Racks & Cabinets product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 9
2023/01/06
Top 1
Top 2
Top 3
Top 4
Average Ratings
4.6
Total Reviews
2,049
This insight is based on the data from the best seller products. The top 5 of them are:

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it appears that the product in question has a total of 2049 reviews on Amazon, but the average rating is not available (NaN). The product falls under the category of Racks & Cabinets. Without knowing the average rating, it is difficult to determine the level of customer satisfaction with the product. However, the fact that there are over 2000 reviews suggests that the product is popular and has been purchased by many customers. If you are considering purchasing this product, it may be helpful to read through some of the reviews to get a better sense of what customers are saying about it. Look for patterns in the reviews, such as common complaints or praises, to help you make an informed decision. Additionally, it may be worth considering other products in the same category to see if there are similar options with higher average ratings. Don't be afraid to do some research and compare products before making a purchase.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is client, the most commonly moment of use is christmas, the most common location is rack, the most common behavior is home networking . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
Who
When
Where
What
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it seems that the majority of users who mention this product are clients, followed by wives and girlfriends. This suggests that the product may be more commonly used in a professional or business setting, rather than in a personal or recreational context. In terms of where the product is used, the top three locations mentioned are racks, home labs, and basements. This suggests that the product is likely used for storage and organization purposes, rather than as a decorative or aesthetic item. The top two uses of the product are for home networking and audio equipment, which further supports the idea that the product is used for practical purposes rather than as a decorative item. Based on this data, it seems that the ideal customer profile for this product would be someone who is interested in organizing and optimizing their home or professional network setup. They may be someone who works in IT or a related field, or someone who is passionate about technology and wants to ensure that their equipment is properly stored and maintained. To appeal to this customer profile, it may be helpful to emphasize the practical benefits of the product, such as its ability to improve network performance and reduce clutter. Additionally, highlighting the durability and reliability of the product may be important, as these are likely key concerns for customers who are investing in a high-quality rack or cabinet.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are instruction, rack, shelf, screw, product. The most mentioned elements about instruction are are not great(2.02%), bad(1.44%).
The top 5 positive reviews are rack, shelf, product, instruction, assembly. The most mentioned elements about rack are solid(11.92%), is not hard to put together(3.49%).
Cons
instruction16.43%
are not great2.02%
bad1.44%
lack1.44%
not clear1.15%
okay0.86%
rack11.24%
shelf5.19%
screw4.03%
product3.75%
Pros
rack25.29%
solid11.92%
is not hard to put together3.49%
good quality3.05%
fit well1.16%
great size1.16%
shelf11.48%
product7.41%
instruction5.67%
assembly4.65%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it seems that the most commonly mentioned con aspect in the category of Racks & Cabinets is instruction, accounting for 16.43% of the mentions. Additionally, the top five cons mentioned for vacuum are instruction, rack, shelf, screw, and product. On the other hand, the top pro aspect mentioned most is rack, with a percentage of 25.29%. The top five cons of the tip are rack, shelf, product, instruction, and assembly. Based on this information, it appears that the instruction aspect is a significant concern for customers across different products within the Racks & Cabinets category. This suggests that there might be room for improvement in terms of providing clearer and more comprehensive instructions for assembly or use. On the positive side, the rack aspect is highly regarded by customers, indicating that it is a desirable feature in Racks & Cabinets. This could be an area to focus on when developing or selecting products within this category. To improve product development and selection, it would be beneficial to address the cons mentioned, such as improving the quality of instructions, ensuring the durability and functionality of racks, shelves, and screws, and enhancing the overall product experience. Additionally, it would be wise to capitalize on the positive aspect of racks, potentially by offering a variety of rack options or innovative designs that cater to different customer needs. By addressing the cons and emphasizing the pros, product developers and selectors can enhance customer satisfaction and create a more appealing range of Racks & Cabinets products.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
TopicMentions
others2
option of adjust the shelf by alter the side piece with the screw1
25 rack screw1
adjustable depth1
come with 2 shelf1

Based on the data provided, it seems that customers are primarily motivated by price and product description when purchasing racks and cabinets. The fact that price was mentioned in 50% of responses suggests that customers are looking for a good deal and are willing to shop around to find the best price. However, the fact that product description was mentioned in 44.44% of responses indicates that customers are also looking for detailed information about the product before making a purchase. One reason why product description may be the top feature is that racks and cabinets come in a variety of sizes and styles, and customers need to know exactly what they are getting before making a purchase. A detailed product description can help customers understand the dimensions, materials, and features of the product, which can help them make an informed decision. To optimize an Amazon listing for racks and cabinets, it is important to focus on both price and product description. The price should be competitive with other sellers, but the product description should also be detailed and informative. This can include information about the dimensions, materials, weight capacity, and any special features of the product. Including high-quality images and customer reviews can also help to build trust with potential buyers and increase sales.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
good instruction8
instruction good
good instruction
extra screw4
more screw
cable management3
cable management
cable management feature
good cable management options.more
another shelf2
more shelf
bottom2
bottom
top or bottom
caster2
caster
deep2
deep
not deep
extend depth2
adjust depth
depth adjustable
more2
more
more mounting bracket screw2
more mounting screw
more rack mount screw

