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Pastries product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 11
2023/01/19
Top 1
Top 2
Top 3
Top 4
Average Ratings
4.5
Total Reviews
1,365
This insight is based on the data from the best seller products. The top 5 of them are:
Royal Brown Tulip Style Baking Cups, Large, Sleeve of 200
B017KVR8YC
Special K Pastry Crisps, Cookies and Crème, 5.28 oz, 12 Crisps (Pack of 8, 96 crisps)
B0813X28T1
GrannyBellas Christmas Fresh Bakery Cookies Gift Baskets, Homemade Gourmet Chocolate Cookie Gifts, Prime Mens Holiday Assortment Food Box Ideas, Candy Sets Basket Delivery, For Her Men Women Families
B0BKCGSYQG
Walkers Shortbread, Glenfiddich Mincemeat Tarts, 13.1-Ounce Box
B002XE6CDU
Key Lime Flavor Coconut Patties,net wt 12 OZ
B00MBJ89OM

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it seems that the average rating for pastries on Amazon is 4.45 out of 5, which indicates a relatively high level of customer satisfaction. With a total of 1365 reviews, it suggests that there is a significant number of customers who have purchased and reviewed pastries in this category. The high average rating implies that the majority of customers are satisfied with the quality, taste, and overall experience of the pastries they have purchased. This positive feedback is a good sign for potential buyers, as it indicates a consistent level of customer satisfaction. Based on this information, my advice would be to continue maintaining the quality and taste of the pastries to ensure customer satisfaction remains high. It would also be beneficial to encourage customers to leave reviews after their purchase, as positive reviews can attract more potential buyers and further enhance the reputation of the product. Additionally, it would be helpful to monitor customer feedback and address any negative reviews promptly. This will demonstrate a commitment to customer satisfaction and allow for improvements to be made if necessary. Overall, the data suggests that the pastries in this category have been well-received by customers on Amazon. By maintaining quality, encouraging reviews, and addressing customer concerns, the product's reputation and customer satisfaction can continue to grow.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is family, the most commonly moment of use is christmas, the most common location is microwave, the most common behavior is gift give . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
Who
When
Where
What
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it seems that the customer profile for this pastry product is likely someone who values family and close relationships, as evidenced by the high number of mentions for "family" and "mother." Additionally, the fact that "friend" is also in the top three suggests that social connections are important to this customer. In terms of usage, it appears that this pastry product is primarily used as a gift, with "gift give" being mentioned far more frequently than any other usage. However, it is also used as a snack, albeit to a lesser extent. As for locations, the fact that "microwave" is the top location suggests that convenience is important to this customer. Additionally, the mentions of Florida and France could indicate that this customer enjoys travel or has connections to those places. Based on this analysis, some suggestions for the customer profile might include targeting individuals who value family and social connections, as well as those who prioritize convenience and enjoy travel. Additionally, marketing efforts could focus on the product's versatility as both a gift and a snack.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are product, pastry, cooky, crepe, liner. The most mentioned elements about product are wet(2.00%), bad quality(1.00%).
The top 5 positive reviews are flavor, taste, cooky, crust, pastry. The most mentioned elements about flavor are good(8.99%), like like(3.37%).
Cons
product9.00%
wet2.00%
bad quality1.00%
crumbliy1.00%
do not do well in the oven heat1.00%
do not last long1.00%
pastry5.00%
cooky4.00%
crepe3.00%
liner3.00%
Pros
flavor17.42%
good8.99%
like like3.37%
rich2.81%
fresh0.56%
good soft0.56%
taste14.61%
cooky5.62%
crust5.06%
pastry3.93%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it appears that the top con aspect mentioned most in the category of pastries is the product itself, with a percentage of 9.00%. The top 5 cons of pastries are related to the product, including pastry, cooky, crepe, and liner. On the other hand, the top pro aspect mentioned most is flavor, with a percentage of 17.42%. However, the top 5 cons of the tip are related to flavor, taste, cooky, crust, and pastry. Overall, the sentiment analysis suggests that while pastries are generally enjoyed for their flavor, there are some issues with the product itself that need to be addressed. Specifically, the pastry, cooky, crepe, and liner are areas where improvements could be made. Additionally, the issues with flavor, taste, cooky, crust, and pastry suggest that there may be some inconsistency in the quality of pastries being produced. To address these issues, it may be helpful for product developers to focus on improving the quality and consistency of the pastry, cooky, crepe, and liner. Additionally, efforts could be made to ensure that the flavor and taste of pastries are consistent across different products. This could involve using high-quality ingredients, refining the baking process, and conducting taste tests to ensure that the final product meets customer expectations. In terms of product selection, it may be helpful to focus on pastries that are known for their high-quality ingredients and consistent flavor. This could include traditional pastries that have been popular for many years, as well as newer products that have been well-received by customers. By focusing on quality and consistency, product developers can help to ensure that pastries remain a popular and enjoyable treat for years to come.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
TopicMentions
others3
description1
rave1
remind1
sugar free1

