Surveillance Video Recorders product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 10
Top 1
Top 2
Top 3
Top 4
Average Ratings
Total Reviews
This insight is based on the data from the best seller products. The top 5 of them are:
REOLINK 4K 8Ch Network Video Recorder for Home Security Camera System, Work with 4K/5MP/4MP HD Reolink IP Cameras PoE NVR, 24/7 Recording to Pre-Installed 2TB Hard Drive, RLN8-410

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it seems that the Surveillance Video Recorders product on Amazon has a relatively high customer satisfaction rating with an average rating of 4.3 out of 5 and a total of 1921 reviews. This suggests that the product is well-liked by customers who have purchased it and that it is likely to be a good choice for those in need of a surveillance video recorder. However, it is important to note that customer satisfaction can be influenced by a variety of factors, such as price, features, and ease of use. Therefore, it may be helpful to read through some of the reviews to get a better understanding of what customers like and dislike about the product. In terms of advice, if you are considering purchasing a surveillance video recorder, it may be helpful to do some research on different brands and models to find one that meets your specific needs and budget. Additionally, be sure to read through customer reviews and ratings to get a better sense of the product's strengths and weaknesses before making a purchase.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is family, the most commonly moment of use is night, the most common location is house, the most common behavior is replacement . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, we can draw several conclusions about the usage and preferences of customers for the Surveillance Video Recorders product. Firstly, it is evident that the product is primarily used within personal settings, with the house being the most mentioned location. This suggests that customers are interested in using the product for home security purposes, such as monitoring their property and ensuring the safety of their family. Secondly, the data indicates that customers also find value in using the product for business purposes, as it was mentioned in relation to businesses and shops. This suggests that the Surveillance Video Recorders are sought after for commercial security needs, such as monitoring store premises or office spaces. Regarding the usage of the product, the top two mentions were for replacement and remote viewing. This implies that customers are likely looking for a reliable and efficient solution to replace their existing surveillance systems or to remotely access and monitor the recorded footage. Based on these findings, we can suggest a potential customer profile for the Surveillance Video Recorders. The ideal customer may be someone who values the safety and security of their loved ones, as indicated by the high mentions of family. They may also be business owners or managers who prioritize the security of their commercial spaces. Additionally, customers who are looking for a convenient and user-friendly solution for remote viewing and monitoring may find this product appealing. To cater to this customer profile, it would be beneficial to emphasize the product's features that enhance home and business security, such as high-resolution recording, motion detection, and easy remote access. Marketing efforts could focus on the product's reliability, ease of use, and the peace of mind it provides to both families and business owners. Furthermore, offering additional services or features that align with the customer profile, such as cloud storage for recorded footage or integration with smart home systems, could enhance the product's appeal and provide added value to potential customers. Overall, understanding the usage patterns and customer preferences revealed by the data can help tailor marketing strategies and product development to better meet the needs of the target audience.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are app, dvr, camera, product, software. The most mentioned elements about app are bad(1.46%), crash(0.73%).
The top 5 positive reviews are app, setup, setup up, system, product. The most mentioned elements about app are work good(2.26%), good(1.22%).
would not work0.73%
work good2.26%
user friendly0.87%
easy to set up0.52%
setup up7.30%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it seems that the most common complaint about Surveillance Video Recorders is related to the app, which is mentioned as a con in both the top 1 and top 5 aspects. On the other hand, the top pro aspect mentioned is also related to the app, which suggests that a good app can be a significant selling point for these products. Other common cons mentioned include issues with the DVR, camera, and software, as well as difficulties with setup and the overall product. It's worth noting that the language used to describe these cons is generally negative, indicating that users are not satisfied with these aspects of the product. To improve product development and selection, manufacturers should focus on addressing the issues with the app, DVR, camera, and software. They should also work to make the setup process as easy as possible for users. Additionally, they could consider adding features that would make the product more user-friendly and intuitive, such as voice control or automatic updates. Overall, it's clear that there is room for improvement in the Surveillance Video Recorder category. By addressing the most common complaints and focusing on user experience, manufacturers can create products that are more appealing to consumers and better meet their needs.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
user friendly1

