Oil product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 10
2023/01/12
Top 1
Top 2
Top 3
Top 4
Average Ratings
4.6
Total Reviews
625
This insight is based on the data from the best seller products. The top 5 of them are:
Singer All Purpose Sewing Machine Oil, 3.38-Fluid Ounce
B08DN2FHDY
Liberty Oil, Clear Nonstaining Oil for Lubricating All of Your Sewing Machines Moving Parts
B008QNQ2VE
Singer Sewing Machine Oil
B01MTER85H
SINGER 2129 Lubricant, 1/2-Fluid Ounce , White
B002LN5CR0
Juki Genuine Defrix Sewing Machine Oil (No.1) - 60ml Original Juki Oil (Japan Import)
B01N190GB3

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it seems that the average rating for oil products on Amazon is 4.59 out of 5, which indicates a high level of customer satisfaction. With a total of 625 reviews, it suggests that there is a significant number of customers who have purchased and reviewed oil products in this category. The high average rating suggests that customers are generally satisfied with the quality and performance of the oil products available on Amazon. This positive feedback is a good indicator that customers are finding value in their purchases and are likely to continue buying oil products from this platform. Based on this information, my advice would be to continue offering a wide range of high-quality oil products to maintain customer satisfaction. It would also be beneficial to encourage customers to leave reviews after their purchases, as positive reviews can help attract more potential buyers and build trust in the product category. Additionally, monitoring customer feedback and addressing any negative reviews or concerns promptly can help maintain a positive reputation and further enhance customer satisfaction. Regularly updating product descriptions, providing clear instructions for use, and offering excellent customer support can also contribute to a positive buying experience and increase customer satisfaction in the oil category on Amazon.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is wife, the most commonly moment of use is all day everyday, the most common location is sewing, the most common behavior is oil sew machine . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
Who
When
Where
What
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it seems that the customers who are most interested in this oil product are likely to be individuals who frequently use sewing machines, particularly for oiling the machine. The top three users mentioned are the wife, friend, and mother, which suggests that the product may appeal to individuals who enjoy sewing as a hobby or who work in the textile industry. The top three places to use the product are also related to sewing, with sewing and sewing machine being the top two locations mentioned. This further supports the idea that the product is primarily intended for use in the textile industry or by individuals who enjoy sewing as a hobby. The top two usages of the product are oiling sewing machines and maintenance use, which suggests that the product is primarily intended for use in maintaining and lubricating sewing machines. This may appeal to individuals who are looking for a high-quality oil product that can help them keep their sewing machines in good working order. Based on this data, it seems that the ideal customer profile for this product is likely to be individuals who enjoy sewing as a hobby or who work in the textile industry. These individuals are likely to be interested in high-quality oil products that can help them maintain and lubricate their sewing machines. To appeal to this customer profile, the company may want to consider marketing the product as a high-quality oil specifically designed for use in sewing machines. They may also want to consider partnering with sewing machine manufacturers or retailers to promote the product to their customers.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are oil, bottle, cap, needle, gear. The most mentioned elements about oil are not easy to get out of clothes(4.00%), outdated(4.00%).
The top 5 positive reviews are oil, bottle, container, product, applicator. The most mentioned elements about oil are decent quality(6.67%), good quality(4.00%).
Cons
oil12.00%
not easy to get out of clothes4.00%
outdated4.00%
stain my fabric4.00%
bottle12.00%
cap8.00%
needle4.00%
gear4.00%
Pros
oil26.67%
decent quality6.67%
good quality4.00%
good2.67%
light2.67%
able to reach far place in the machine1.33%
bottle5.33%
container4.00%
product4.00%
applicator4.00%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it seems that oil is both the most mentioned con and pro aspect within the category. The fact that oil is mentioned as a con in both the vacuum and tip subcategories suggests that it may be a common issue associated with oil-based products. However, it is also mentioned as a pro aspect in the overall category, indicating that there are positive attributes to oil as well. The specific cons mentioned for vacuum include oil, bottle, cap, needle, and gear. These aspects might imply that there are concerns related to the packaging, application, and potential leakage of oil in vacuum products. Similarly, the cons mentioned for the tip are oil, bottle, container, product, and applicator, which could suggest issues with packaging, container design, and the application process. On the positive side, the most mentioned pro aspect is also oil, indicating that there are benefits associated with oil-based products within this category. However, without further context, it is difficult to determine the specific advantages mentioned. Based on this analysis, it is clear that addressing the issues related to oil, such as packaging, leakage, and application, should be a priority in product development. Improving the design of bottles, caps, containers, and applicators could help mitigate these concerns. Additionally, it would be beneficial to further investigate the positive aspects of oil that were mentioned, in order to leverage and highlight those qualities in product selection and development. Overall, the sentiment analysis suggests that while there are both pros and cons associated with oil in this category, there is room for improvement in addressing the mentioned issues and capitalizing on the positive aspects of oil-based products.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
TopicMentions
suggested1

