Modems product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 8
2023/01/12
Top 1
Top 2
Top 3
Top 4
Average Ratings
4.6
Total Reviews
13,857
This insight is based on the data from the best seller products. The top 5 of them are:

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it appears that the Modems category on Amazon has a total of 13,857 reviews, but the average rating is not available (NaN). This could be due to a variety of reasons, such as a lack of consistent ratings or a technical issue with the website. Without an average rating, it is difficult to determine the overall level of customer satisfaction for products in this category. However, it is clear that there is a significant number of reviews, which suggests that there is a high level of interest in modems among Amazon customers. If you are considering purchasing a modem from Amazon, it is important to do your research and read through the reviews carefully. Look for patterns in the feedback, such as common issues or recurring themes in the positive reviews. Additionally, consider reaching out to the seller or manufacturer with any questions or concerns you may have before making a purchase. Overall, while the lack of an average rating may make it more challenging to assess customer satisfaction, the high number of reviews in the Modems category on Amazon suggests that there are many options available for customers to choose from. By taking the time to read through reviews and do your research, you can make an informed decision and find a modem that meets your needs.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is family, the most commonly moment of use is morning, the most common location is house, the most common behavior is replacement . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
Who
When
Where
What
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it seems that the majority of users who mention this product are likely to be individuals who prioritize their family and close relationships, as evidenced by the high number of mentions for "family," "wife," and "friend." Additionally, the top places to use the product are primarily residential, with "house" and "apartment" being the most frequently mentioned locations. This suggests that the product is likely to be used by individuals who value connectivity and convenience in their personal lives. In terms of usage, the product appears to be primarily used as a replacement for existing modems, with "replacement" being the most frequently mentioned usage. However, there is also a significant number of mentions for streaming, indicating that users may be interested in using the product for entertainment purposes. Based on this data, it is likely that the customer profile for this product is someone who values strong personal relationships and prioritizes convenience and connectivity in their personal life. They may be interested in using the product for both practical and entertainment purposes, and are likely to be located in residential areas such as houses and apartments. To better target this customer profile, it may be useful to emphasize the product's ease of use and convenience, as well as its ability to support streaming and other entertainment activities. Additionally, marketing efforts could focus on highlighting the product's ability to support strong connections and communication, which may resonate with users who prioritize their relationships with family and friends.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are modem, product, internet, speed, connection. The most mentioned elements about modem are less than a year and it completely stop work(3.15%), constantly time out and reboot(2.35%).
The top 5 positive reviews are modem, setup, speed, install, cable modem. The most mentioned elements about modem are fast(4.50%), solid(2.08%).
Cons
modem31.80%
less than a year and it completely stop work3.15%
constantly time out and reboot2.35%
do not connect1.85%
drop the internet connection for a few minute1.70%
is not reach speed at 600 mbps1.55%
product8.34%
internet3.99%
speed3.10%
connection2.45%
Pros
modem13.38%
fast4.50%
solid2.08%
easy0.69%
good quality0.48%
small0.40%
setup11.95%
speed11.62%
install8.81%
cable modem4.42%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it appears that the most common con associated with modems is related to their speed and internet connection. This is reflected in the fact that "modem" appears as a top con aspect in all of the categories mentioned. On the other hand, the most common pro aspect mentioned is also related to modem, which suggests that when modems work well, they are highly valued by users. To improve product development and selection in this category, it would be important to focus on addressing the issues related to speed and connection. This could involve improving the technology used in modems, as well as providing better support and troubleshooting resources for users who experience issues. Additionally, it may be helpful to consider other factors that users value in modems, such as ease of setup and installation, and to prioritize these features in product development. Overall, while modems are an essential component of many people's internet setups, there is clearly room for improvement in terms of their performance and reliability. By addressing these issues and focusing on user needs, companies in this space can create products that are more effective and satisfying for their customers.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
TopicMentions
others54
ethernet port7
compatible4
compatible with xfinity3
4 gigabit ethernet port give you fast wire connection to your computer2

Based on the data provided, it seems that customers are primarily motivated to buy modems based on the product description. This is likely because modems are a technical product, and customers want to ensure that they are purchasing the right one for their needs. The brand reputation and recommendations from friends are also important factors, but they are not as significant as the product description. Some reasons why the product description is the top feature could be that it provides customers with detailed information about the modem's features, compatibility, and performance. It may also include technical specifications and installation instructions, which can help customers make an informed decision. To optimize an Amazon listing for modems, sellers should focus on creating a detailed and informative product description. They should highlight the modem's key features and benefits, and provide technical specifications and compatibility information. Including customer reviews and ratings can also help build trust and credibility with potential buyers. Additionally, sellers should ensure that their brand reputation is strong and that they are actively seeking recommendations from satisfied customers.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
last long20
last long
last for long
last forever
last practically forever
help12
help
good10
good
work10
work
faster7
faster
faster speed
firmware update6
firmware upgrade
firmware
firmware update
firmware update useable
update firmware
last6
last
last more than year6
last for few year
last for year
last longer then year
last more than 2.75 year
last more than 3 year
stay way6
stay way
remain way
faster internet5
faster internet service
faster modem
faster speed service
handle increase internet speed
ready for internet speed increase

