Wheelchairs product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Total ASIN: 12
2023/01/20
Top 1
Top 2
Top 3
Top 4
Average Ratings
4.5
Total Reviews
16,772
This insight is based on the data from the best seller products. The top 5 of them are:
Cruiser III Light Weight Wheelchair with Flip Back Removable Arms, Adjustable Height Desk Arms, Elevating Leg Rests, 16"
B002VWK2NK
Drive Medical Blue Streak Wheelchair with Flip Back Desk Arms, Elevating Leg Rests, 20 Inch Seat
B008KMKVEK
Drive Medical EXP19LTBL Lightweight Expedition Folding Transport Wheelchair with Hand Brakes, Blue
B00X3S3IX2
Drive Medical TR39E-SV Lightweight Folding Transport Wheelchair with Swing-Away Footrest, Silver
B09CLXWXDN
Medline Lightweight Transport Wheelchair with Handbrakes, Folding Transport Chair for Adults has 12 inch Wheels, Blue
B09X7YP19M

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the data provided, it seems that the average rating for wheelchairs on Amazon is 4.49, which indicates a relatively high level of customer satisfaction. With a total of 16,772 reviews, it suggests that there is a significant number of customers who have purchased and reviewed wheelchairs on the platform. The high average rating implies that the majority of customers are satisfied with their wheelchair purchases. This could be attributed to factors such as product quality, functionality, comfort, and durability. It's encouraging to see such positive feedback from a large number of customers, as it indicates that the majority of people who buy wheelchairs on Amazon have had a positive experience. Based on this information, my advice would be to continue focusing on maintaining the quality and reliability of the wheelchairs offered. It's important to consistently meet or exceed customer expectations to ensure continued satisfaction. Additionally, actively engaging with customers by responding to their reviews, addressing any concerns or issues, and providing excellent customer service can further enhance the overall experience. Furthermore, it would be beneficial to regularly monitor customer feedback and reviews to identify any potential areas for improvement. This could involve analyzing common themes or issues raised by customers and taking proactive steps to address them. By continuously striving to enhance the product and customer experience, it is possible to maintain and even improve the high level of customer satisfaction observed in the data.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Customer Profile
The consumer group most commonly mentioned is mother, the most commonly moment of use is everyday, the most common location is car, the most common behavior is travel . By focusing on these key consumer characteristics, it is possible to identify pain points associated with consumer usage scenarios.
Who
When
Where
What
X-axis:topic. Y-axis:mentions. Red:reviews of 1-3 stars. Green:reviews of 4-5 stars

Based on the data provided, it is evident that the top three users of the wheelchair product are the mother, husband, and father. The mother has the highest number of mentions, followed by the husband and then the father. This suggests that the product is primarily used by family members, indicating a strong focus on providing mobility solutions for individuals with limited mobility within their immediate family circle. In terms of the top three places where the product is used, the car takes the lead with the highest number of mentions, followed by the trunk and the house. This indicates that the wheelchair is commonly used for transportation purposes, particularly in vehicles. The high number of mentions for the trunk suggests that the product is portable and can be easily stored in the car for travel purposes. Additionally, the mentions of the house indicate that the wheelchair is also used for indoor mobility within the home environment. Regarding the usage of the product, the top two mentions are travel and transportation. This further emphasizes the importance of the wheelchair for individuals who require assistance with mobility while on the move. The mentions of travel suggest that the product is commonly used for trips and outings, indicating a need for a portable and versatile wheelchair. Based on this analysis, the customer profile for this wheelchair product can be described as individuals who require mobility assistance and their immediate family members who are involved in their care. The product is primarily used for transportation purposes, particularly in cars, and is valued for its portability and ease of use. To cater to this customer profile, it would be beneficial to focus on features such as lightweight design, foldability, and easy maneuverability. Additionally, providing accessories or add-ons that enhance the product's compatibility with cars and other modes of transportation could be advantageous.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Customer Sentiment
The top 5 negative reviews are chair, wheel, seat, brake, wheelchair. The most mentioned elements about chair are do not work(0.71%), small(0.71%).
The top 5 positive reviews are chair, wheelchair, seat, transport chair, product. The most mentioned elements about chair are light(6.19%), solid(4.84%).
Cons
chair14.77%
do not work0.71%
small0.71%
narrow0.65%
hard to move0.54%
come apart0.43%
wheel14.01%
seat5.42%
brake4.79%
wheelchair4.45%
Pros
chair33.18%
light6.19%
solid4.84%
easy to use4.04%
comfortable3.97%
good quality2.94%
wheelchair11.75%
seat4.39%
transport chair3.24%
product3.14%
Product pros and cons based on Amazon reviews. Consumers' sentiments which represent their opinions are identified using AI.

