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Pliers product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 13
2023/01/17
No Image
Average Ratings
4.8
Total Reviews
12,317
This insight is based on the data from the best seller products. The top 5 of them are:

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it seems that the average rating for pliers on Amazon is quite high at 4.76 out of 5. This indicates that customers are generally satisfied with their purchases of pliers from this category. Additionally, with a total of 12,317 reviews, it suggests that there is a significant number of customers who have purchased and reviewed pliers on Amazon. The high average rating and the large number of reviews indicate a positive trend in customer satisfaction. It implies that the majority of customers are happy with the quality, functionality, and overall performance of the pliers they have purchased. This level of satisfaction is a good sign for potential buyers who are considering purchasing pliers from this category. Based on this information, my advice would be to consider pliers from this category if you are in need of a reliable and well-regarded tool. However, it's always a good idea to read individual reviews to get a better understanding of specific features, potential limitations, and any other factors that may be important to you. Additionally, comparing different brands and models within the pliers category can help you make a more informed decision based on your specific needs and preferences.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is husband, the most commonly moment of use is everyday, the most common location is pocket, the most common behavior is gift give . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
Who
When
Where
What
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it is evident that the most frequently mentioned users of the product are the husband, friend, and father. This suggests that the product appeals to individuals who engage in various tasks that require the use of pliers, such as DIY projects or repairs. In terms of usage locations, the pocket is the most commonly mentioned place, followed by the house and car. This indicates that portability and convenience are important factors for customers when considering the use of pliers. The pocket suggests that users may require a compact and easily accessible tool for quick fixes on the go, while the house and car imply that pliers are commonly used for household repairs and automotive maintenance. The top two usages of the product are giving it as a gift and stripping wires. The high number of mentions for gifting suggests that the product is popular as a thoughtful present, possibly for occasions like birthdays or holidays. The significant number of mentions for wire stripping indicates that customers recognize the product's effectiveness in electrical work or other tasks that involve handling wires. Based on this analysis, the customer profile for this product could be someone who enjoys DIY projects, repairs, or general maintenance tasks. They may value portability, convenience, and versatility in their tools. This customer is likely to be someone who frequently engages in household repairs, automotive maintenance, or electrical work. They may also be someone who appreciates giving practical and useful gifts to their loved ones. To cater to this customer profile, it would be beneficial to emphasize the product's portability, durability, and versatility in marketing materials. Highlighting its effectiveness in wire stripping and showcasing its suitability for various tasks could also attract potential customers. Additionally, offering gift packaging or promotions during gift-giving seasons could further appeal to this customer segment.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are tool, plier, tip, spring, jaw. The most mentioned elements about tool are flimsy(0.53%), cheaply make(0.26%).
The top 5 positive reviews are tool, quality, plier, grip, jaw. The most mentioned elements about tool are good quality(6.02%), look sturdy(0.71%).
Cons
tool7.62%
flimsy0.53%
cheaply make0.26%
bulky0.18%
do not come with instruction0.18%
poorly make0.18%
plier6.49%
tip6.31%
spring3.24%
jaw3.24%
Pros
tool13.47%
good quality6.02%
look sturdy0.71%
convenient0.62%
well-made0.52%
solid0.43%
quality7.40%
plier7.30%
grip5.50%
jaw4.03%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it seems that the category of pliers has both pros and cons. Let's start with the cons. The most frequently mentioned con aspect, accounting for 7.62% of the mentions, is related to a specific tool. Additionally, the top five cons of vacuum are tool, plier, tip, spring, and jaw. This suggests that there may be issues with the functionality or design of these components in some pliers. On the other hand, the top pro aspect mentioned most, accounting for 13.47% of the mentions, is also related to a tool. This indicates that there are positive aspects to the functionality or effectiveness of this particular tool in pliers. Based on this information, it would be beneficial for product development and selection to focus on improving the quality and design of the tools, tips, pliers, grip, and jaws. Addressing these cons could enhance the overall user experience and satisfaction with pliers. Furthermore, it would be helpful to conduct further research and gather more specific feedback from users to identify the exact issues they face with these components. This will enable manufacturers to make targeted improvements and develop pliers that meet the needs and expectations of customers. In summary, the sentiment analysis suggests that while there are both pros and cons associated with pliers, there is room for improvement in terms of the tools, tips, pliers, grip, and jaws. By addressing these issues, manufacturers can enhance the overall quality and functionality of pliers, leading to greater customer satisfaction.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
TopicMentions
others40
extremely smooth flat jaw4
good quality2
close along the full length1
craftsmanship1

