Pivot product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 10
Top 1
Top 2
Top 3
Top 4
Average Ratings
Total Reviews
This insight is based on the data from the best seller products. The top 5 of them are:
Rixson 370 613 370 x 613 Center Hung Pivot, Brass Finish
Rixson 128-3/4 613 12875 x 613 Center Hung Pivot, Brass Finish
Stanley Hardware S530-017 150 Cafe Door Pivot in Brass
Glass Door Pivot Hinge - Satin Black (Pair)
Rixson 117-3/4 Pivot Set

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, the average rating for the product in question is 4.38, which indicates a generally positive customer sentiment. With a total of 144 reviews, it seems that a significant number of customers have shared their experiences with the product. The fact that the average rating is above 4 suggests that the majority of customers are satisfied with their purchase. However, without further information about the distribution of ratings, it is difficult to determine the exact level of satisfaction. It would be helpful to know the percentage of 5-star, 4-star, and lower-rated reviews to get a clearer picture of customer sentiment. Considering the category of the product is "Pivot," it would be beneficial to understand the specific features and characteristics of the product to provide more tailored advice. However, in general, it is important to continue monitoring customer feedback and addressing any concerns or issues raised by customers. This can help improve customer satisfaction and potentially lead to even higher ratings and positive reviews. Additionally, it would be wise to encourage customers to leave detailed reviews, as this can provide valuable insights for potential buyers and help build trust in the product. Responding promptly and professionally to customer feedback, whether positive or negative, can also demonstrate a commitment to customer satisfaction. Overall, while the average rating and total reviews indicate a positive customer sentiment, it is crucial to continuously strive for improvement and maintain a strong focus on customer satisfaction to ensure long-term success in the Amazon BSR (Best Sellers Rank) category.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
No Data
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, we can draw a few conclusions about the usage and potential customer profile for the product in question. Firstly, it seems that the product is primarily used in domestic settings, as indicated by the mentions of "grandkid," "kid," and "wife." This suggests that the target audience may be families or individuals looking for practical solutions within their homes. Secondly, the top three places where the product is used are the bathroom, cafe door, and general doors. This implies that the product is versatile and can be applied in various locations, both within and outside the home. This versatility could be a selling point for potential customers who value adaptability. Thirdly, the top two usages of the product are attaching a door on a clothes hamper and building. This indicates that the product can be used for both functional purposes, such as organizing laundry, and more creative applications, such as DIY projects or construction. This versatility in usage further supports the notion that the product appeals to a wide range of customers with different needs and interests. Based on these findings, it is likely that the target customer profile for this product includes individuals or families who value practicality, versatility, and creativity. They may be interested in finding innovative solutions for organizing their homes or engaging in DIY projects. To cater to this customer profile, it would be beneficial to highlight the product's adaptability, ease of use, and potential for creative applications in marketing materials. Additionally, showcasing real-life examples of how the product can be used in different settings, such as the bathroom, cafe doors, or even in building projects, could help attract and engage potential customers.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are hinge, door, instruction, screw, rivet. The most mentioned elements about hinge are break off within a month of regular use(11.76%), lightweight for(5.88%).
The top 5 positive reviews are hinge, product, install, instruction, quality. The most mentioned elements about hinge are solid(9.52%), fit good(4.76%).
break off within a month of regular use11.76%
lightweight for5.88%
fit good4.76%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it seems that the hinge is the most significant aspect of the Pivot category, with both the top con and pro aspects being related to it. However, the top 5 cons mentioned also include issues with the door, instructions, screws, and rivets. Overall, the sentiment analysis suggests that there are more negative aspects associated with the Pivot category, as the top 5 cons outweigh the top 1 pro. This indicates that there is room for improvement in the product development and selection process. To address the cons, manufacturers could focus on improving the quality of the instructions and materials used for the door, screws, and rivets. Additionally, they could consider incorporating more user-friendly features, such as easier installation processes or more durable components. On the positive side, the hinge seems to be a standout feature of the Pivot category, so manufacturers could consider emphasizing this aspect in their marketing and product development efforts. They could also explore ways to enhance the hinge's functionality or design to make it even more appealing to consumers. Overall, by addressing the cons and building on the pros, manufacturers can create a more competitive and desirable product in the Pivot category.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
No Data
No data

