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Modem Router Combos product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 6
Top 1
Top 2
Average Ratings
Total Reviews
This insight is based on the data from the best seller products. The top 5 of them are:

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it appears that the Modem Router Combos product in question has a high number of total reviews (11056), but an average rating of NaN (not available). This could indicate that there is a wide range of opinions among customers, with some being very satisfied and others being dissatisfied. Without an average rating, it is difficult to determine the overall level of customer satisfaction with this product. However, the high number of reviews suggests that it is a popular item, and it may be worth reading through some of the reviews to get a better sense of what customers like and dislike about it. If you are considering purchasing this product, my advice would be to carefully read through the reviews and pay attention to any common themes or issues that customers mention. Additionally, you may want to consider reaching out to the seller or manufacturer with any questions or concerns you have before making a purchase.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is family, the most commonly moment of use is daily, the most common location is house, the most common behavior is replacement . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it is evident that the most frequently mentioned users of the Modem Router Combos are family, friends, and kids. This suggests that the product is popular among households with multiple individuals, including both adults and children. The high number of mentions for family indicates that this product is likely used in a shared setting, where multiple family members rely on a stable internet connection. In terms of usage, the top two mentions are replacement and streaming. This implies that customers are either using the Modem Router Combo as a replacement for their existing networking equipment or as an upgrade to enhance their streaming experience. This suggests that customers are seeking reliable and high-performance internet connectivity for various activities, including streaming movies, TV shows, and online gaming. Regarding the places where the product is commonly used, the data indicates that the majority of customers use it in their houses, followed by apartments and individual rooms. This suggests that the Modem Router Combo is suitable for a wide range of living spaces, from larger houses to smaller apartments and individual rooms. Based on this analysis, the customer profile for the Modem Router Combos can be described as tech-savvy households with multiple users, including family members and friends. These customers prioritize a stable internet connection for various activities, particularly streaming. They may reside in different types of living spaces, ranging from houses to apartments and individual rooms. To cater to this customer profile, it would be beneficial for the product to emphasize features such as high-speed connectivity, reliable performance, and easy setup. Additionally, providing options for parental controls and advanced security features could be appealing to customers with kids. Offering flexible pricing plans and packages that suit different living arrangements, such as smaller setups for individual rooms or larger setups for family homes, could also attract a wider range of customers. Overall, understanding the customer profile and their specific needs will help in tailoring marketing strategies, product features, and pricing plans to effectively target and satisfy the demands of this customer segment.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are product, modem, wifi, router, signal. The most mentioned elements about product are do not work(0.63%), lose connection(0.40%).
The top 5 positive reviews are setup, speed, wifi signal, signal, product. The most mentioned elements about setup are easy(4.85%), fast(1.70%).
do not work0.63%
lose connection0.40%
not connect0.35%
constantly reset0.17%
constantly offline0.12%
straight forward0.54%
wifi signal8.25%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it seems that the most commonly mentioned con aspect in the category of Modem Router Combos is related to the product itself, accounting for 9.17% of the mentions. The top five cons mentioned are product, modem, wifi, router, and signal. On the other hand, the top pro aspect mentioned most is the setup, accounting for 9.62% of the mentions. Looking at the cons, it appears that users have concerns about the overall quality and performance of the product, as well as issues with the modem, wifi, router, and signal. These cons suggest that there may be room for improvement in terms of reliability, connectivity, and overall user experience. On the positive side, the setup aspect is highlighted as a pro, indicating that users find the installation process to be relatively easy and convenient. This suggests that the category has potential in terms of user-friendliness and ease of use. Based on these findings, here are some suggestions for product development and selection: 1. Improve product quality: Address the concerns related to the product itself by focusing on enhancing its overall quality, durability, and performance. This could involve rigorous testing, better components, and improved manufacturing processes. 2. Enhance connectivity: Given the cons related to the modem, wifi, router, and signal, it would be beneficial to invest in technologies that improve connectivity and ensure a stable and reliable internet connection. This could involve incorporating advanced antennas, signal amplifiers, or other innovative solutions. 3. Streamline setup process: Since the setup aspect is mentioned as a pro, it would be wise to maintain this advantage and continue making the installation process as user-friendly as possible. Clear instructions, intuitive interfaces, and automated setup procedures can contribute to a positive user experience. 4. Gather user feedback: Continuously engage with users to understand their needs, concerns, and preferences. This can be done through surveys, reviews, or direct communication channels. By actively listening to customers, you can identify areas for improvement and tailor future product development accordingly. By addressing these suggestions, you can work towards creating modem router combos that offer improved quality, enhanced connectivity, and a seamless user experience.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
compatible with xfinity4
high speed3
extra port2