Based on the data provided, it seems that customers primarily buy pliers based on the product description, brand reputation, and recommendations from friends. However, the product description appears to be the most influential factor, with 47.86% of mentions. There could be several reasons why the product description is the top feature for buyers in this category. Firstly, a well-written and detailed product description helps customers understand the features, benefits, and potential uses of the pliers. It provides them with the necessary information to make an informed purchasing decision. Additionally, a clear and concise product description can instill confidence in the buyer, as it demonstrates that the seller has taken the time to accurately describe the product. Based on this information, here are a few suggestions for optimizing an Amazon listing in this category: 1. Focus on creating a compelling and informative product description: Ensure that the product description is detailed, highlighting the key features, specifications, and potential applications of the pliers. Use clear and concise language to make it easy for customers to understand. 2. Highlight the brand reputation: Emphasize any positive reviews, awards, or certifications that the brand has received. This can help build trust and credibility among potential buyers. 3. Encourage customer reviews and recommendations: Actively seek feedback from customers who have purchased the pliers and encourage them to leave reviews. Positive reviews and recommendations from satisfied customers can greatly influence the purchasing decisions of others. 4. Leverage social proof: If possible, include testimonials or endorsements from industry experts or influencers who have used and recommended the pliers. This can further enhance the credibility and desirability of the product. 5. Optimize keywords and search terms: Conduct thorough keyword research to identify the most relevant and popular search terms related to pliers. Incorporate these keywords strategically into the product title, bullet points, and product description to improve visibility in search results. Remember, optimizing an Amazon listing is an ongoing process. Continuously monitor customer feedback, analyze sales data, and make necessary adjustments to improve the listing's performance and attract more customers.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
2 year ago37
year ago
last long26
last long
last forever
know sooner15
sooner
along time ago7
long ago
long time ago
many year ago
awhile back
last lifetime7
last lifetime
last rest of lifetime
big6
big size
big
large
durable6
durable
wire stripper6
wire stripper
good wire stripper
wire cutter
wire strip easy
wire stripper strip wire quickly
large size5
big size
large size
size
last year5
last year

Based on the customer expectations mentioned, it seems that durability and longevity are the most important factors for customers when it comes to pliers. Customers want pliers that will last a long time, at least two years, and they want to know sooner rather than later if the pliers are not meeting their expectations. To meet these expectations, sellers should prioritize product development that focuses on creating pliers that are durable and long-lasting. This could involve using high-quality materials, improving the design to reduce wear and tear, and ensuring that the pliers are easy to maintain and repair. In terms of marketing promotion factors, sellers should emphasize the durability and longevity of their pliers in their marketing materials. They could highlight the materials used in the pliers, any special features that improve durability, and any testing or quality control measures that ensure the pliers will last a long time. Additionally, sellers could consider offering warranties or guarantees that cover the pliers for at least two years. This would give customers peace of mind and help build trust in the brand. Overall, by prioritizing product development that focuses on durability and longevity, and emphasizing these factors in their marketing materials, sellers can meet the expectations of customers looking for high-quality pliers that will last a long time.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.

FAQs

Amazon Reviews

PliersSept. 2021
These pliers are pretty good, there the right size for any job
Deven Ritchie
Purchased
Decent pliersDec. 2019
I like the low price, and the pliers grip well.
Scott Powell
Purchased
These are great tools, very useful. I've been buying craftsman tools since I was in high school when they had a lifetime guarantee. I highly recommend them
MH
Purchased
These did not disappoint, I needed a set of good channel locks after having another pair (different major brand) not up to the job. They broke and weren't great to begin with. These feel great, feel well made and I look forward to many years of use.
I like these tools there very sturdy.
Severo
Purchased
Muy buenasFeb. 2021
Bien
My other pair of pliers were worn out and these should last me a long time.
Chris Eubanks
Purchased
Good qualityFeb. 2020
Good quality
Salmon Slayer
Purchased
Good dealDec. 2019
High quality tools. I’m a craftsman guy.
Rusted pliersFeb. 2020
These were new but arrived with rust.

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