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PBX Phones & Systems product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 10
2023/01/10
Top 1
Top 2
Top 3
Top 4
Average Ratings
4.6
Total Reviews
2,462
This insight is based on the data from the best seller products. The top 5 of them are:

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it appears that the product in question has a total of 2462 reviews on Amazon, but the average rating is not available (NaN). This could be due to a variety of reasons, such as a recent update to the product or a glitch in the system. Without knowing the average rating, it is difficult to determine the level of customer satisfaction with the product. However, the fact that there are over 2400 reviews suggests that the product is popular and has been purchased by many customers. If you are considering purchasing this product, it may be helpful to read through some of the reviews to get a better sense of what customers are saying about it. Look for patterns in the feedback, such as common complaints or praise for certain features. Additionally, it may be helpful to do some research on the brand and the specific model of the product to see if there are any known issues or concerns. This can help you make an informed decision about whether or not to purchase the product. Overall, while the lack of an average rating is concerning, the high number of reviews suggests that this product is popular and has been purchased by many customers. However, it is important to do your own research and read through customer feedback before making a purchase decision.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is mother, the most commonly moment of use is daily, the most common location is car, the most common behavior is gift give . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
Who
When
Where
What
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it seems that the PBX Phones & Systems product is most commonly associated with family relationships, particularly mothers and fathers. This suggests that the product may be marketed towards families or individuals who prioritize staying connected with their loved ones. In terms of usage, the product is most commonly used in cars, which suggests that it may be marketed towards individuals who frequently travel or commute. Additionally, the fact that gift giving is a common usage of the product suggests that it may be marketed towards individuals who value giving thoughtful and practical gifts. Overall, the customer profile for this product may be individuals who prioritize staying connected with their loved ones, frequently travel or commute, and value giving thoughtful gifts. To appeal to this customer profile, marketing efforts could focus on the product's ability to facilitate communication and connection, as well as its practicality for individuals on-the-go. Additionally, highlighting the product's potential as a thoughtful gift option could also be effective in attracting customers.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are sound, sound quality, volume, cord, cable. The most mentioned elements about sound are bad(2.52%), low(1.08%).
The top 5 positive reviews are sound quality, sound, button, screen, display. The most mentioned elements about sound quality are good(9.35%), clear(0.56%).
Cons
sound6.83%
bad2.52%
low1.08%
small0.72%
muffle0.36%
barely audible0.36%
sound quality5.04%
volume4.32%
cord3.24%
cable2.88%
Pros
sound quality11.59%
good9.35%
clear0.56%
crisp0.37%
great range0.37%
magnificent0.37%
sound11.03%
button7.29%
screen4.30%
display3.55%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it seems that sound-related aspects are the most commonly mentioned cons for PBX Phones & Systems. Sound accounts for 6.83% of the negative feedback, followed by sound quality, volume, cord, and cable. On the other hand, the top pro aspect mentioned is sound quality, accounting for 11.59% of positive feedback. The cons mentioned suggest that users are concerned about the sound produced by these systems, including issues with sound quality, volume, and the presence of cords and cables. This indicates that there may be room for improvement in terms of the audio performance and convenience of these PBX Phones & Systems. On the positive side, the most frequently mentioned pro aspect is sound quality, indicating that when the sound is good, users appreciate it. This suggests that focusing on enhancing the sound quality of these systems could be a key selling point. Based on these findings, here are some suggestions for product development and selection: 1. Sound Improvement: Invest in research and development to enhance the sound quality of PBX Phones & Systems. This could involve using better speakers, noise-canceling technology, or other audio enhancements. 2. Wireless Solutions: Address the concerns related to cords and cables by developing wireless options for these systems. This would provide users with more flexibility and convenience. 3. User-Friendly Interfaces: Pay attention to the usability of the systems, particularly the buttons, screens, and displays. Ensure that they are intuitive and easy to navigate, as these were mentioned as cons in the data. 4. Customer Feedback: Continuously gather feedback from customers to understand their needs and pain points. This will help in identifying areas for improvement and developing products that better meet user expectations. By focusing on these aspects, PBX Phones & Systems can aim to provide a better user experience, addressing the cons mentioned while capitalizing on the positive aspect of sound quality.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
TopicMentions
others10
amplify2
headset jack2
jackery2
100 name phone book1

