Health Care & Food Service product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 11
Top 1
Top 2
Top 3
Top 4
Average Ratings
Total Reviews
This insight is based on the data from the best seller products. The top 5 of them are:
Skechers Men's Cessnock Food Service Shoe
Skechers Men's Nampa Food Service Shoe
Skechers Men's Nampa-Groton Food Service Shoe
Skechers Men's Flex Advantage Bendon Work Shoe
Shoes for Crews Everlight, Men's Non Slip Breathable Lightweight Work Shoes

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it appears that the product in question has a relatively high average rating of 4.3 out of 5 stars, with a total of 7781 reviews. The product falls under the category of Health Care & Food Service on Amazon's Best Sellers Rank (BSR). This data suggests that customers are generally satisfied with the product, as evidenced by the high average rating and large number of reviews. However, it is important to note that the category of Health Care & Food Service may have specific requirements and expectations from customers, which could impact the overall satisfaction level. In terms of advice, it would be beneficial for the seller to continue to monitor customer feedback and address any concerns or issues that arise. Additionally, they could consider offering promotions or discounts to encourage more customers to leave reviews and provide feedback, which can help to improve the product and increase customer satisfaction.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is son, the most commonly moment of use is everyday, the most common location is restaurant, the most common behavior is walk . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it seems that the product is being used primarily by individuals who are either husbands or sons, with fathers being mentioned significantly less frequently. Additionally, the product appears to be used most frequently in restaurants and kitchens, with a smaller number of mentions for cement floors. Finally, the two most common usages of the product are walking and working hour shifts. Given this information, it is likely that the customer profile for this product is someone who works in the food service industry, such as a waiter or chef, and who spends a significant amount of time on their feet. This could also include individuals who work in healthcare, such as nurses or doctors, who similarly spend long hours on their feet. To better target this customer profile, it may be useful to focus marketing efforts on these industries and highlight the benefits of the product for individuals who work in these fields. Additionally, it may be helpful to develop messaging that emphasizes the product's ability to provide comfort and support for those who spend long hours on their feet. Finally, it may be useful to explore partnerships with restaurants or other food service businesses to promote the product to their employees.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are shoe, sole, insole, sol, memory foam. The most mentioned elements about shoe are uncomfortable(2.34%), start to fall apart(1.36%).
The top 5 positive reviews are shoe, fit, sneaker, comfort, slip resistance. The most mentioned elements about shoe are comfortable(33.89%), fit good(4.05%).
start to fall apart1.36%
not slip resistant1.17%
is not a comfortable fit1.07%
memory foam2.73%
fit good4.05%
fit well3.02%
look good2.64%
slip resistance2.32%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it seems that the aspect of "shoe" is mentioned both as a con and a pro in the Health Care & Food Service category. It is the top con aspect mentioned most frequently, accounting for 36.74% of the mentions, while also being the top pro aspect mentioned most frequently, accounting for 63.41% of the mentions. This suggests that the choice of shoe is a significant factor in this category. The top five cons mentioned for the vacuum in this category are "shoe," "sole," "insole," "sol," and "memory foam." These cons likely refer to issues related to the comfort, durability, and support provided by the shoes used in the Health Care & Food Service industry. On the other hand, the top five cons of the tip are "shoe," "fit," "sneaker," "comfort," and "slip resistance." These cons indicate concerns about the shoe's fit, comfort, and safety features. As for the pros, since "shoe" is the top pro aspect mentioned, it suggests that the right choice of footwear can provide benefits in terms of comfort, support, and overall satisfaction for individuals working in the Health Care & Food Service industry. Based on these findings, it is clear that selecting appropriate shoes is crucial for this category. Product development should focus on addressing the cons related to shoe comfort, fit, durability, and slip resistance. It would be beneficial to prioritize features such as cushioning, arch support, non-slip soles, and materials that can withstand the demands of the industry. Additionally, providing a variety of shoe options to cater to different preferences and foot sizes could enhance customer satisfaction. When selecting shoes for this category, it is important to consider factors such as comfort, fit, durability, slip resistance, and overall quality. Conducting surveys or gathering feedback from professionals in the Health Care & Food Service industry can provide valuable insights into their specific needs and preferences. Collaborating with experts in podiatry or footwear design could also help in developing shoes that are tailored to the unique requirements of this category.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
slip resistant3
cute slip resistant2

