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Optical Drives product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 10
2023/01/03
Top 1
Top 2
Top 3
Top 4
Average Ratings
4.6
Total Reviews
26,307
This insight is based on the data from the best seller products. The top 5 of them are:

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it appears that the average rating for the Amazon BSR product in the Optical Drives category is not available (NaN). However, there are a total of 26,307 reviews for this product, which suggests that it is a popular item among customers. Without knowing the average rating, it is difficult to determine the level of customer satisfaction with this product. However, the fact that there are so many reviews indicates that customers are willing to share their opinions and experiences with others. If you are considering purchasing this product, it may be helpful to read through some of the reviews to get a better sense of what customers like and dislike about it. Additionally, you may want to consider looking for similar products in the same category to compare features, prices, and customer reviews. Overall, it is important to do your research and read reviews before making a purchase to ensure that you are getting a product that meets your needs and expectations.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is friend, the most commonly moment of use is christmas, the most common location is desktop, the most common behavior is travel . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
Who
When
Where
What
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it seems that the customers who use this optical drive product are primarily using it for travel purposes and to play DVDs. The top three users of the product are friends, wives, and sons, indicating that this product may be popular among families and close social circles. The top three places where the product is used are desktops, desks, and cars, suggesting that customers use this product in a variety of settings, including both at home and on-the-go. To better cater to this customer profile, it may be beneficial for the company to focus on marketing the product as a versatile and portable option for families and individuals who enjoy watching DVDs while traveling. Additionally, highlighting the product's compatibility with both desktops and cars may also be effective in reaching a wider audience. Overall, the data suggests that the customer profile for this product is likely to be individuals who value convenience and portability, and who enjoy watching DVDs both at home and while traveling.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are product, drive, cord, instruction, cable. The most mentioned elements about product are do not work(1.27%), bad quality(0.33%).
The top 5 positive reviews are product, case, drive, carry case, external drive. The most mentioned elements about product are easy to use(3.12%), good quality(1.19%).
Cons
product10.45%
do not work1.27%
bad quality0.33%
stop work after one dvd0.33%
defect0.27%
light0.23%
drive9.64%
cord6.60%
instruction3.31%
cable2.98%
Pros
product10.49%
easy to use3.12%
good quality1.19%
small1.05%
easy0.51%
light0.49%
case8.29%
drive6.41%
carry case3.85%
external drive2.17%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it seems that the cons outweigh the pros for the Optical Drives category. The top 5 cons mentioned are related to the product itself, such as drive, cord, instruction, cable, case, and carry case. On the other hand, the top 1 pro aspect mentioned is also related to the product. This suggests that while the product itself may have some positive aspects, there are several areas for improvement that could enhance the overall user experience. For example, improving the drive and cord quality, providing clearer instructions, and including a better case or carry case could all help to address some of the most common complaints. In terms of product development and selection, it may be helpful to focus on addressing these common complaints and improving the overall quality of the product. Additionally, gathering more detailed feedback from users could help to identify specific areas for improvement and guide future product development efforts.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
TopicMentions
others97
usb c port9
price4
case4
come with a case4

Based on the data provided, it seems that customers primarily buy optical drives based on the product description. This suggests that customers are highly influenced by the information provided about the product, such as its features, specifications, and compatibility. A well-written and detailed product description can help customers make informed decisions and understand how the product meets their needs. Some reasons why product description is the top feature for optical drives could be: 1. Technical specifications: Customers often look for specific features and compatibility details when purchasing an optical drive. A comprehensive product description that clearly outlines these specifications can help customers determine if the product meets their requirements. 2. Performance and functionality: Optical drives vary in terms of read/write speeds, formats supported, and other features. A detailed product description that highlights the performance and functionality of the drive can help customers assess its capabilities and make an informed choice. 3. Ease of use: Optical drives may have different installation methods or software requirements. A well-written product description can provide clear instructions and information on how to set up and use the drive, making it easier for customers to understand the process. Based on this information, here are some suggestions for Amazon listing optimization: 1. Focus on detailed product descriptions: Ensure that the product description is comprehensive, highlighting all the relevant features, specifications, and benefits of the optical drive. Use bullet points or subheadings to make the information easily scannable for customers. 2. Use high-quality images: Include multiple high-resolution images of the optical drive from different angles to give customers a clear visual representation of the product. This can help them understand its design and build quality. 3. Include customer reviews: Positive customer reviews can enhance the credibility of the product. Encourage customers to leave reviews and consider featuring some of the most positive and informative ones in the listing. 4. Optimize pricing strategy: While price may not be the top motivator for customers in this category, it is still an important factor. Ensure that the pricing is competitive and aligns with the value provided by the product. Consider offering discounts or bundle deals to attract customers. 5. Highlight brand reputation: Although brand reputation is mentioned less frequently, it still holds some importance. If the optical drive belongs to a well-known and trusted brand, emphasize this in the product description to instill confidence in potential buyers. By optimizing the product description, images, pricing, and brand reputation, you can enhance the overall appeal of the optical drive listing on Amazon and attract more customers.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
cord longer80
cord longer
cord long
longer cord
long cord
attachment cord longer
longer usb cable35
usb cable longer
longer usb cable
longer usb cord
usb cable long
usb cord long
cable longer28
cable longer
longer cable
cable long
2-in-1 cable longer
attach cable longer
long usb cord21
usb cable long
usb cord longer
longer usb cord
usb cable longer
usb cord long
last long20
last long
last awhile
last half long
work18
work
longer11
longer
good9
good
last9
last
long length8
long

