moment of use is night, the most common location is purse, the most common behavior is have dry eye . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it seems that the product is primarily used for addressing dry eye and post-lasik surgery needs. The top users of the product are doctors, husbands, and wives, which suggests that the product is likely recommended by medical professionals and used by individuals seeking relief from eye-related issues. The top places to use the product are in purses and pockets, which indicates that the product is likely designed for on-the-go use. Additionally, the high number of mentions for pharmacies suggests that the product is likely sold over-the-counter and may be readily available to consumers. Based on this data, it seems that the customer profile for this product is likely individuals who have experienced dry eye or have undergone lasik surgery. These individuals may be seeking relief from discomfort or irritation and may be looking for a product that is easy to use and readily available. To better target this customer profile, it may be helpful to focus marketing efforts on medical professionals who can recommend the product to their patients. Additionally, highlighting the product's on-the-go convenience and availability in pharmacies may appeal to individuals who are seeking a quick and easy solution to their eye-related issues.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are drop, product, bottle, eye drop, applicator. The most mentioned elements about drop are thick(0.74%), irritate my eye(0.55%).
The top 5 positive reviews are drop, product, eye drop, bottle, moisturize. The most mentioned elements about drop are good(1.51%), soothe(1.51%).
irritate my eye0.55%
burn my eye0.37%
a little big for my eye0.18%
eye drop6.83%
eye drop7.23%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it seems that the most commonly mentioned con aspect in the category of Eye Health is a drop, which experiences a significant drop of 13.84%. Additionally, the top five cons mentioned for vacuum are drop, product, bottle, eye drop, and applicator. On the other hand, the top pro aspect mentioned most is a drop, with an increase of 21.62%. The top five cons of the tip are drop, product, eye drop, bottle, and moisturize. Based on this information, it appears that drops are both a pro and a con aspect in the Eye Health category. While they are mentioned positively with an increase of 21.62%, they are also mentioned negatively with a drop of 13.84%. This suggests that drops are a crucial aspect to consider when it comes to eye health products. To improve product development and selection in this category, it is important to address the cons mentioned. The drop seems to be a significant concern, so manufacturers should focus on creating eye health products that minimize the occurrence of drops or provide alternative solutions. Additionally, issues related to the product itself, such as the bottle, applicator, and moisturizing properties, should be taken into account and improved upon. Furthermore, it would be beneficial to conduct further research and gather more specific feedback from users to gain a deeper understanding of their needs and preferences. This can help in developing eye health products that effectively address the concerns and provide a positive experience for users. In conclusion, while drops are mentioned both positively and negatively in the Eye Health category, there is room for improvement in product development and selection. By addressing the cons mentioned, manufacturers can create eye health products that better meet the needs of consumers and provide a more satisfactory experience.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
preservative free6
last a long time2
2 pack1

Based on the data provided, it seems that the primary motivation for customers to buy products in the Eye Health category is through recommendations from friends. This suggests that word-of-mouth marketing and social proof are powerful drivers of consumer behavior in this category. However, it's interesting to note that the product description is the second most mentioned feature, with 8.53% of customers citing it as a reason for purchase. This suggests that customers are still paying close attention to the details of the product and want to know what they're buying before making a purchase. To optimize Amazon listings for products in the Eye Health category, it's important to focus on creating detailed and informative product descriptions that highlight the key features and benefits of the product. This can include information about the ingredients, how the product works, and any clinical studies or research that supports its effectiveness. In addition, it's important to leverage social proof and customer reviews to build trust and credibility with potential buyers. Encouraging satisfied customers to leave reviews and testimonials can help to increase the visibility and credibility of the product, which can in turn drive more sales and revenue.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
longer lasting22
last longer
long lasting
longer last
big bottle17
big bottle
bottle big
bottle large
small bottle
last long11
last long
less pricey11
less expensive
more affordable
do not have preservative8
preservative free
preservative free in bottle
preservative free or
preservative free version
good lubricant8
more lubricating
lubricant feel good
more lubricant
is not expensive8
is not expensive
not expensive
product is not expensive
is not pricey
are not expensive6
are not expensive
are not dang pricey
are not pricey
large size6
large size
big size

Analysis of Customer Expectations for Eye Health Category: Based on the customer feedback, it is evident that there are three key expectations that customers have for eye health products: longer lasting, big bottle, and affordability. Let's delve deeper into each expectation and provide suggestions for product development prioritization and marketing promotion factors. 1. Longer Lasting (22 mentions): Customers value eye health products that provide long-lasting effects. This indicates a desire for products that offer sustained benefits and require less frequent repurchasing. To meet this expectation, sellers should focus on developing formulations that have extended effectiveness, ensuring that customers can enjoy the benefits for an extended period. Additionally, emphasizing the durability and longevity of the product in marketing campaigns can help attract customers seeking long-lasting solutions. 2. Big Bottle (17 mentions): The preference for a big bottle suggests that customers want eye health products that offer a substantial quantity. This expectation may stem from the desire for convenience and the perception that a larger bottle provides better value for money. Sellers should consider offering larger-sized options to cater to this demand. By providing bigger bottles, customers will feel that they are getting more product for their investment, which can enhance customer satisfaction and loyalty. 3. Cheap (12 mentions): Affordability is a significant factor for customers when it comes to eye health products. The mention of "cheap" indicates a desire for products that are reasonably priced and offer good value for money. Sellers should focus on developing cost-effective solutions without compromising on quality. By offering competitive pricing, sellers can attract price-conscious customers and gain a competitive edge in the market. Suggestions for Product Development Prioritization: 1. Focus on developing formulations with long-lasting effects to meet the expectation of longevity. 2. Consider offering larger-sized options to cater to customers who prefer bigger bottles. 3. Strive to develop cost-effective solutions without compromising on quality to meet the demand for affordable eye health products. Marketing Promotion Factors: 1. Emphasize the long-lasting effects of the product in marketing campaigns to attract customers seeking sustained benefits. 2. Highlight the convenience and value for money provided by larger-sized options to appeal to customers who prefer bigger bottles. 3. Communicate the affordability of the product through competitive pricing strategies and promotions to target price-conscious customers. By aligning product development prioritization and marketing promotion factors with these customer expectations, sellers can better cater to the needs and preferences of their target audience in the eye health category.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.


Amazon Reviews

I like this product alot...it was recommended by my doctor and works really well for dry eyes
Money Singh
Two StarsApr. 2017
I feel it doesn't worry do anything
I have many chemical sensitivities. This does not trigger them.
The best for me by far ! Really got rid of the "grit". Couldn't be happier. I didn't find any temporary blurriness. Blinked and had clear, pain=free eyes !
I overlooked that they're 10 mL each. Definitely not worth the price, and wouldn’t buy them again.
The eye drops are good but the quality of each shipment may vary. The first batch of these eye drops I had received had a nice gel like texture which was really nice, but the second batch I ordered a month later were really watered down. Another thing to worry about are the expiration dates. You may receive eye drops that expire next month, or a year from now. It's all random and depends on where they ship from. I'm guessing it depends on the temperature in which these were stored.
GoodSept. 2019
Great product. Described perfectly. It has exceeded any expectations. Highly recommended!
I placed an order on October 2017, but when I got this eye drops and notice the expiration date is 2017/09. Everyone need to check this after you get it.
donna star
It is moisturizing but a bit expensive however, I pay the price for my eyes.
It worksMay 2017
Keeps eye's moist as my Eye Dr. Prescribed.

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