Based on the data provided, it seems that customers primarily buy surveillance video recorders based on the product description. This suggests that customers are highly influenced by the information provided about the product, such as its features, specifications, and capabilities. A well-written and detailed product description can effectively communicate the benefits and functionalities of the surveillance video recorder, which helps customers make informed purchasing decisions. Some reasons why the product description is the top feature could be: 1. Clarity: A clear and concise product description helps customers understand what they can expect from the surveillance video recorder, including its features, performance, and compatibility. 2. Trustworthiness: A comprehensive product description builds trust by providing accurate and reliable information about the product, addressing potential concerns or questions customers may have. 3. Differentiation: A well-crafted product description can highlight unique features or advantages of the surveillance video recorder, setting it apart from competitors and making it more appealing to customers. Based on this information, here are some suggestions for Amazon listing optimization: 1. Focus on Product Description: Ensure that the product description is detailed, informative, and engaging. Highlight the key features, technical specifications, and benefits of the surveillance video recorder to capture customers' attention. 2. Use High-Quality Images: Include high-resolution images that showcase the product from different angles, demonstrating its design, size, and functionality. Visuals can enhance the product description and provide a better understanding of the product. 3. Customer Reviews: Encourage customers to leave reviews and ratings for the surveillance video recorder. Positive reviews can reinforce the product's credibility and help potential buyers make confident decisions. 4. Competitive Pricing: While price was mentioned as a factor, it is not the top motivator. However, it is still important to ensure that the product is competitively priced compared to similar offerings in the market. By optimizing the product description, utilizing high-quality visuals, leveraging customer reviews, and maintaining competitive pricing, sellers can enhance their Amazon listings and attract more customers to purchase surveillance video recorders.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
app improve3
mobile app improvement
app use major enhancement
improvement to app
last long3
last long
app good2
app good
app work good
good motion detection2
improve motion detection algorithm
motion detection
more improvement
access dvr directly from browser1
access dvr directly from browser
back on line1
back on line

Analysis of Customer Expectations for Surveillance Video Recorders: Based on the customer feedback provided, it is clear that customers have certain expectations for surveillance video recorders. The most common expectation mentioned is that the app associated with the product should be good. This indicates that customers value a user-friendly and efficient mobile application that allows them to control and access their surveillance video recordings easily. Additionally, customers have expressed a desire for app improvements. This suggests that they may have encountered issues or limitations with the current app and are looking for enhancements to improve their overall experience. It is crucial for sellers to address these concerns and actively work on refining their app to meet customer expectations. Furthermore, the mention of "last" in the feedback could imply that customers expect the surveillance video recorder to have a long-lasting and durable build. This suggests that customers value reliability and longevity in their purchase. Suggestions for Product Development Prioritization: 1. App Enhancement: Given the importance of the app in customer satisfaction, it should be a top priority for product development. Sellers should invest in improving the app's functionality, user interface, and overall performance. Regular updates and bug fixes should be implemented to address any issues reported by customers. 2. Durability and Reliability: Customers' expectation for a long-lasting product should be taken into account during product development. Sellers should focus on using high-quality materials and ensuring that the surveillance video recorder is built to withstand various environmental conditions. Conducting rigorous testing and quality control measures can help ensure the product's durability. 3. Integration and Compatibility: Consider integrating the surveillance video recorder with other smart home devices or security systems. This can enhance the overall user experience and provide customers with a more comprehensive security solution. Compatibility with popular platforms and protocols should also be prioritized to cater to a wider range of customers. Marketing Promotion Factors: 1. Highlight App Features: In marketing campaigns, emphasize the user-friendly nature of the app, showcasing its intuitive interface, remote access capabilities, and ease of use. This will attract customers who value convenience and simplicity in managing their surveillance video recordings. 2. Emphasize Durability: Promote the product's build quality, emphasizing its ability to withstand harsh conditions and provide long-lasting performance. This will appeal to customers who prioritize reliability and want a product that will serve them well over an extended period. 3. Customer Testimonials: Utilize customer testimonials and reviews to showcase positive experiences with the product. This can help build trust and credibility among potential buyers, as they can see real-life examples of satisfied customers. By addressing customer expectations through product development prioritization and effective marketing promotion, sellers can enhance customer satisfaction and gain a competitive edge in the Surveillance Video Recorders category.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.


Amazon Reviews

Trinity Lea
Great productSept. 2020
Great product!
M H.
Don’t buy this trash! No live tech support! Is Zosi a “real company?”
does what it said it would do
I used this product to replace an old DVR.
DVRJul. 2021
Great value great price
Exactly what I was looking for to replace what I had. Only downfall is that the new system doesn't come with a fan in it to keep the machine cool.
momtas yusef
It was very easy to set up the DVR and I download the app after two days it says offline I thought maybe my internet cable or something wrong with my network this is two weeks I keep deleting the app and downloading a again then after two days offline!! I think it's something wrong with their server. I don't recommend this brand of DVR don't waste your money like I did always get popular brands.
Charles u.
It records and plays back as it should in whatever quality your cameras are well enough. The GUI is a nightmare. The translation is lacking too. I have yet to find a PC based control program, only the app. Connections are a pain because BNCs in close quarters are no fun. Connect it all up well before you power up. It wants to go through it's setup process from the get go. Have a tablet or phone at the ready too. Took some doing (about an hour) but I got it running. It does do some things well even if you have to struggle through the GUI. Seriously, poke around and take notes first. Masking and motion detect are a given. Have to try the HUMAN detection and facial rec. We'll see. Lasted a month and stopped displaying video input.
Janet D.
Plugged in a 2 T rebuilt hard drive purchased on Amazon and all works great.

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