Analysis of Customer Expectations for Optical Drives: Based on the customer feedback, it is evident that there is a strong demand for longer cords and USB cables in the category of Optical Drives. The mentions of these expectations indicate that customers are dissatisfied with the current cord length provided with the product. This feedback should be taken seriously by sellers as it directly impacts customer satisfaction and usability. Suggestions for Product Development Prioritization: 1. Longer Cord Length: The most prominent customer expectation is for a longer cord. Sellers should prioritize developing optical drives with cords that are significantly longer than the current standard. This improvement will enhance convenience and flexibility for users, allowing them to position the drive more comfortably. 2. Longer USB Cable: Customers also expressed a desire for longer USB cables. Sellers should consider developing optical drives with USB cables that are longer than the current norm. This will provide users with more flexibility in connecting the drive to their devices, especially when the USB ports are located far away. 3. Cable Length: While not as frequently mentioned as the previous two expectations, customers also expressed a desire for longer cables in general. Sellers should take this feedback into account and ensure that the overall cable length, including both the cord and USB cable, is longer than what is currently offered. Marketing Promotion Factors: 1. Highlight Longer Cord and USB Cable: In marketing campaigns, sellers should emphasize the improved cord and USB cable length as a key selling point. This will attract customers who have expressed dissatisfaction with the current standard and are actively seeking products that address this concern. 2. Emphasize Convenience and Flexibility: Sellers should emphasize the convenience and flexibility that longer cords and USB cables provide. Highlight how these improvements allow users to position the optical drive more comfortably and connect it to their devices without limitations. 3. Customer Testimonials: Incorporate customer testimonials in marketing materials to showcase the positive experiences of those who have used optical drives with longer cords and USB cables. This will help build trust and credibility among potential buyers. By prioritizing product development to address the mentioned expectations and incorporating these factors into marketing promotions, sellers can better meet customer needs and increase customer satisfaction in the category of Optical Drives.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.

FAQs

Amazon Reviews

Ed Baker
Purchased
Can’t complain. The unit works as advertised which is the best review I can give
Gotega DVD drive for DVD & CD USB drive. Had it for a year never got it working. Just found a few reviews videos but no technical support. Not supposed to need to download driver. Does not work on Dell desktop or Lenovo laptop.
L. Young
Purchased
Works WellJun. 2020
I got this product with very good shipping time. It reads the disks and plays them well. No problems with this product whatsoever.
G. Nickson
Purchased
The disk drive may work (it opens) but you must download software VLC Player and Nero Burner that are about impossible to access and configure (trying to sell you stuff from both sites. True headache and I opted to return the device immediately.
jrf
Purchased
I needed a portable DVD/CD player/recorder that was capable of playing and displaying the graphics (words) of karaoke CD+G CDs. See attached screenshot. Pleased with unit so far; plays on my laptop with just the included USB cable.
Ligia A.
Purchased
Very good purchase, now I can play my dvd collection. 100% recommended product. Shipping was very fast.
Andrew Dorsey
Purchased
The item did not read a single DVD nor CD inserted into it. I purchased it for a long road trip to keep my younger brother entertained and was unable to use it at all.
Mia R.
Purchased
GreatJun. 2020
The product arrived quickly and I used it a number of times and it has worked flawlessly.
Daniel L.
Purchased
Set up was reasonably straightforward. The instructions may be perfect in other languages, but the English version was not fluent. But it conveyed the gist of what to do. To date, I have only used it to play DVDs after downloading the VCL media player software, but presume the other functions work as advertised. I didn't need it, but the external power cord to use if the USB supplies insufficient power to the drive is just that -- a cord. The picture suggests the adapter is included.
Tech Teacher
Purchased
I am a teacher and due to the Covid pandemic, I am looking at having to do remote teaching to my classes. So I bought a new laptop. Well laptops don't come with CD/DVD drives anymore and I have teaching material that comes on CDs/DVD. So I started looking for a good portable drive. I wanted a reliable and a high consumer rating. I was also wanting a USB 3 input for speed. I settled on the ROOFULL USB 3.0 & USB-C External CD DVD Drive for the all the reasons I was looking for in a portable Drive. Compact, not much bigger than a drive in a computer. Very well rated, 4.6 out of 5/0. Works with whatever disk I put in it. But the real gravy was it is also USB C capable. The connected dive cable fits in a slot under the drive and it end in a split dongle. So it fits both USB 3.o and USB C. My new laptop has both and this way it will not be a dated product in a few years. Also as a bonus it comes with a great padded carrying case. I was going to keep in in a pocked in my shoulder bag but was concerned about banging it up from setting it on the floor on in the car. This case is as padded as the computer case. So one less worry.

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