Based on the data provided, it seems that customers are motivated to buy the product in the Pivot category due to its unique features and benefits. The top feature that customers are looking for in this category is the product description, which suggests that customers are interested in learning more about the product before making a purchase. Some possible reasons why the product description is the top feature could be that customers want to know more about the product's features, benefits, and how it can solve their problems. They may also be looking for specific details such as size, weight, and materials used in the product. To optimize an Amazon listing for a product in the Pivot category, it is important to focus on creating a compelling product description that highlights the unique features and benefits of the product. This can be achieved by using clear and concise language, including high-quality images and videos, and providing detailed information about the product's specifications. Additionally, it may be helpful to include customer reviews and ratings to build trust and credibility with potential buyers. Finally, optimizing the product title, bullet points, and keywords can help improve the product's visibility and searchability on Amazon.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
bottom hinge 1 4 "1
bottom hinge 1 4 "
good instruction1
instruction good
sturdy enough1

Based on the limited information provided, it is difficult to provide a comprehensive analysis of customer expectations for the Pivot category. However, I can offer some general suggestions for sellers regarding product development prioritization and marketing promotion factors. Firstly, it is important for sellers to conduct market research and gather feedback from customers to better understand their expectations for products in the Pivot category. This can involve analyzing customer reviews, conducting surveys, and monitoring social media channels to identify common pain points and areas for improvement. Once sellers have a better understanding of customer expectations, they can prioritize product development efforts accordingly. This may involve investing in new features or technologies that address customer needs, improving product quality or reliability, or streamlining the user experience to make it more intuitive and user-friendly. In terms of marketing promotion factors, sellers should focus on highlighting the unique value proposition of their products in the Pivot category. This may involve emphasizing key features or benefits that differentiate their products from competitors, leveraging customer testimonials or case studies to build credibility, or offering promotions or discounts to incentivize purchases. Overall, the key to success in the Pivot category is to stay attuned to customer needs and preferences, and to continually iterate and improve products based on feedback and market trends. By doing so, sellers can build a loyal customer base and drive long-term growth and profitability.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.


Amazon Reviews

B Watson
Works great. My trim carpenter installed it with ease. I love that it stays open either direction. And that it shuts slowly, won't slam.
Item received not as pictured. Probably will return. Item has brushed steel cover plates, not brushed nickel finish. Cover plates also do not have the bulge geometry pictured, which is what I need in order to replace worn units of similar type. Shipped cover plates I received are flat in shape. I ordered from this item page: The item I received has brushed steel cover plates with four screw holes (not five as pictured in the listing). Cover plates are also an inch longer than pictured, does not meet my project needs. I am trying to replace worn cover plates with the 5 screw hole and plate "bulge" type. It appears to me I was shipped the wrong item because whoever shipped this at Amazon did not open the box to check the actual item. It appears to me that I was shipped the $48 steel version linked here: Either the listing from which I ordered needs an updated description and photo, or the warehouse personnel need to check exactly what they are shipping out by opening the parts box and looking, and not just check the box label. I am now behind on my project and have had my time wasted. I have attached photos of the item I received, which clearly does not match the photo shown in the Amazon listing. I would still like to order and receive the item pictured in the original listing. Try #1 did not work.
The lower hinge plates are not as pictured. It requires some modification to mount this hinge, both top and bottom, since it is not an exact replacement. The upper pin mount housing is slightly larger than the original, which requires filling the and re-drilling screw pilot holes, as well as remarking and shaving the top of the door and door frame to deep-set the plate. The old lower hinge was mounted on a metal L-bracket with 4 threaded screws. The new hinge assembly does not come with the metal l-bracket or threaded screws. The new hinge does line up correctly with the old plate - so you will need to save the old screws. If you are changing the finish, which I did, from brass to satin nickle, you will have to paint the old mounting bracket and screw heads before installing the door. Because the cover plate is flat, the hinge strikes the plate when the door locks in the open position. The old plate was convex and allowed for the hinge knuckle to swivel and lock open without striking the plate.
Awesome product. I used it for a hidden door bookcase. It worked like a champ. I will be using it again for sure.
Five StarsApr. 2016
works well in my application - swinging bookcase.
Slack MoFo
Five StarsJul. 2016
Rock Solid
Paul kramer
Five StarsMay 2015
Opus Maru
These work as advertised. They are bit pricey for what they are, but they are the only ones I could find that allow the tilt out panel to come all the way open (90 degrees)
Five StarsOct. 2015
Easy to install, works very well, and surprisingly compact.
Jason Ciaschi
Works greatApr. 2016
Works great, gave more room to my bathroom. I think they are a little overpriced, but the function is flawless.

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