Based on the data provided, it seems that the primary motivation for customers to buy oil products is through recommendations from friends. This suggests that word-of-mouth marketing and social proof are powerful drivers of consumer behavior in this category. However, it's worth noting that product description is still a significant factor in the decision-making process, with 20% of mentions. This suggests that customers are still looking for detailed information about the product before making a purchase. To optimize Amazon listings for oil products, it's important to focus on creating detailed and informative product descriptions that highlight the unique features and benefits of the product. This could include information about the ingredients, the manufacturing process, and any certifications or awards the product has received. Additionally, it may be helpful to encourage satisfied customers to leave reviews and ratings on the product page, as this can help to build social proof and increase the likelihood of future sales. Finally, leveraging social media and other marketing channels to promote the product and encourage word-of-mouth recommendations can also be an effective strategy for driving sales in this category.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
4 last1
last
applicator1
refillable applicator
big or small print1
large print
cap completely seal1
cap seal product
change cap1
different cap
decent spray nozzle1
good nozzle
dispenser1
dispenser
do not catch use1
do not catch use
do not leak1
no leakage
good way ship1
good way ship

Based on the customer expectations mentioned, it seems that customers are looking for clarity and transparency in the oil products they purchase. They want to know the details of the product, such as the applicator, the size of the print, and any other relevant information that can help them make an informed decision. To meet these expectations, sellers should prioritize product development that focuses on providing clear and concise information about their oil products. This can include using larger print on packaging, providing detailed descriptions of the product and its uses, and ensuring that the applicator is easy to use and effective. In terms of marketing promotion factors, sellers should focus on highlighting the transparency and quality of their oil products. This can be done through advertising campaigns that emphasize the product's features and benefits, as well as through customer reviews and testimonials that showcase the effectiveness of the product. Overall, by prioritizing product development that meets customer expectations and marketing promotion that emphasizes transparency and quality, sellers can build a loyal customer base and increase sales in the oil category.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.

FAQs

Amazon Reviews

LES
Purchased
I have an old industrial sewing machine that I hadn't used in some time. When I tried to use it to fix my neighbors boat cover, it started to squeal and locked up. The Lily White sewing machine oil was just the thing, after applying the oil profusely, my machine works great now.
Machine oil!!Apr. 2021
Great product!!
Leafer
Purchased
I use this oil for my long arm quilting machine. I works great and the 32 ounce size will last a few years.
Sandra D Kay
Purchased
Will not have buy oil for machines for awhile. Great size
William
Purchased
Good ValueNov. 2020
Oil price at a reasonable cost, fast shipping and I don't notice any oil smell like the old oil in the machine.
Chris Berry
Purchased
Not a common thing to use these days. But it fit my needs.
Georgia T.
Purchased
Perfect!Jul. 2021
Perfect!
DQ you
Purchased
Great stuff for my vintage sewing machine. I had no trouble receiving it undamaged.
Jo
Purchased
It works great and will last a long time! One of the best sewing machine oil I've had.
carole b.
Purchased
Great Buy!Nov. 2020
Good quality. Only thing... arrived with a broken cap! But luckily there was a seal under it, so the oil didn’t spill at all!

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