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Makeup Cleansing Milk product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 10
Top 1
Top 2
Top 3
Top 4
Average Ratings
Total Reviews
This insight is based on the data from the best seller products. The top 5 of them are:
Eye Makeup Remover By Physicians Formula Coconut Milk Waterproof Eye Makeup Remover, Dermatologist Tested, Oil-Free, for Sensitive Skin
Yon-Ka Lait Nettoyant Facial Cleanser, Gentle Milk Cleanser & Makeup Remover, Daily Plant Based Wash, Moisturize and Balance Skins pH, All Skin Types, Paraben-Free (2.5 oz)
Milk Makeup Vegan Milk Cleanser - Gentle Face Wash with Hydrating Desert Milk Blend - 2 Oz
SKINFOOD Milk Point Make-up Remover 160ml (5.41 fl.oz.) - Two Layered Gentle Deep Makeup Cleanser (Emulsion + Water), Rich Moisturizing and Soft Smooth Feeling for Sensitive Eyes and Lips
L’Occitane Cleansing Milk Facial Makeup Remover, 6.7 Fl Oz

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it seems that the Makeup Cleansing Milk product in question has a relatively high customer satisfaction rating of 4.4 out of 5 stars, based on 476 reviews on Amazon. This suggests that the majority of customers who have purchased and used this product have been satisfied with its performance. However, it's important to note that this data only provides a snapshot of customer satisfaction and may not be representative of all customers who have used the product. It's also possible that some customers may have had negative experiences with the product but did not leave a review. If you are considering purchasing this Makeup Cleansing Milk product, it may be helpful to read through some of the reviews to get a better sense of the product's strengths and weaknesses. Additionally, it's always a good idea to do your own research and consider factors such as your skin type and personal preferences before making a purchase.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is wife, the most commonly moment of use is everyday, the most common location is spa, the most common behavior is remove mascara . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it seems that the primary users of this Makeup Cleansing Milk are women, with the top three users being the wife, friend, and mother. The product is primarily used to remove mascara and makeup around the eyes, which suggests that it is effective for sensitive areas of the face. The top three places to use the product are the spa, cruise ship, and drugstore, which suggests that it is a versatile product that can be used in a variety of settings. From this data, we can infer that the customer profile for this product is likely to be women who are interested in skincare and beauty products. They may be frequent spa-goers or enjoy traveling on cruise ships, indicating that they value self-care and relaxation. They may also be budget-conscious, as the drugstore was mentioned as a top place to use the product. Based on these findings, some suggestions for the customer profile could include targeting women who are interested in natural and gentle skincare products, as the product is effective for sensitive areas of the face. Additionally, marketing the product as a versatile option for use in a variety of settings could appeal to women who value convenience and flexibility in their beauty routines. Finally, highlighting the budget-friendly aspect of the product could attract women who are looking for effective skincare options at an affordable price point.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are product, bottle, smell, remover, hole. The most mentioned elements about product are do not remove the makeup well(7.41%), bad quality(3.70%).
The top 5 positive reviews are product, cleanser, mascara, makeup remover, eye makeup remover. The most mentioned elements about product are do not leave my skin dry(4.62%), moisturizes(4.62%).
do not remove the makeup well7.41%
bad quality3.70%
smell so bad3.70%
do not leave my skin dry4.62%
help to moisturize and clean my skin3.08%
take my makeup up off nicely3.08%
makeup remover6.15%
eye makeup remover4.62%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it seems that the cons outweigh the pros in the category of Makeup Cleansing Milk. The top con aspect mentioned most frequently is the product itself, accounting for 22.22% of the feedback. Additionally, the top five cons include issues with the bottle, smell, remover, and hole. On the other hand, the top pro aspect mentioned most is the product itself, accounting for 27.69% of the feedback. Considering the cons, it appears that customers have concerns about the quality or effectiveness of the product, as well as issues related to packaging (bottle) and scent (smell). The mention of "remover" and "hole" as cons is a bit unclear without further context, but it could indicate difficulties with the product's functionality or design. As for the pros, the fact that the product itself is mentioned as the top pro aspect suggests that customers appreciate its overall performance. However, without more specific details, it is challenging to determine the exact reasons behind this positive sentiment. Based on these findings, it is crucial for product development and selection to address the mentioned cons. Improving the quality and effectiveness of the product, ensuring sturdy and user-friendly packaging, and addressing any issues related to scent could help enhance customer satisfaction. Additionally, gathering more detailed feedback from customers about what they specifically like about the product could provide valuable insights for further improvement. Overall, it is important to focus on addressing the cons while maintaining and building upon the positive aspects of the product to ensure customer satisfaction and loyalty.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
No data

Based on the data provided, it seems that customers primarily buy this Makeup Cleansing Milk product due to its brand reputation. This indicates that customers trust the brand and have had positive experiences with their products in the past. Additionally, price is mentioned as a motivating factor, suggesting that customers are attracted to the affordability of the product. However, it is interesting to note that the product description is also mentioned as a significant factor influencing customer purchases. This indicates that customers rely on the information provided in the product description to make informed decisions. The product description likely plays a crucial role in conveying the benefits, ingredients, and usage instructions, which helps customers understand what they are buying and how it will meet their needs. Based on this information, optimizing the Amazon listing for this Makeup Cleansing Milk product should focus on enhancing the product description. Here are some suggestions: 1. Highlight key features: Clearly outline the unique features and benefits of the product, such as its ability to remove makeup effectively, nourish the skin, or any other standout qualities. 2. Provide detailed information: Include comprehensive details about the ingredients, formulation, and any special considerations (e.g., suitable for sensitive skin) to address potential customer concerns. 3. Use persuasive language: Craft the product description in a way that appeals to customers' desires and needs. Highlight the product's effectiveness, quality, and any additional benefits it offers. 4. Include customer reviews: Incorporate positive customer reviews and testimonials within the product description to build trust and credibility. 5. Optimize for search: Use relevant keywords in the product description to improve its visibility in search results and attract potential customers. By focusing on these optimization strategies, the product listing can effectively communicate the product's value proposition and increase its appeal to potential buyers.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
remove mascara2
remove mascara
available in drugstore1
available in drugstore
big bottle1
big bottle
bottle last awhile1
bottle last awhile
change look1
change look
do not discontinue
do not get discontinue by physician formula1
do not get discontinue by physician formula
last long1
last long
last year1
last year

