Handsets product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 10
2023/01/19
No Image
Average Ratings
4
Total Reviews
513
This insight is based on the data from the best seller products. The top 5 of them are:

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it seems that the average rating for handsets on Amazon is 3.96 out of 5. This indicates that overall, customers are relatively satisfied with their purchases. However, it's important to note that customer satisfaction can vary depending on individual preferences and expectations. With a total of 513 reviews, it suggests that there is a decent amount of feedback available for handsets in this category. This can be helpful for potential buyers to make informed decisions based on the experiences of others. To improve customer satisfaction and provide better advice, it would be beneficial to analyze the reviews in more detail. Look for common themes or issues that customers mention. This could include aspects like durability, battery life, ease of use, or any other specific features that are important to customers when purchasing a handset. Additionally, it would be helpful to provide more specific advice based on the analysis of the reviews. For example, if customers frequently mention issues with battery life, it could be recommended to look for handsets with longer battery life or consider purchasing an external battery pack. By addressing common concerns, potential buyers can have a better understanding of what to expect and make more informed decisions. Remember, customer satisfaction is subjective, and it's important to consider individual preferences and needs when making a purchase.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is friend, the most commonly moment of use is daily, the most common location is office, the most common behavior is call . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
Who
When
Where
What
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it seems that the top three users of the Handsets product are friend, wife, and kid, with each being mentioned five times. This suggests that the product is popular among individuals who have close relationships with others and who may need to communicate with them frequently. In terms of the top three places to use the product, the office is the most popular location with 18 mentions, followed by the house with eight mentions and the car with five mentions. This suggests that the product is popular among individuals who need to stay connected while on the go, as well as those who use it primarily for work-related purposes. The top two usages of the product are for making calls, with 11 mentions, and for working from home, with nine mentions. This suggests that the product is popular among individuals who need to stay connected with others for both personal and professional reasons. Based on this data, it seems that the ideal customer profile for this product is someone who values communication and staying connected with others, both personally and professionally. They may be someone who works from home or needs to stay connected while on the go, and they may have close relationships with friends, family, and colleagues. To better serve this customer profile, it may be helpful to focus on features that make it easier to stay connected, such as long battery life, clear call quality, and easy-to-use interfaces. Additionally, marketing efforts could focus on the product's ability to help individuals stay connected with loved ones and colleagues, both at home and on the go.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are sound quality, headset, mic, microphone, product. The most mentioned elements about sound quality are bad(2.96%), poor(1.48%).
The top 5 positive reviews are sound quality, battery life, sound, headset, audio quality. The most mentioned elements about sound quality are good(22.29%), bad thing to(0.57%).
Cons
sound quality6.67%
bad2.96%
poor1.48%
3 star0.74%
detoriated into distortion0.74%
muffle0.74%
headset5.93%
mic5.93%
microphone5.93%
product4.44%
Pros
sound quality25.14%
good22.29%
bad thing to0.57%
fantastic0.57%
full0.57%
incredible0.57%
battery life10.86%
sound10.29%
headset8.57%
audio quality6.86%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it appears that sound quality is a significant factor in the Handsets category. It is mentioned as both the top pro and con aspect, with a higher percentage of users mentioning it as a pro. This suggests that while sound quality is important to users, it is not always consistent across products. The top 5 cons mentioned in the data are sound quality, headset, mic, microphone, and product. This indicates that users are experiencing issues with the audio components of their handsets, as well as with the overall quality of the product. On the positive side, the top pro mentioned is sound quality, which suggests that users are willing to overlook other issues if the audio quality is good. To improve product development and selection in this category, manufacturers should focus on improving the sound quality of their handsets. This could involve investing in better audio components or developing new technologies to enhance the audio experience. Additionally, manufacturers should pay attention to user feedback and address common issues such as problems with headsets and microphones. Overall, the Handsets category is highly dependent on sound quality, and manufacturers should prioritize this aspect in their product development and selection. By doing so, they can improve the user experience and differentiate their products from competitors.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
TopicMentions
design1
internet tech1
quality1