Based on the data provided, it seems that customers primarily buy PBX Phones & Systems based on the product description. This indicates that customers are highly influenced by the information provided about the product. The detailed description likely helps them understand the features, benefits, and functionality of the product, leading to their purchase decision. There could be several reasons why the product description is the top feature for buyers in this category: 1. Clarity: A well-written product description provides clear and concise information about the product, making it easier for customers to understand its capabilities. 2. Features and Benefits: A comprehensive product description highlights the key features and benefits of the PBX Phones & Systems, allowing customers to assess if it meets their specific needs. 3. Technical Specifications: Customers in this category may be looking for specific technical details, such as compatibility, connectivity options, or scalability. A detailed product description can address these requirements. To optimize the Amazon listing based on this data, here are a few suggestions: 1. Enhance Product Description: Ensure that the product description is comprehensive, accurate, and highlights the unique selling points of the PBX Phones & Systems. Include relevant technical specifications and emphasize the benefits customers can expect. 2. Use High-Quality Images: Include high-resolution images that showcase the product from different angles, highlighting its design, features, and user interface. This can help customers visualize the product and make an informed decision. 3. Customer Reviews: Encourage customers who have purchased the product to leave reviews. Positive reviews can build trust and credibility, further motivating potential buyers to make a purchase. 4. Clear and Concise Title: Craft a title that accurately describes the product and includes relevant keywords. This will help improve the visibility of the listing in search results. 5. Utilize Bullet Points: Use bullet points to summarize the key features and benefits of the PBX Phones & Systems. This format makes it easier for customers to quickly scan and understand the product's highlights. By optimizing the product description, images, reviews, title, and utilizing bullet points effectively, you can enhance the overall appeal of the listing and attract more customers to purchase PBX Phones & Systems.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
last long4
last long
louder-4
louder
last more than year3
last long year
last more than 13 month
last more than year
more choice for ring tone3
good selection of ringtones
more and or good ring tone
select ring tone
work3
work
add more volume2
improvement volume amplification
volume higher
good2
good
good sound quality2
sound quality good
good volume control2
good volume control
volume control
loud2
loud

Based on the customer expectations mentioned, it is clear that durability and loudness are the most important factors for customers when it comes to PBX Phones & Systems. Customers expect these products to last long, be loud, and last for more than a year. To meet these expectations, sellers should prioritize product development that focuses on improving the durability and loudness of their PBX Phones & Systems. This could include using high-quality materials and components that are designed to withstand wear and tear, as well as incorporating features that enhance the sound quality of the system. In terms of marketing promotion factors, sellers should emphasize the durability and loudness of their PBX Phones & Systems in their advertising and promotional materials. They should also highlight the fact that their products are designed to last for more than a year, as this is an important consideration for customers who are looking for a reliable and long-lasting phone system. Other factors that sellers may want to consider when promoting their PBX Phones & Systems include ease of use, compatibility with other devices, and customer support. By focusing on these factors, sellers can differentiate their products from those of their competitors and attract more customers who are looking for a high-quality, reliable PBX phone system.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.