Based on the data provided, it seems that customers primarily buy modem router combos based on the product description. This indicates that customers are highly influenced by the information provided about the product, such as its features, specifications, and capabilities. A well-written and detailed product description can effectively communicate the value and benefits of the modem router combo, leading to increased sales. The brand reputation also plays a significant role in customer decision-making, with nearly 19% of mentions. Customers often trust established and reputable brands when making purchasing decisions, as they believe these brands offer reliable and high-quality products. Additionally, recommendations from friends contribute to around 12% of mentions. Word-of-mouth referrals are powerful motivators for customers, as they trust the opinions and experiences of people they know. To optimize Amazon listings for modem router combos, it is crucial to focus on enhancing the product description. Ensure that the description is comprehensive, highlighting the key features, benefits, and technical specifications of the product. Use clear and concise language, avoiding jargon that might confuse potential buyers. Including high-quality images and videos can also enhance the product description and provide a better understanding of the product's functionality. Furthermore, leveraging the brand reputation is essential. Highlight any awards, certifications, or positive reviews that the brand has received. This can instill confidence in potential buyers and differentiate the product from competitors. Encouraging customers to leave reviews and ratings can also help build trust and increase the likelihood of recommendations from friends. Offering incentives or rewards for leaving reviews can be an effective strategy. Overall, by focusing on optimizing the product description, leveraging brand reputation, and encouraging positive reviews, sellers can enhance the buyer motivation and increase sales in the modem router combo category.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
last long10
last long
last awhile
longer lasting6
last longer
long lasting
firmware update5
firmware update
update firmware
connect to faster wifi4
deliver speed over wifi
faster increase wifi
faster wifi router
faster wifi transfer
know sooner4
last few month4
last few year
last couple year
signal strong4
strong signal
signal good
signal strong

Based on the customer expectations mentioned, it is clear that the most important factor for customers when it comes to modem router combos is longevity. Customers want a product that will last long and provide good performance over time. This is reflected in the high number of mentions of "last long" and "longer lasting". In addition to longevity, customers also value good performance. They want a product that will provide reliable and fast internet connectivity. This is reflected in the mentions of "good" and "longer lasting". Based on these customer expectations, sellers should prioritize product development that focuses on improving the longevity and performance of their modem router combos. This could include using high-quality materials and components, as well as investing in research and development to improve the technology used in these products. In terms of marketing promotion factors, sellers should focus on highlighting the longevity and performance of their products. This could include emphasizing the quality of the materials used, as well as highlighting any technological advancements that improve the performance of the modem router combo. Overall, by prioritizing product development that meets customer expectations for longevity and performance, and by emphasizing these factors in their marketing efforts, sellers can better meet the needs of their customers and improve their sales in the modem router combo category.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.


Amazon Reviews

This modem is junk. Kicks out everyday. Thought it would be better than what you get from the provider. I was wrong. It sucks don’t buy! I repeat don’t buy!
Max Inman
This is a fast, easy to setup mode. It is pricey and doesn't have a USB port. I am very happy with the speed and the range I am getting.
Used an earlier version of this for a couple years, then my connections increasingly went out. My ISP of course said I was to blame, and didn't want to send a tech out. So I ran new coax from their cable, got this new router/modem, and of course still had the same problems. They finally sent a tech, who said it was their fault, and we had too strong a signal (we are at the end of the ISP cable run, and the tech said that when something is changed upstream, it can hurt our signal). Anyway, even though the old Arris works, I am happy with this new one. (Though this new trapezoidal shape is weird; I preferred the rectangular shape of the older model.)
Joshua Smith
I have own the device for a month, and it has failed multiple times which require a reboot. I work from home and require consistent performance, and it has already failed twice within the last 2 days during my work shift. It is definitely this device because I have not experienced any Comcast internet outages. Just reached out the manufacturer for support and am awaiting a response. If you have Comcast Gig speed internet, I would strongly recommend against this device if you work from home or require a consistent performance.
Isai Ayala
Don't waste your money on this product. It was working fine for 3 months now it's dropping signals and my devices are having issues connecting. Very disappointed with this modem.
Its stop working after month, it came with 4 lan ports one of them is working and other three are not wokrin....
Ive had this modem over a year. Its an absolute beast. I steadily rock 996mbps to over 1000mbps internet speeds with this monster. The 5g has range which is impressive considering its bandwith The 2g i can pick up 3 houses away without any noticeable internet lag. This monstrosity has had what about almost 50 connected devices at one time and it held its own like a champ it says it can only do 20 devices. Arris didnt give themselves enough credit. I bought this because my netgear just wasnt doing it for me. This modem is not a disappointment ive gotten wifi speeds as fast as 788mbps and 300+ mbps upload ive never had a modem do what this can. Its so underrated it kicked my netgear nighthawk to the curb dont get me wrong netgear is still great but this peticular modem is a BOSS. Im running an Alienware r12 with a 11900k cpu and a 3090gpu gaming and streaming is what i do. I repeat this modem will not disappoint i will be a repeat buyer.
Ken Garey
I threw my money away on this awful product as well as hours of my life trying to make it work. Setup is simple, I’ll give it that. But it constantly drops out and I reboot multiple times per day. Tech support seems to be helpful but they always point you to your ISP to fix the problem. Then my ISP proves to me that the signals are fine and suggest a new modem. This is one of the worst purchases I have ever made.
R. Worsham
great productFeb. 2020
Hooked up had to call comcast to get it activated, but works great.
Has dead spots. Works well most if the time, but other times i can't use my phone in WiFi, can't send a text, or stream any service due to no connection. The rented one I had for 10 years worked perfectly! Very unreliable product.

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