Based on the data provided, it seems that customers primarily buy pastries based on the product description. This suggests that the way the product is presented and described plays a crucial role in attracting buyers. A well-written product description can effectively communicate the unique features, quality, and benefits of the pastries, enticing customers to make a purchase. There could be several reasons why the product description is the top feature for buyers in this category. Firstly, a detailed and engaging description can help customers understand what makes the pastries special, such as their ingredients, flavors, or unique preparation methods. It allows customers to visualize the product and imagine the taste, creating a desire to try it. Additionally, a well-crafted description can convey the quality and freshness of the pastries, reassuring customers about their purchase decision. Based on this information, here are a few suggestions for optimizing the Amazon listing: 1. Highlight unique features: Emphasize any distinctive aspects of the pastries, such as organic ingredients, gluten-free options, or traditional recipes. This can help differentiate the product from competitors and attract customers looking for specific qualities. 2. Use enticing language: Craft a compelling product description that evokes emotions and creates a sensory experience. Describe the flavors, textures, and aromas in a way that makes customers crave the pastries. 3. Provide detailed information: Include relevant details about the pastries, such as serving suggestions, storage instructions, and nutritional information. This helps customers make informed decisions and builds trust in the product. 4. Use high-quality images: Alongside the product description, include visually appealing images that showcase the pastries in an appetizing way. High-resolution photos can capture the attention of potential buyers and make them more likely to explore the product further. Remember, optimizing the product description is just one aspect of a successful Amazon listing. Other factors like competitive pricing, positive reviews, and effective marketing strategies also contribute to attracting customers and driving sales.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
large size2
large
medium size
more2
more
4 last1
last
add less stevia less sweet product1
switch to stevia or natural sweetener
are not $ 141
are not $ 14
assortment of flavor1
variety of flavor
at reasonable price1
at decent price
back down in price1
price back down
batter filing improvement1
batter filing improvement
berry flavor1
raspberry flavor

Based on the customer expectations mentioned, it seems that customers are looking for pastries that are large in size and offer more quantity. Additionally, there is a mention of the "last 4," which could indicate that customers are looking for variety and perhaps a rotating selection of pastries. To meet these expectations, sellers could prioritize product development by creating larger-sized pastries that offer more quantity. They could also consider offering a variety of pastries that rotate on a regular basis to keep customers interested and engaged. In terms of marketing promotion factors, sellers could highlight the size and quantity of their pastries in their advertising and social media posts. They could also emphasize the variety of pastries they offer and promote any new flavors or seasonal options. Overall, it's important for sellers to listen to their customers and understand their expectations in order to develop and promote products that meet their needs and preferences. By prioritizing product development and marketing efforts based on customer expectations, sellers can increase customer satisfaction and loyalty.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.

FAQs

Amazon Reviews

Tastes staleJan. 2021
They tasted stale and they were broken
Taste!Feb. 2021
Great!!! Yummy!!!!
Bruce Wiacek
Purchased
Product is a bit on the costly side. The items were flavorful and arrived fresh. They had a nice taste and consistency. I have purchased the item several times.
Klassykidlet
Purchased
I received these today and couldn't WAIT to write my review. I tried to eat the first one and left the rest of it. I had read the leas than stellar reviews of being dry or whatnot before buying and figured maybe just stale products. But here I was spending gobs of money for so little as a diabetic. I had nothing to lose when I decided to microwave the second one later in the day for just a few seconds. What I ended up with was a slightly warm FLAKY CHOCLATY DELICIOUS DELIGHT! What a huge major difference! STELLAR BAKERY PRODUCT! New faithful customer here when affording it.
Ann Purcell
Purchased
All a pile of pieces. Policy does not allow for return.
Kristy L.
Purchased
I couldn't believe when I came across these because I haven't been able to find anything like it since I started eating sugar free. I was skeptical, but I've wasted more money than these cost on trying new things. They are delicious! Just enough chocolate to pastry ratio and soft. I will definitely buy more and try other sugar free items from this company. My only complaint- I wish they had more of a sugar free variety. Their regular items look AMAZING.
If you want smashed cookie crumbs and this is the place to order. They have a no return policy so you can’t even ask for a replacement. You’re stuck with paying a ridiculous fee for smashed cookies with no Recourse for replacement or rebursement.
Laura
Purchased
LoveJul. 2021
Loved this sweets they’re amazing
Mimi
Purchased
Fabulous!Sept. 2020
Loved everything about these! Texture is smooth and crunchy. Sweet with good chocolate taste. Good amount in the package but wish there could be more! I could eat these all day!
Robert
Purchased
Tasty!Mar. 2021
Really good!

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