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Point of Sale product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 10
Top 1
Top 2
Top 3
Top 4
Average Ratings
Total Reviews
This insight is based on the data from the best seller products. The top 5 of them are:
QuickBooks Premier Edition 2007 [OLDER VERSION]
QuickBooks Pro 2007 for Mac (Mac) [OLD VERSION]
Pos Maid - Pos Software (Ships on a USB Flash Drive)
Salon Maid - Salon Software (Ships on a USB Flash Drive)
Professional POS Software and Inventory Control, No Monthly Fees, Free Support & Updates - CashFootprint Retail Point of Sale Software by LotHill Solutions - Professional Edition

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it seems that the product in question has an average rating of 3.52 out of 5 stars, with a total of 151 reviews. The product falls under the category of Point of Sale on Amazon's Best Sellers Rank (BSR). Looking at the average rating, it appears that the product has received mixed reviews from customers. While some customers may be satisfied with the product, others may have had issues or concerns. However, it's important to note that 151 reviews may not be a large enough sample size to draw definitive conclusions about customer satisfaction. If you're considering purchasing this product, it may be helpful to read through some of the reviews to get a better understanding of what customers liked and disliked about it. Additionally, you may want to consider looking at other products in the Point of Sale category to see if there are other options that may better meet your needs. Overall, it's important to do your research and read reviews before making a purchase to ensure that you're getting a product that meets your expectations and needs.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is client, the most commonly moment of use is everyday, the most common location is college, the most common behavior is business . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it seems that the top users of the Point of Sale product are clients, accountants, and sons. The top places where this product is used are college, office, and church. The top usage of the product is for business and run purposes. From this data, we can infer that the product is likely used by small business owners, students, and individuals who need to manage financial transactions. The fact that it is used in college and church settings suggests that it may also be used for fundraising or other types of financial management in non-profit organizations. To better understand the customer profile, it would be helpful to gather more information about the specific industries and types of businesses that are using the product. This could help to identify any specific needs or pain points that the product is addressing, and could inform future marketing and product development efforts. In terms of suggestions, it may be helpful to focus on targeting small business owners and students, as these appear to be the primary users of the product. Additionally, highlighting the product's versatility and ability to be used in a variety of settings (such as college and church) could help to expand its customer base. Finally, gathering feedback from current users could help to identify areas for improvement and inform future product development efforts.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are software, install, interface, user interface, invoice template. The most mentioned elements about software are bad(2.33%), basic(2.33%).
The top 5 positive reviews are software, program, product, interface, invoicing. The most mentioned elements about software are good(6.38%), easy to use(2.13%).
Industrial & Scientific > Retail Store Fixtures & Equipment > Point-of-Sale (POS) Equipment & Accessories > Point of Sale
not as user friendly2.33%
user interface4.65%
invoice template2.33%
easy to use2.13%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it appears that the software aspect of Point of Sale systems is both the most commonly mentioned pro and con. This suggests that the quality of the software is a critical factor in determining the overall satisfaction of users with these systems. The top cons mentioned include issues with installation, interface, user interface, and invoice templates. These issues may be related to the software itself or to the way it is implemented and presented to users. On the other hand, the top pro mentioned is also software, which suggests that when the software is working well, it can be a significant advantage for users. To improve the development and selection of Point of Sale systems, it may be helpful to focus on improving the quality and usability of the software. This could involve investing in better development processes, user testing, and user interface design. Additionally, it may be helpful to provide more comprehensive training and support for users to help them navigate any issues they encounter with the software. Overall, the data suggests that Point of Sale systems have the potential to be highly effective tools for businesses, but that the quality of the software is a critical factor in determining their success. By focusing on improving the software and providing better support for users, developers and vendors can create more effective and satisfying products.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.

Based on the information provided, it seems that customers are buying a product in the Point of Sale category, but the specific product is undefined. However, the product description is mentioned 100% of the time, indicating that it is the top feature that motivates buyers to make a purchase. There could be several reasons why the product description is so important to buyers. For one, it may provide crucial information about the product's features, benefits, and specifications. It could also help customers understand how the product works and how it can solve their problems or meet their needs. Additionally, a well-written product description can build trust and credibility with potential buyers, making them more likely to make a purchase. To optimize an Amazon listing based on this data, it would be important to focus on creating a clear, concise, and compelling product description. This could involve highlighting the key features and benefits of the product, using persuasive language to appeal to buyers' emotions, and including high-quality images and videos to showcase the product in action. It may also be helpful to conduct keyword research to identify the most relevant and popular search terms for the product, and to incorporate these keywords strategically throughout the listing to improve its visibility and search rankings.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
customer data menu1
customer data menu
debug prove out1
debug prove out
more disclosure
discount to loyal customer1
discount loyal customer
early version less complicated1
early version less complicated
form generation quote good1
form generation quote good

