📝 Tabela de Conteúdos:
1. Introdução
2. Importância da Experiência do Cliente
3. A Evolução do Question Pro
4. Os Três Componentes do Question Pro
5. A Importância das Métricas na Experiência do Cliente
6. Índice de Promotores Líquidos (NPS)
7. Índice de Esforço do Cliente (CES)
8. Métricas de Funcionários
9. O Papel do Feedback na Experiência do Cliente
10. O
Getting traffic to your Amazon listing is only half the battle. The real frustration comes when you see thousands of impressions but a conversion rate that sits flat at 2%.Most sellers fail not because their product is bad, but because their listing fails to "speak" to the buyer's specific needs or
Voice-of-customerMost Amazon sellers fail not because they have a bad product, but because they are "blind" to their competition. In 2026, the marketplace has evolved; simply tracking a few keywords isn't enough. You need to understand your competitor’s sales psychology, their supply chain gaps, and—most importantly
Voice-of-customerIn the competitive landscape of Amazon, managing negative reviews is often the ultimate pain point for sellers. Traditionally, operations teams have been stuck in a reactive cycle: relying on manual checks that are not only labor-intensive but also prone to missing the "golden window" for damage con