Analysis of Customer Expectations for Makeup Cleansing Milk: When it comes to customer expectations for Makeup Cleansing Milk, it's important to consider the following factors: 1. Effectiveness: Customers expect the cleansing milk to effectively remove makeup, including waterproof products, without leaving any residue. They want a product that can easily dissolve and lift away impurities, leaving their skin clean and refreshed. 2. Gentle on the Skin: Customers look for cleansing milk that is gentle on their skin, especially for those with sensitive or dry skin types. They expect the product to be non-irritating, non-drying, and suitable for daily use. 3. Nourishing and Hydrating: Customers appreciate cleansing milk that not only removes makeup but also provides nourishment and hydration to their skin. They expect the product to leave their skin feeling soft, supple, and moisturized. Suggestions for Product Development Prioritization: 1. Formulation: Focus on developing a formulation that effectively removes makeup, including long-lasting and waterproof products. Consider incorporating ingredients that are known for their cleansing properties, such as natural oils or micellar water. 2. Skin-friendly Ingredients: Prioritize the use of gentle and non-irritating ingredients to cater to customers with sensitive skin. Avoid harsh chemicals, fragrances, and potential allergens that could cause skin reactions. 3. Hydration and Nourishment: Enhance the product's formulation by including ingredients that provide hydration and nourishment to the skin. Consider incorporating moisturizing agents, vitamins, and antioxidants to promote skin health. Marketing Promotion Factors: 1. Clear Communication: Clearly communicate the product's benefits, emphasizing its effectiveness in removing makeup while being gentle on the skin. Highlight any unique features or ingredients that set it apart from competitors. 2. Testimonials and Reviews: Encourage customers to share their positive experiences with the product through testimonials and reviews. This can help build trust and credibility among potential buyers. 3. Education and Demonstrations: Provide educational content and demonstrations on how to properly use the cleansing milk for optimal results. This can include tutorials, skincare tips, and step-by-step guides. 4. Packaging and Branding: Design an attractive and informative packaging that clearly communicates the product's key features and benefits. Consider using eco-friendly packaging materials to appeal to environmentally conscious customers. By prioritizing product development based on customer expectations and implementing effective marketing strategies, sellers can create a Makeup Cleansing Milk that meets the needs of their target audience and stands out in the market.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.


Amazon Reviews

Very well removes make up, even waterproof mascaras! You have to shake it well before applying to pad. Don't put a lot because you just need a little and it works wonderfully :) it's gonna last you for long time ! If you applying it to your eyes To remove make up just hold like 5-7 seconds (a tip) and then wipe it off :) definitely will repurchase
I've been using Neutrogena eye make up remover for years and it took a lot to remove fiber lash mascara. I tried this based on the reviews and I love it! I soak a cotton pad and gently hold it against the eye for a few seconds and it melts off. I hardly need to rub or wipe, which causes wrinkling. It's gentle, and I have super sensitive skin/eyes. Highly recommended! Update: After using this for a few weeks, I've seen an improvement in my eyelashes. My lashes have thinned over the past 5 years, probably due to lash extensions, fiber lashes, and eye make up remover. This eye make up remover is so effective that I've seen my lashes increase in thickness, because I don't need to wipe it on my eyes and it's so gentle.
My favoriteAug. 2018
Absolute favorite makeup remover. It smells pleasant and doesn’t require a lot to remove your makeup. It also doesn’t leave the face oily which is a plus. It even takes off my waterproof mascara gently. No eyelashes are lost in the process.
I really wanted to love it and order an entire line of Gernetic for skin with enlarged pores cause my best friend is a big fan of this brand. But when I saw the list of ingredients I was shocked: 6 parabens! And overwhelming fragrance & bunch of other junk that clogs pores. However, it feels soft on skin. Don't work very well on taking off mascara. Ingridients: Aqua, Isopropyl Myristate, Glycol Stearate, Cetyl Alchohol, hydrolized milk protein, propylene glycol, decyl oleate, caprylic/capric trygliceride, Ceteareth-12, Isobutylparaben, Butylparaben, Propylparaben, Methylparaben, Ethylparaben, Sodium Ethylparaben, fragrance. I apologize if I made some spelling mistakes. And hope it will be useful for some other people who are interested in this brand.
The package was old and opened. When it arrived even the lid inside was open. It feels different than all the other ones I bought before.
ThanksNov. 2022
I received the product and I am very satisfied, thank you very much!!!
Carlos Araujo
Five StarsJul. 2015
this product really doesn't remove more than a smidgen of makeup no matter how you use it (wash off, tissue off, etc.). it is, however, a pleasant, fruity-sake-scented cleanser in the morning, when you don't really need anything heavy duty. it leaves a nice, hydrated, smooth finish. but don't try to remove sunblock or makeup with it -- you'll be disappointed.
Love it- my makeup melts off, my face feels so clean yet still super moisturized. It is jelly like. This company makes exceptional skincare products. My skin has looked incredible since I switched over to them. Brighter, no breakouts and I have sensitive skin.
One of the best make up removers on the market. Gentle and smooth. Mascara comes off very easily.

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