Based on the data provided, it seems that customers are primarily motivated to buy handsets based on the brand reputation and product description. The fact that brand reputation is mentioned by 50% of customers suggests that they are looking for a reliable and trustworthy brand when it comes to purchasing a handset. Additionally, the fact that product description is mentioned by 30% of customers suggests that they are looking for a clear and detailed description of the product's features and capabilities. One reason why product description may be the top feature is that customers want to make sure they are getting the right product for their needs. With so many different handsets on the market, it can be difficult to know which one is the best fit. A detailed product description can help customers understand the features and benefits of a particular handset, and make an informed decision about whether it is the right choice for them. To optimize their Amazon listing based on this data, sellers should focus on creating clear and detailed product descriptions that highlight the key features and benefits of their handsets. They should also work to build a strong brand reputation by providing excellent customer service and delivering high-quality products. Finally, they should encourage satisfied customers to recommend their products to their friends and family, as word-of-mouth recommendations can be a powerful driver of sales in this category.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
alternative mic boom2
boom mic
flexible mic boom
good range2
range good
louder-2
louder
111
11
12 inch longer1
12 inch longer
141
15
20 % louder1
25-40 % louder
A bit more padding would be nice.1
more padding
Nice headset, just wish the sound was a little louder.1
headset louder
adapter for phone1
adapter for phone

Based on the customer feedback, it seems that there are three main expectations for handsets: an alternative mic boom, good range, and louder volume. Let's analyze each of these expectations in more detail. Firstly, customers seem to be interested in having an alternative mic boom. This could mean that they are looking for a more flexible and adjustable microphone that can be positioned in different ways to suit their needs. This could be particularly important for people who use their handsets for work or communication purposes, as they may need to adjust the microphone to suit different environments or situations. Secondly, customers are looking for good range. This could mean that they want to be able to use their handsets from a distance, without experiencing any drop in quality or connectivity. This could be particularly important for people who use their handsets in large spaces or outdoor environments, where they may need to move around while using the device. Finally, customers are looking for louder volume. This could mean that they want to be able to hear the other person on the line more clearly, or that they want to be able to use their handset in noisy environments without any issues. This could be particularly important for people who work in loud environments or who have hearing difficulties. Based on these expectations, sellers could prioritize product development by focusing on creating handsets with adjustable mic booms, strong connectivity and range, and high-quality speakers that can deliver clear and loud sound. They could also consider marketing these features to potential customers, highlighting the benefits of using a handset with these capabilities. In terms of marketing promotion factors, sellers could consider targeting specific customer segments who may have a particular need for these features. For example, they could target people who work in noisy environments, or people who need to use their handsets for long periods of time. They could also consider offering promotions or discounts to customers who purchase handsets with these features, to encourage them to try out the product and see the benefits for themselves.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.

FAQs

Amazon Reviews

Deana Vitale
Purchased
Exactly what I needed.
wnettles
Purchased
Product seemed to work sufficiently, however, with Ooma unable or unwilling to port my phone number, it is useless to me. I am returning all Ooma phone equipment for a refund of my money.
Dreger Family
Purchased
Just Do it!Oct. 2022
Did the switch from Frontier to Ooma and now instead of paying $62/mo for basic land line we now pay $16/mo for much better service, call blocking, caller id, voice mail and away phone pickup. Best thing we did for a phone service....
EDeyette
Purchased
OomaMay 2022
I was skeptical at first- but once I got it set up and by the way very easy to set up. This system works great! I recommend Ooma to anybody wanting to cut the cord and have way cheaper phone service. We have Starlink for internet and we installed a battery backup and plugged everything into it - so if we lose power we will still have a phone and internet service.
1) I have highspeed internet service but my 3 handsets are upgrading for the last 2.5 hours and still waiting, while this process is going on I can't use any of the handsets, basically last few hours I am waiting for this to finish upgrading. This is so frustrating I am even considering to disconnect the service and return the device. Work Around - Place the hand sets next to the base until the upgrade finishes, it only took 5 minutes when I did that. I will now move the handsets to different rooms so I don't know if I have to do the same for the future upgrades. At least it is a workaround. 2) I am Upgrading from ooma hub and there was no way to move the voicemail or contacts from old account to new account, basically had to create a new account and re-add all contacts. I did not have these contacts on my mobile
Lils G
Purchased
Bought this to replace a damaged one at work. Worked perfectly and I can hear my callers again! I went and bought two more for spares when the other ones go.
Five StarsAug. 2017
Just what I needed.
Kymm Wolfe
Purchased
Good handsetsOct. 2016
Great deal. Thanks! Works as advertised!
The sound quality is fair, and often muffled.
William S
Purchased
Great, thanksNov. 2016
Great , thanks!

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