Analysis of Customer Expectations for Racks & Cabinets: Based on the customer feedback, it is evident that there are a few key expectations that customers have for racks and cabinets in this category. The most frequently mentioned expectation is the need for good instructions, which was mentioned eight times. This suggests that customers value clear and detailed instructions that help them assemble and install the product easily. Another expectation that emerged from the feedback is the desire for an extra screw. This was mentioned four times, indicating that customers appreciate having spare parts included with their purchase. This can be seen as a proactive measure to address any potential issues that may arise during installation. Cable management is another important consideration for customers, as it was mentioned three times. This suggests that customers value racks and cabinets that provide effective solutions for organizing and concealing cables. This feature can greatly enhance the overall functionality and aesthetics of the product. Suggestions for Product Development Prioritization: 1. Improve Instruction Manuals: Invest in creating comprehensive and user-friendly instruction manuals that provide step-by-step guidance for assembly and installation. Clear diagrams, labeled parts, and troubleshooting tips can greatly enhance the customer experience. 2. Include Spare Parts: Consider including extra screws or other commonly needed parts with each purchase. This proactive approach can help customers feel more confident about their purchase and address any potential issues that may arise during installation. 3. Enhance Cable Management Solutions: Focus on developing racks and cabinets that offer effective cable management solutions. This can include features such as built-in cable channels, hooks, or clips to help customers organize and conceal their cables neatly. Marketing Promotion Factors: 1. Highlight Clear Instructions: Emphasize the quality and clarity of the instruction manuals in marketing materials. Showcase how easy it is to assemble and install the product with the help of detailed instructions, ensuring customers feel confident in their ability to set up the racks and cabinets. 2. Stress Spare Parts Inclusion: Promote the inclusion of spare parts as a value-added feature. Highlight how this ensures a hassle-free installation experience and provides peace of mind to customers. 3. Showcase Cable Management Solutions: Highlight the cable management features of the racks and cabinets in marketing materials. Demonstrate how these solutions can help customers maintain a clean and organized workspace, reducing clutter and improving overall functionality. By addressing these customer expectations and incorporating them into product development and marketing strategies, sellers can better meet the needs of their customers and differentiate themselves in the market.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.

FAQs

Amazon Reviews

B
Purchased
Great productJan. 2023
Easy to setup and video directions are easy to follow.
Set it up and forget it , does its job
mkdbaby
Purchased
Missing PartOct. 2022
My rack came with one horizontal bar missing.I contacted Navepoint and they agreed to send a replacement. Unfortunately, I never received the replacement. Poor after sales support. Device not very sturdy. locks do not align easily.
Rob B.
Purchased
Rack is very heavy duty but I was disappointed it showed up scratched
Rob Hart
Purchased
I purchased this rack with intentions of using it with the hinge feature. Unfortunately the way the pin release is, you cannot use the top or bottom "U" space. The screw connectors that snap into the squares collide with the pins. We ended up just turning it around and not using it as a hinged solution. The paint also seemed to be chipping off in spots so I felt the quality just wasn't there.
alruf
Purchased
Overall the NavePoint 9U Wall Mount IT Open Frame 19 Inch Rack with Swing Out Hinged Gate appears to be sturdy and well built however I had to use something else for my build as I could not fit an APC AP7900 PDU. The PDU measures 449mm wide (including the brackets) while the front opening of the Navepoint rackmount is 446mm. Based on a wikipedia article, the ideal or correct opening should be 450mm. My PDU fits well in other Navepoint rackmounts so I am guessing this is a quality issue with this item or this model (not sure) which I did not catch until now. Given I purchased this in January I can no longer return it otherwise I would as I can't use it for my purposes. I expected better from Navepoint.
Starksw
Purchased
This makes it makes it easy to get to everything. It is sturdy. This holds several devises. I have it in a walk-in closet just below a shelf. I put the router above it. I will build a shelf below it to put a computer with hard drives. The latches don’t work very well all the time. But you can swing the front in either direction. If you want to change the direction the other latches seem to find the hole better. I don’t know why.
Simple to assemble, sturdy as a heifer on milking day. Would recommend / purchase again in a minute! Quality made, not cheap Chinese construction. Attention to detail. Thanks!
Alan Bell
Purchased
I ordered the 9U 18" depth version. I was marginally worried about the reviews that said the hinges were difficult to access and the braces can block deeper devices form swinging out. Neither of those proved to be true in the model I got. The latches are accessed from the outside of the rack, so the number of devices have no effect on accessibility. The braces are small enough that as long as you a shorter device in the top and bottom, you should have no issues. I tend to put my patch panels at the top anyway. The larger versions of this rack might still suffer from this brace issue as the likely have larger braces. The only issue had was that one of the assembly screws cross threaded and will not budge. The other screws are all good, so it's not really effecting the unit at all.
TB
Purchased
SturdyMar. 2019
Sturdy, easy install. Only issue I had was with the pins for the swinging door. They were a little difficult to line up.

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