Based on the information provided, it is unclear what specific customer expectations are for the Point of Sale category. However, in general, customers expect a Point of Sale system to be efficient, user-friendly, and reliable. They want a system that can process transactions quickly and accurately, with minimal downtime or technical issues. Additionally, customers may expect features such as inventory management, reporting, and integration with other systems. To prioritize product development, sellers should focus on addressing the most common pain points and requests from customers. This may involve improving the speed and accuracy of transactions, adding new features such as mobile payments or loyalty programs, or enhancing the user interface to make it more intuitive and user-friendly. In terms of marketing promotion factors, sellers should emphasize the benefits of their Point of Sale system, such as increased efficiency, improved customer experience, and better data management. They should also highlight any unique features or capabilities that set their system apart from competitors. Additionally, sellers should consider offering promotions or discounts to incentivize customers to try their system and provide feedback for further improvement.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.


Amazon Reviews

what I like about this system is nothing.. the only way to get support is through email and they will get back to you the next business day, if you void a ticket it does not subtract it from the stylist’s sales so keeping voids is a must or if your stylist s work on commissions they can just toss it in the garage because you will not know. Oh the time clock feature has issues as well. Oh and “they r working on them”. Yea right
You would think that simply emailing an invoice to your clients would be a standard feature. However this is not the case. The option to 'Email Invoice' is available, but when chosen, launches browser and attempts to log into Intuit Business Services wherein the Login Failed, service not supported. Also, the invoice templates are ugly, amateurish looking and not easily customizable. At this price you would expect more. This software is definitely for the novice business user. Use Peachtree or MS Small Business Accounting instead.
Cuato usuario tienes este punto de venta?
Dexter Pinder
I didn’t receive my license number or product number for cd
Overly complicated and extremely unintuitive. I purchased this to simplify our system and increase productivity but it has slowed us down by at least 50%. The homepage looks like a preschool reader and to build a new work order you have to start by entering the customer information in a small box over halfway down the page. I admit that I haven't doesn't a lot of time learning the system, but that's because I was told how simple and intuitive it was. We are the busiest shop in our field for literally 100+ miles in any direction and I don't have time to spend hours studying like I'm back in college or high school, especially when I'm going to have to train employees as well.
My pos was broken and I needed new system. I got an offer $3600 for a new system which is cloud based. No thank you. I bought POS Maid from Amazon. POS Maid is pretty good than I expected. It was very easy to setup and use. I strongly recommend this product.
Just terribleJun. 2018
Easily the most glitchy pos system I've ever used. Decently tech savvy, but I've been running into constant problems with the software at 3 locations I purchased it for. I've been actively trying to fix one system for almost a week. I've called 4 separate times, each time the wait time to speak to a person is 100 plus minutes. So I'm assuming everyone is having the same issues. I highly doubt I will ever use this again.
Don't Upgrade.... Besides everything being on one screen it seems not much has changed since 2004 version, which we where forced to upgrade out of if we wanted to keep using payroll. One major problem is we have 2 companies and now- with the new edition -our server has to have Quickbooks open for multiple users to access the file (which also takes one of the licenses). If 2 users want to work in the other file they cannot. Trying to talk with a Quickbooks represenative about this issue is like hitting your head against the wall, although they are nice. One will have you install it one way and the other the next way and neither way gets you to a better solution. Anyway, overall Quickbooks is a good value for the money if this is your first software package, but I don't think it is worth an upgrade even from QB 2004 .
Glenn V. Bell
I found this product to be very adequate in its performance and it is very easy to install and log on to.
I have been using Quickbooks for 15 years and can tell you that they have come a long way with many improvments over the years. I have helped many people with both business and personal record keeping get started with Quickbooks and have not hardly found one who did not say that they didn't realise how easy bookwork could be until they tried these products. I have started using Quickbooks Premier 2007 and can tell you that the Google search has been a lifesaver when it comes to finding past information. It is so much easier than searching through invoices or bills to find information that someone else needs from a month or a year ago. I will be recommending to everyone I talk to about bookkeeping that this is the best Quickbooks to buy. To the designers of Quickbooks, I say, "Keep up the good work!" and "Thanks". To all others I can only say try it you will not believe how easy it is to use.

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