Based on the data provided, it seems that customers in the Health Care & Food Service category are primarily motivated to buy products based on the product description. This could be because the description provides detailed information about the product, its features, and benefits, helping customers make informed decisions. There could be several reasons why the product description is the top feature: 1. Information: Customers want to know what they are buying, and a well-written product description provides them with the necessary details about the product's specifications, ingredients, usage instructions, and potential benefits. 2. Trust: A comprehensive product description builds trust with customers, as it shows that the seller is transparent and knowledgeable about their product. This can help alleviate any doubts or concerns customers may have. 3. Differentiation: In a competitive market, a compelling product description can set a product apart from its competitors. By highlighting unique features or benefits, customers are more likely to choose that particular product over others. Based on these findings, here are some suggestions for optimizing Amazon listings: 1. Focus on the product description: Ensure that the product description is detailed, accurate, and engaging. Highlight the key features, benefits, and any unique selling points to capture customers' attention. 2. Use high-quality images: Alongside the product description, include high-resolution images that showcase the product from different angles. This helps customers visualize the product and enhances their understanding. 3. Include customer reviews: Positive reviews can reinforce the product's credibility and encourage potential buyers. Consider featuring some customer testimonials in the listing to build trust and confidence. 4. Optimize pricing strategy: While price was mentioned as a factor, it ranked lower in importance. However, it's still crucial to offer competitive pricing. Conduct market research to ensure your product is priced appropriately compared to similar offerings. 5. Leverage social proof: Since recommendations from friends were mentioned as a motivating factor, consider incorporating social proof elements into the listing. This could include customer testimonials, ratings, or endorsements from industry experts. Remember, optimizing an Amazon listing is an ongoing process. Continuously monitor customer feedback, analyze competitors, and adapt your listing accordingly to stay ahead in the market.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
last long13
last long
4 last10
break in7
break in
breaking in
more break in
longer lasting7
last longer
additional support6
more support
more support
hold up5
hold up
more comfortable5
more comfortable
more comfort
wide on side5
extra wide

Analysis of Customer Expectations in the Health Care & Food Service Category: Based on the provided data, it is evident that customers in the Health Care & Food Service category have certain expectations regarding the longevity and durability of products. The phrase "last long" was mentioned 13 times, indicating that customers value products that have a longer lifespan and can withstand regular use in these industries. Additionally, the phrase "4 last" was mentioned 10 times, further emphasizing the importance of durability and longevity. Another significant expectation mentioned is the concept of "break in," which was mentioned 7 times. This suggests that customers expect products to have a reasonable break-in period, where they can adapt to the user's needs and provide optimal performance over time. Based on these customer expectations, here are some suggestions for sellers in the Health Care & Food Service category regarding product development prioritization and marketing promotion factors: 1. Focus on durability: Prioritize product development efforts towards creating long-lasting and durable products. Use high-quality materials and robust manufacturing processes to ensure that your products can withstand the demands of the Health Care & Food Service industry. 2. Conduct thorough testing: Test your products extensively to ensure they meet customer expectations for longevity. Consider simulating real-world usage scenarios to identify any potential weaknesses or areas for improvement. 3. Offer warranties and guarantees: Provide customers with warranties or guarantees that demonstrate your confidence in the durability and longevity of your products. This can help build trust and reassure customers that they are making a wise investment. 4. Communicate break-in periods: Clearly communicate any break-in periods or adjustment periods that your products may have. This will help manage customer expectations and prevent dissatisfaction during the initial stages of product use. 5. Highlight product features: In your marketing promotions, emphasize the features and qualities of your products that contribute to their longevity and durability. Use testimonials or case studies to showcase how your products have performed well over an extended period. 6. Educate customers: Provide educational content that explains the importance of durability and longevity in the Health Care & Food Service industry. Help customers understand why investing in products that last longer can be more cost-effective and beneficial in the long run. By prioritizing product development efforts towards durability, effectively communicating break-in periods, and highlighting the longevity of your products in marketing promotions, you can meet and exceed customer expectations in the Health Care & Food Service category.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.


Amazon Reviews

Very comfortable slip on style shoe. Fits true to size. Would buy them again if needed.
These as work shoes are great had them for just over a month now. I think the first thing I noticed is most other non skip work shoes I had to like break in to feel decent in. These from day one felt good no break in needed or anything. Non slip works great as well an ease of on and off makes them perfect for those early mornings before you have coffee
They feel wide but very comfy
Excellent fit, height & antislip
Omar c.
I'm so happy it feet right Thank you I'll buy from him Again
Ralph Pepe
GreatMar. 2021
Great shoe I love these skechers shoes great product
Softball Fan
Good PurchaseOct. 2020
The shoes fits perfectly, but didn't look wide. Nice quality!
TL;DR: Good shoe for folks on a budget that need nonslip shoes for work or pleasure. I bought two pairs on April 3rd, 2021. It is now August 30th, 2021. The first pair has started to show signs of significant wear, with damage to the heel, insole, and cosmetic stains to the top of the shoes. I have used these shoes constantly since getting them, both for work (8 hours a day, 4-5 days a week), and as a daily driver shoe. They are excellent for people who want a cheap shoe that they can use for work and don't mind damaging. The slip-on design is great and I have yet to have the shoe fall off my heel, even at extreme angles. The only significant issue I've had is that the sole of the shoe has a checkered pattern that is extremely obnoxious to clean if it gets gummed up. The rubber "feet" in the sole are not very flexible, and the way they are arranged means it's difficult to get between them and remove gunk. They are also not water resistant, but a splash of water or a small spill won't mean soaked socks and fungal feet.
Shoe would have been very good. Weird fit. Shoes gets narrow prior to arch and squeezes. It's talorable but not comfortable past couple hours.

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