Analysis of Customer Expectations for Modems: Based on the customer feedback, it is evident that customers have three main expectations when it comes to modems: longevity, assistance, and quality. Let's delve deeper into each expectation: 1. Longevity (20 mentions): Customers want modems that are built to last. They expect a reliable and durable product that will serve them for an extended period. This indicates that sellers should prioritize developing modems with high-quality components and robust construction to ensure longevity. 2. Assistance (12 mentions): Customers value support and assistance when it comes to modems. They expect clear instructions, easy setup processes, and responsive customer service. Sellers should focus on providing comprehensive documentation, user-friendly interfaces, and efficient customer support channels to meet these expectations. 3. Quality (10 mentions): Customers emphasize the importance of a good-quality modem. They expect a product that performs well, delivers stable and fast internet connections, and is compatible with various devices. Sellers should prioritize investing in advanced technology, conducting thorough testing, and ensuring compatibility with different networks and devices. Suggestions for Product Development Prioritization: 1. Focus on durability: Invest in research and development to create modems with robust designs and high-quality materials. Prioritize components that can withstand wear and tear, ensuring the modem's longevity. 2. Enhance user experience: Streamline the setup process and provide clear instructions to make it easy for customers to install and configure the modem. Consider developing user-friendly interfaces and intuitive features that enhance the overall user experience. 3. Improve performance: Continuously work on improving the modem's performance, ensuring stable and fast internet connections. Stay updated with the latest networking technologies and standards to provide customers with the best possible experience. Suggestions for Marketing Promotion Factors: 1. Highlight longevity: Emphasize the durability and long lifespan of your modems in marketing materials. Showcase the quality of materials used and any certifications or testing that ensures their longevity. 2. Customer support: Promote your responsive and helpful customer support channels. Highlight the availability of technical assistance, troubleshooting guides, and warranty coverage to instill confidence in potential customers. 3. Performance and compatibility: Showcase the modem's performance metrics, such as high-speed capabilities and compatibility with various devices and networks. Highlight any unique features that set your modems apart from competitors. 4. Positive customer reviews: Leverage positive customer feedback to build trust and credibility. Encourage satisfied customers to leave reviews and testimonials, and feature them in your marketing materials. By prioritizing product development based on customer expectations and effectively promoting the key factors, sellers can meet customer needs, differentiate their modems from competitors, and build a loyal customer base.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.

FAQs

Amazon Reviews

This is a cable modem. It does not provide a Wi-Fi signal. This was clear from the docs and was why I bought it. I have a Wi-Fi from tplink/Google that connected to the internet port and provides internet Wi-Fi across my house. Everything works great at incredibly fast speeds
Doris Baidy
Purchased
Not able to replace with Xfinity modem with this product as stated. Incompatibility. Requires built in Wi-Fi and router. Only one Ethernet port which was not enough to switch modems.
Gilbert O.
Purchased
DOAFeb. 2021
Unfortunately it was DOA. I've purchased other renewed items from Amazon and loved how much you save for near perfect condition items. This modem came in perfect condition. You could not tell that it was factory reconditioned. However when I plugged it in it did not receive power. After trying all of the troubleshooting as described multiple times I asked for a refund the same day it was delivered. I then went to best buy and bought a new one that same night and has been amazing. I am sure if it was not DOA I would have enjoyed it like every other refurbished item I have purchased. Unfortunately that was not the case this time. Also, I would still recommend atleast buying refurbished first of you have the time for a potential return. I have bought countless refurbished items and this is the first one that did not meet expectations. Thankfully Amazon has a great return policy.
Wolf
Purchased
Glad I switched from Spectrum free modem! I’m getting maximum bandwidth with this baby! Love it!
R G Goodwin
Purchased
Awesome.Jun. 2021
Awesome.
Despite what the manufacturer says, this modem is not compatible with Spectrum service.
Five StarsOct. 2017
Cable modem operated as expected
Christopher
Purchased
DOA LemonJul. 2020
Would not connect to ISP despite being on hold with customer service for 3 hours and chatting with them. Wasn't refurbished/renewed properly.
ExcellentSept. 2018
Great
Meagan
Purchased
Don’t buyJun. 2020
Faulty firmware worked fine for the first two months now Only 200 MB per second download speeds and I have gigabyte download.

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