Based on the data provided, it seems that the most frequently mentioned con aspect in the category of wheelchairs is the chair itself, accounting for 14.77% of the mentions. Additionally, the top five cons mentioned are the chair, wheel, seat, brake, and wheelchair. On the other hand, the top pro aspect mentioned most is the chair, accounting for 33.18% of the mentions. From this information, we can conclude that the chair is a significant aspect of both positive and negative feedback in the category of wheelchairs. It is worth noting that the chair is mentioned as both a pro and a con, indicating that it plays a crucial role in users' experiences. To improve product development and selection in this category, it would be beneficial to focus on addressing the cons related to the chair, wheel, seat, brake, and wheelchair. This could involve enhancing the comfort and ergonomics of the chair, ensuring the durability and functionality of the wheels, improving the seat design for better support, and enhancing the braking system for increased safety. Additionally, it would be valuable to gather more specific feedback from users regarding their experiences with these aspects. This could be done through surveys, user testing, or engaging with wheelchair users to understand their needs and preferences better. By addressing the cons and building upon the positive aspects, manufacturers can develop wheelchairs that provide a more comfortable and reliable experience for users. This would ultimately lead to increased customer satisfaction and improved selection options in the market.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation
Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.
TopicMentions
others31
lightweight26
large back wheel8
weight7
light5

Based on the data provided, it seems that customers are primarily motivated to buy wheelchairs based on the product description. This makes sense, as a wheelchair is a significant investment and customers want to ensure that they are getting a product that meets their needs. The fact that price and recommendations from friends are also mentioned suggests that these factors may also play a role in the decision-making process, but they are not as important as the product description. Some possible reasons why the product description is the top feature could include the level of detail provided, the quality of the images, and the overall clarity of the information presented. Customers want to know exactly what they are getting when they purchase a wheelchair, and a well-written product description can help to provide that information. In terms of suggestions for Amazon listing optimization, it would be important to focus on creating a detailed and informative product description that highlights the key features and benefits of the wheelchair. This could include information about the materials used, the weight capacity, the dimensions, and any special features or accessories that are included. Additionally, high-quality images that show the wheelchair from multiple angles can help to give customers a better sense of what they are buying. Finally, including customer reviews and ratings can help to build trust and credibility with potential buyers.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Customer Expectations
By understanding the specific reasons, manufacturers and retailers can develop products and marketing strategies that effectively address these needs and wants.
TopicMentionsReview Snippets
lighter18
lighter
big wheel17
wheel big
big wheel
wheel large
large wheel
big back wheel
brake lock12
lock brake
locking brake
brake lock
brake lockable
light duty lockable brake
light12
light
lighter in weight11
weigh less
lighter in weight
5 lb lighter
five pound lighter
heavier
back wheel big10
large back wheel
front wheel big
front wheel large
large front wheel
large rear wheel
foot rest9
foot rest back
foot rest easy
foot rest go down more
foot rest good
foot rest stay on
hold up9
hold up
last long9
last long
know sooner8
sooner

