Milk & Cream product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 12
Top 1
Top 2
Top 3
Top 4
Average Ratings
Total Reviews
This insight is based on the data from the best seller products. The top 5 of them are:
Nestle Coffee mate Coffee Creamer, Vanilla Caramel, Liquid Creamer Singles, Non Dairy, No Refrigeration, Box of 50 Singles (Pack of 4)
Horizon Organic Shelf-Stable 1% Lowfat Milk Boxes with DHA Omega-3, Vanilla, 8 Oz, 6 Count (Pack of 3)
Yoo-hoo Chocolate Drink, 6.5 fl oz boxes (Pack of 32)
Tork Multifold Hand Towel Natural H2, Universal, 100% Recycled Fibers, 250 Count (Pack of 16), MK520A
Nestle Coffee Mate Italian Sweet Cream Liquid Creamer Single Tubes Gluten And Lactose Free Non Dairy 24 Count 4 Pack

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it seems that the Milk & Cream product in question has a high level of customer satisfaction. With an average rating of 4.57 out of 5 and a total of 11,507 reviews, it's clear that many customers have had positive experiences with this product. If you're considering purchasing this Milk & Cream product, it's likely that you'll be satisfied with your purchase. However, it's always a good idea to read through some of the reviews to get a better sense of what other customers have experienced. Additionally, it's important to keep in mind that individual preferences can vary, so what works well for one person may not work as well for another. Overall, it seems that this Milk & Cream product is a good choice for those in the market for such a product. Just be sure to do your research and read through some reviews before making a purchase.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is kid, the most commonly moment of use is everyday, the most common location is office, the most common behavior is travel . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it seems that the Milk & Cream product is primarily used by parents for their children, with "kid" being the most frequently mentioned user. This suggests that the product may be marketed towards families with young children. Additionally, the fact that "daughter" and "son" are also frequently mentioned indicates that the product may be used by families with both boys and girls. In terms of usage, the product is most commonly used while traveling and for coffee, which suggests that it may be marketed towards busy individuals who are often on-the-go and need a quick and convenient source of milk or cream for their coffee. The top three places to use the product are the office, grocery store, and fridge, which suggests that the product may be marketed towards working professionals who need a convenient source of milk or cream for their coffee or other beverages while at work. Additionally, the fact that the fridge is a top location for using the product suggests that it may be marketed towards families who keep the product on hand for use at home. Overall, the data suggests that the Milk & Cream product is primarily used by families with young children and busy working professionals who need a convenient source of milk or cream for their coffee or other beverages. To appeal to these customer profiles, the product could be marketed as a convenient and healthy option for families and busy individuals who need a quick and easy source of milk or cream on-the-go. Additionally, the product could be marketed as a high-quality and premium option for coffee lovers who want to enhance the flavor of their coffee with a rich and creamy addition.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are creamer, product, cup, taste, flavor. The most mentioned elements about creamer are spoil(2.00%), leak(1.33%).
The top 5 positive reviews are taste, flavor, creamer, product, size. The most mentioned elements about taste are good(21.31%), tasty(1.08%).
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it appears that the Milk & Cream category has mixed sentiment with both pros and cons mentioned. The top pro aspect mentioned most is taste, which suggests that consumers enjoy the flavor of the products in this category. However, the top con aspect mentioned most is creamer, which could indicate that consumers are dissatisfied with the quality or taste of creamer products in this category. Other cons mentioned include issues with the product itself, such as cup size and flavor, as well as concerns about the overall taste and flavor of the products. These cons suggest that there may be room for improvement in the Milk & Cream category, particularly in terms of product development and selection. To address these concerns, companies in this category could focus on improving the quality and taste of their creamer products, as well as addressing any issues with the overall taste and flavor of their products. They could also consider offering a wider range of products to appeal to different consumer preferences and needs. Overall, while there are both pros and cons mentioned in the data, there is potential for growth and improvement in the Milk & Cream category through targeted product development and selection.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
long shelf life4
not require refrigeration2
shelf stable2

Based on the data provided, it seems that customers are primarily motivated to buy milk and cream based on the product description, followed closely by price. Advertising attraction appears to be a less significant factor in their decision-making process. There could be several reasons why product description is the top feature. For one, milk and cream are perishable items, so customers want to know exactly what they're getting before they make a purchase. Additionally, there may be different types of milk and cream available (e.g. whole milk, skim milk, half-and-half), so customers want to be sure they're getting the right product for their needs. To optimize an Amazon listing for milk and cream, it would be important to focus on creating a detailed and accurate product description. This could include information about the type of milk or cream, the source of the product (e.g. organic, grass-fed), and any other relevant details (e.g. lactose-free, non-GMO). Additionally, it may be helpful to highlight any competitive pricing or promotions to appeal to price-conscious customers. Finally, it could be beneficial to include high-quality images of the product to give customers a better sense of what they're buying.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
expiration date14
expiration date
long expiration date
3 month expiration date
expiration date 6 month out
expiration date later
long than 6 mo shelf life12
6 month shelf life
3 month shelf life
6 month shelf-life
6-month shelf life
9-months shelf life
large size9
big size
large size
6 month8
6 month
12 month
3 month
couple month
heavy cream
cream milk
cream packet
like cream
more cream
last long6
last long
last long term
longer lasting6
last longer
10 year shelf life5
decent shelf-life
shelf life
shelf life disclose
shelf life longer
shelf life of 6 month
coffee creamer
creamer curdle
not cup of creamer
preferred creamer
replacement for creamer

Based on the customer expectations mentioned, it is clear that customers are looking for milk and cream products that have a longer shelf life, a large size, and an expiration date that is at least 6 months away. This suggests that customers are looking for products that are convenient and can be stored for a longer period of time without going bad. This could be due to a variety of reasons, such as wanting to stock up on essentials, reducing the frequency of grocery trips, or simply wanting to have milk and cream on hand whenever they need it. To meet these expectations, sellers could prioritize product development by focusing on creating milk and cream products that have a longer shelf life, such as ultra-pasteurized or UHT (ultra-high temperature) treated products. They could also consider offering larger sizes of their products to cater to customers who want to stock up. In terms of marketing promotion factors, sellers could highlight the longer shelf life and larger size of their products in their advertising and packaging. They could also emphasize the convenience of their products, such as the ability to store them for longer periods of time without worrying about spoilage. Overall, by understanding and meeting customer expectations for longer shelf life, larger sizes, and clear expiration dates, sellers in the Milk & Cream category can better cater to their customers' needs and preferences, and potentially increase their sales and customer loyalty.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.


Amazon Reviews

GreatMar. 2020
Use this everyday and it’s great
as expectedJun. 2019
exactly what you'd expect
The first box that I ordered I returned it for a new box. When the new box came and we opened it this morning, the cream was chunky just like the first box. And they would not let me return this box. Not pleased, will not buy this again.
Bad taste, it’s almost expired 👎🏻
S. D.
Pretty goodJun. 2020
I was pleasantly surprised by this creamer. I get milk in my coffee but use this creamer when I run out of fresh milk and don't have time for groceries. It has a nice creamy texture and mild flavor.
Five StarsOct. 2017
Product was bad. I don't see an option to return. When we opened them they were all curdled like rotten milk.
Taste greatDec. 2018
easy to travel with and at work. Tastes great!
Eveann Cox
The boxes were intact however after opening the outer box all the cream boxes were soaked with liquid and it was smelling. Very dissatisfied with this product. Will not purchase again.
Very good!

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