FAQs

Amazon Reviews

At last! Someone picks up the clue phone! Other brands have literally made my arms hurt for hours afterwards, because they are so busy economizing they've eliminated any place to grip the phone without pressing a button. Not these babies. They are wider and deeper than everything except the ergonomic phones (which are impossible to find anymore). Much more comfortable, and they deliver clear reception. They are a little complex to use, because not all the function buttons are labelled in the manual, but once programmed they're great!
Good quality.Dec. 2021
The sound quality is not the best but it is better than the last phone I had. Lots of static most of the time.
Works great, and as advertised for Microsoft Teams. Keeps me from continually having to guess whether my wife is on a call or just listening to music. Note this only shows user status, not whether you’re in mute. It’s a good size, small and compact while putting out enough light to be easily noticeable without overwhelming.
Keith Linn
Purchased
Five StarsDec. 2015
All good. Nice product. Thanks..!
Wrong featuresSept. 2016
I am sure the product is fine but beware if you read the specs it says it has 100 number phonebook storage and it is wrong it's only 50. I am returning these as I wanted that feature now I had to order new phones and return these just a lot of work for the description being wrong
Miss. Ladybug
Purchased
I love this phone it not only met my expectations it exceeded them, I got way more than I thought I was getting. I bought this phone because it has a headset jack for my at home job unfortunately for me that assignment ended. Normally I would've return it my other phone works just fine but because of all of the features and the price I paid I couldn't 😃.
Brian
Purchased
Let others know you're busy or free before they get to your office. The status light is perfect for the task.
Lesley
Purchased
Why did I not do this sooner? I work in an office, but also from home. WFH day, Amazon does it's magic and I test setting it up while I am on a conference call. The minute completes install starts flashing red. Hubster comes in yammering away sees flashing red, "oops" and backs out of office pronto. Take it into office. My cubicle is right next to one of the busiest pathways in the cube farm. Always hard to work with people laughing, talking loudly, etc. as they walk by. Again - flashing red while on call, now quiet when walking (quickly) past. Nice bit you can go into the app and set how it looks for different status'. Blinking makes me nuts and easy to go into app and turn the blink off. For office, when in presentation mode the default is purple and no one in my office caught on to that. So pop up app, click on the presentation mode setting and changed purple to red. Very easy to manage the display of the box. Get this little box as soon as you can. One of the best purchases you'll make.
Emuhawk
Purchased
Update March 2022: I am raising my rating from 3 to 5 stars, because all of the issues identified in my original review have now been solved through software updates. Teams can be used to set status from the client side now without any issues, no network privileges needed. And as of the latest update, there is the option to turn off the light in manual mode. With those issues solved it does exactly what I need, and after nearly two years of daily home office use it is still working great. Original review: I bought this for the home office to let others know when I'm on a call or otherwise unavailable. It's a terrific concept and almost very good in execution, but the few problems I've encountered are enough to knock off a couple of stars. First, and most importantly for me, I can't get it to integrate with Teams without network administrator access. My office has switched to heavy use of Teams in 2020 while we are all virtual, and I thought something linked to my Teams status would be perfect for alerting the family to my availability. In order to do this, though, I was surprised to learn upon installation that the software requires administrator access. Note that this is NOT referring to administrator access for your computer (which I have--I'm working off my own personal machine), but rather administrator access for your Teams account/network. In a massive org like mine, the odds of getting an administrator to sign off on granting access to a random app that hasn't been fully vetted and tested within our network is less than zero. So Teams integration is out, and the usefulness of the product is significantly decreased. It appears there was once a client-side Teams option, which I imagine is what I need, but this is now depreciated. The second big limitation is that in manual mode there is no way to just switch off the light. All the connected modes have the option of certain statuses turn the light off, but in manual mode the only options are to set the light to one of the color choices. This just seems like an oversight in the software--clearly the light is capable of turning off while the software is running--but it's an annoying one (particularly since I can't set up the link to Teams). Overall I still think it's a very useful idea but in need of further fine tuning. Since none of the issues are with the hardware but rather the software that controls it, I'm hopeful that it will improve over time with future updates.
Amazon Customer
PurchasedEarly review
This is the perfect device for open workstation offices where you might get interrupted by your coworkers when your on the phone. We don't have hardware phones at the desks so it's hard for people to know if your available or on the phone. This device works flawlessly with Skype for Business. Would highly recommend. Only downfall is the price.. it is much smaller than I thought it was going to be . .. but still very bright and colors are good!

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