Analysis of Customer Expectations for Wheelchairs: Based on the mentioned customer expectations, it is clear that customers value lighter weight, big wheels, and brake lock features in wheelchairs. Let's delve into each expectation and provide some suggestions for sellers regarding product development prioritization and marketing promotion factors. 1. Lighter Weight (18 mentions): Customers desire lighter wheelchairs as they provide increased mobility and ease of use. To address this expectation, sellers should prioritize the development of lightweight wheelchair models. This can be achieved by using lighter materials such as aluminum or carbon fiber in the construction of the frame. Sellers should also focus on optimizing the design to reduce unnecessary weight without compromising on durability and strength. 2. Big Wheels (17 mentions): The preference for big wheels indicates that customers value enhanced maneuverability and stability. Sellers should consider offering wheelchairs with larger wheels, as they provide better traction and make it easier to navigate various terrains. Additionally, sellers can explore options for wheel customization, allowing customers to choose the wheel size that best suits their needs. 3. Brake Lock (12 mentions): The brake lock feature is crucial for customer safety and convenience. It allows users to secure the wheelchair in place, preventing unintended movement. Sellers should ensure that all their wheelchair models are equipped with reliable and easy-to-use brake lock mechanisms. Additionally, they can focus on improving the design and functionality of the brake lock system to provide a seamless user experience. Product Development Prioritization Suggestions: Based on the customer expectations mentioned, sellers should prioritize the following aspects in their product development: 1. Lightweight Construction: Invest in research and development to create lightweight wheelchair models without compromising on strength and durability. 2. Wheel Size Options: Offer a range of wheel sizes to cater to different customer preferences and needs. 3. Enhanced Brake Lock Systems: Improve the design and functionality of brake lock mechanisms to ensure user safety and convenience. Marketing Promotion Factors Suggestions: To effectively promote their wheelchairs, sellers should consider the following factors: 1. Highlight Key Features: Emphasize the lightweight nature, big wheels, and reliable brake lock systems in marketing materials to attract customers who prioritize these aspects. 2. User Testimonials: Share testimonials from satisfied customers who have experienced the benefits of the desired features, showcasing the positive impact on their daily lives. 3. Demonstrate Versatility: Showcase the wheelchair's ability to handle various terrains and environments, highlighting the advantages of big wheels and brake lock systems. 4. Accessibility and Customization: Emphasize the wheelchair's adaptability to individual needs, such as adjustable seat height, armrests, and footrests, to appeal to a wider customer base. By understanding and addressing these customer expectations, sellers can develop and market wheelchairs that meet the needs and preferences of their target audience, ultimately leading to increased customer satisfaction and loyalty.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.

FAQs

Amazon Reviews

Tammyopus
Purchased
This is a great wheelchair. We bought it so my grandmother could get into her bathroom. Works perfectly.
Dreadful disappointment...ordered 18" high seat, received 21.5" high seat, tiny elderly friend unable to use, couldn't return "medical equipment"...she was most disappointed because "the chair was the prettiest she's ever seen" as a 96-yr-old polio survivor.
H. Overton
Purchased
When my 11 year old daughter has bad pain days she needs a wheel chair. Prefect size for her and light enough when she’s feeling strong for her to push.
Todd Holman
Purchased
Perfect fitJan. 2020
Bought this for my wife to replace an older used hospital style one. This wheelchair is easy to push, and my wife tells me, easier to move on her own too. She also loves that the armrests move back out of the way for easier control of the wheels. It folds up nicely and stows away in the trunk of her Ford Fiesta. My wife is small, and this chair fits her perfectly.
TucksMum
Purchased
My second Drive wheelchair. The first made it across Europe twice - cobblestones and all. Cannot beat the ease or price of this model.
Gello
Purchased
Well MadeOct. 2019
Excellent sturdy chair with a relatively light weight. Goes in and out of the car well.
Yvonne Scales
Purchased
Missing partsOct. 2018
There were no foot rest included with the wheelchair.
Jesser31
Purchased
It is impossible to find replacement parts for this chair because it is very small
Sean V
Purchased
Good.Jul. 2017
Very nice for regular size adult.
This is a sturdy and light weight chair. It was very easy to maneuver. It's a great choice. I would love to see it in more colors.

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